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CompaniesTwilioMonthly reportsAugust 2021

Twilio in August 2021: incidents, uptime and changes

130incidents posted
0labelled major or critical
100%free of major/critical
8.69%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 0 min, incident time 28.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 104 · No impact listed 26

Incidents 130

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays to Venezuela Digitel NetworkMinor2.1 hresolved08-01
SMS Delivery Failures to MTN RwandaMinor2 dresolved08-01
SMS Delivery Delays to GrameenPhone Bangladesh (470-01)Minor2.3 hresolved08-01
Super SIM Connectivity IssuesMinor7.0 hresolved08-01
SMS Delivery Delays with Telemach Network SloveniaNo impact listed0 minresolved08-01
SMS Delivery Delays and Failures to Airtel Network in Nigeria(621-20)Minor1.9 hresolved08-02
SMS Delivery Delay to Korek Telecom IraqMinor4.6 hresolved08-02
SMS Delivery Delay To Multiple US Networks Using a Subset of Twilio ShortcodesMinor2.3 hresolved08-02
SMS Delivery Report Delays to Chinguitel Network in MauritaniaNo impact listed0 minresolved08-02
HTTP Timeouts When Accessing Voice and Video APIMinor1.4 hresolved08-02
SMS Delivery Delays to Claro Network in PeruMinor12 hresolved08-03
HTTP 500 errors when deleting completed calls via the APIMinor32 minresolved08-03
Call Service Errors for a Subset of CustomersNo impact listed0 minresolved08-03
Data Delays for the Authy Reporting APIMinor27 hresolved08-03
Unable to Provision Japanese Phone Number with Previously Approved BundlesNo impact listed0 minresolved08-03
Unable to Create New Japanese Phone Number BundlesMinor1.4 hresolved08-04
SMS Delivery Failures to Multiple Chilean CarriersMinor9 dresolved08-04
Call Failures to Twilio Phone Numbers in GermanyMinor2.7 hresolved08-04
SMS Delivery Delays to Cubacel CubaMinor39 hresolved08-05
Automated Alert: Minimal Customer ImpactNo impact listed19 minresolved08-05
SMS Delivery Delays to GrameenPhone Bangladesh (470-01)Minor2.9 hresolved08-06
SMS Delivery Report Delays to Globe and Smart Philippines Using Domestic LongcodesMinor13 hresolved08-06
SMS Delivery Report Delay to Telenor PakistanMinor5.2 hresolved08-06
SMS Delivery Delays to Grameenphone BangladeshMinor4.6 hresolved08-06
MMS Delivery Delays to Multiple US NetworksNo impact listed15 minresolved08-06
SMS Delivery Delays to Orange Network in CongoMinor2.9 hresolved08-06
Programmable Voice Client Affecting Flex calls, SIP Calls and Voice RegistrationsMinor2.9 hresolved08-07
Verify FailuresMinor3.5 hresolved08-07
SMS Delivery Delay To TIM Network IN BrazilNo impact listed2.7 hresolved08-07
Outbound SMS Delivery Delay To Vinaphone Network in VietnamMinor6.2 hresolved08-07
SMS Delivery Delays to Somalia Telesom NetworkMinor2.0 hresolved08-08
SMS Delivery Failures on Videotron CanadaMinor20 hresolved08-09
SMS Delivery Report Delays when sending to Multiple USA Mobile Networks on a Subset of Twilio Short CodesNo impact listed2.7 hresolved08-09
TaskRouter and Flex Returning 500s Status CodesNo impact listed0 minresolved08-09
TaskRouter Returns Intermittent 500s Status CodesMinor3.4 hresolved08-09
Subset of WhatsApp Phone Numbers OfflineMinor34 minresolved08-09
Video Compositions Taking a Long Time to CompleteNo impact listed0 minresolved08-10
Flex Realtime Dashboard Is not Loading for Some CustomersMinor2.9 hresolved08-10
SMS Delivery Failures on Japan KDDIMinor4.7 hresolved08-10
SMS Delivery Delays to Myanmar MPTMinor2.6 hresolved08-10
SMS Delivery Failures on US AlticeMinor2.9 hresolved08-10
SMS Delivery Delays to the Claro Network in ColombiaMinor3.5 hresolved08-10
Message Delivery Failures to a Subset of Twilio Italian Phone NumbersMinor6 dresolved08-11
Call Failures to Phone Numbers in ItalyMinor2.7 hresolved08-11
On Call Engineers are Investigating a Potential Issue with TaskRouter SDKMinor46 minresolved08-12
On Call Engineers are Investigating an Issue with Debugger Alert DelaysMinor4 minresolved08-12
SMS Delivery Delays to Bell Network in Canada from Twilio Short CodesMinor6.0 hresolved08-12
TrustHub A2P 10DLC Brand Registration Submission Fails to AdvanceMinor23 hresolved08-12
SMS Delivery Delay To Roshan Network (412-20) In AfghanistanMinor5.2 hresolved08-13
Inbound Call Failures to a Subset of Twilio Kenya Phone NumbersMinor3.3 hresolved08-13
TrustHub A2P 10DLC Campaign and Brand Registration Submission Stays in ProgressMinor19 hresolved08-14
SMS Delivery Failures on Syriatel SyriaMinor4.3 hresolved08-15
SMS Delivery Delays to Multiple Brazilian Networks from a Subset of Twilio Short CodesMinor2.2 hresolved08-16
Inbound Call Failures on a Subset of Twilio Phone Numbers in SingaporeMinor3.4 hresolved08-17
SMS Delivery Delays to Pakistan Mobilink and Warid NetworksMinor1.9 hresolved08-17
Issues with 2008 Voice API using <Sms> Twiml VerbMinor15 minresolved08-17
Outbound SMS Delivery Delays to a Subset of Nigeria Phone NumbersMinor16 hresolved08-17
Automated Alert: Minimal Customer Impact with MMS-capable Toll Free Number Search via Console and APINo impact listed26 minresolved08-17
Automated Alert: Minimal Customer Impact with Submit Button not showing up on Alpha Sender ID Form after Initial SubmissionMinor51 minresolved08-17
Call Failures to a Subset of Twilio United Kingdom NumbersMinor18 hresolved08-18
Outbound Message Delivery Delays for a Subset of Whatsapp NumbersNo impact listed0 minresolved08-18
Issues with WebSocket Connection to Video Insights GatewayMinor3.3 hresolved08-18
Issues with Sticky Sender Functionality for Subset of to Numbers when Sending SMS using Messaging ServicesMinor7 dresolved08-18
Automated Alert: Minimal Customer ImpactNo impact listed35 minresolved08-19
Outbound SMS Delivery Delay To Vinaphone Network in VietnamMinor3.1 hresolved08-19
Messaging Overview Page FreezesMinor1.2 hresolved08-19
SMS Delivery Delays to Twilio Singapore Phone NumbersMinor2.9 hresolved08-19
Elevated Latency on TwiML to Modify and End CallsMinor3.1 hresolved08-19
SMS Delivery Delays to MTN Network in SyriaMinor2.6 hresolved08-19
Toll Free SMS Delivery Delays to Multiple Networks in US and CanadaMinor3.8 hresolved08-20
SMS Delivery Delays to Personal Argentina NetworkMinor5.5 hresolved08-20
SMS Delivery Report Delays from a Subset of Twilio US Short Codes to VerizonMinor37 minresolved08-20
SMS Delivery Delay To Freedom Mobile Network in Canada From Twilio Long Codes and Short CodesMinor5.7 hresolved08-21
SMS Delivery Failures to India LoopNo impact listed0 minresolved08-21
[SMS] Delivery Report Delays When Sending To Beeline RussiaMinor2.6 hresolved08-22
Voice Insights Summaries Delayed for all Call TypesMinor6.0 hresolved08-23
Programmable Wireless /DataSessions API not Returning ResultsMinor4.3 hresolved08-23
SMS Delivery Delays to Meteor Network in Ireland (272-03)Minor2.9 hresolved08-23
Delayed Debugger NotificationsNo impact listed13 minresolved08-23
SMS Delivery Delays to TNM Network in MalawiMinor8.9 hresolved08-24
Inbound Call Failures to a Subset of Twilio UK Phone NumbersMinor2.6 hresolved08-24
SMS Delivery Delays to Ireland Meteor Network (272-03)Minor2.4 hresolved08-24
500 Responses Fetching and Deleting Voice TranscriptionsNo impact listed0 minresolved08-24
On Call Engineers are Investigating and Issue With Voice Console Pages not LoadingNo impact listed25 minresolved08-24
Functions and Assets Packaging FailuresNo impact listed15 minresolved08-24
"Create New Subaccount" Button in Console FailsMinor43 minresolved08-24
Errors on the Signup (try-twilio) Submit pageMinor1.0 hresolved08-24
SMS Delivery Delays to Gambia Africell NetworkMinor3.5 hresolved08-24
On Call Engineers are InvestigatingNo impact listed6 minresolved08-25
SMS Delivery Delays to Malawi Airtel (650-10)Minor2.8 hresolved08-25
SMS Delivery Delays to Democratic Republic of Congo Orange Network (630-89)Minor7.9 hresolved08-25
SMS Delivery Delays to US Short and Long Codes for Multiple Networks (311-489)No impact listed0 minresolved08-25
On Call Engineers are Investigating an issue with Upgraded AccountsNo impact listed28 minresolved08-25
Upgraded Accounts Still Marked As Trial AccountsMinor4.0 hresolved08-25
SMS Delivery Delays to O!/NUR Telecom in KyrgyzstanMinor4.1 hresolved08-25
SMS Delivery Failures on Moldcell in MoldovaMinor27 hresolved08-25
SMS Delivery Delays to T-Mobile Network in Czech RepublicNo impact listed0 minresolved08-25
SMS Delivery Delays to TeleTalk Network in BangladeshMinor8.8 hresolved08-26
SMS Delivery Delays to Telefonica O2 Network in Czech RepublicMinor2.5 hresolved08-26
SMS Delivery Report Delays When Sending to Saudi Arabia Saudi Telecoms CompanyMinor5.0 hresolved08-26
On Call Engineers are Investigating SMS Delivery Report Delays for Domestic SMS to Egypt Vodafone (602-02)Minor13 minresolved08-26
On Call Engineers Are Investigating a Possible Issue With PSTN ConnectivityNo impact listed12 minresolved08-26
SMS Delivery Delay To 3Mob UkraineMinor1.4 hresolved08-27
SMS Delivery Delays to Phoenix Network UkraineMinor7.3 hresolved08-27
SMS Delivery Failures to Poland Orange NetworkMinor3.9 hresolved08-27
On Call Engineers are Investigating an Issue With Failed Calls to Toll Free Numbers in ChileNo impact listed52 minresolved08-27
SMS Delivery Delays to Mexico AT&T NetworkMinor7.4 hresolved08-27
SMS Delivery Delays to Brazil CTBC CellularMinor8.3 hresolved08-28
SMS Delivery Delays to AT&T Mexico from Pre-Registered and Long Code SendersMinor4.9 hresolved08-28
SMS Delivery Delays to Meteor and Tesco Mobile Network in IrelandMinor3.9 hresolved08-29
MMS Messages Delivery and MMS Delivery Report Delays on a Subset of Shortcodes to Multiple US Networks.Minor44 hresolved08-29
SMS Delivery Delay to South Africa - Vodacom Network from South Africa Phone NumbersMinor14 hresolved08-30
SMS Delivery Reports Delays on a Subset of Shortcodes to Multiple US NetworksMinor2 dresolved08-30
Issue with Buying Phone NumbersMinor4.1 hresolved08-30
SMS Delivery Report Delays to US Regional Carriers via Subset of ShortcodesMinor59 minresolved08-30
Flex Projects Failing to be Created.Minor2.5 hresolved08-30
Upgrade of Twilio Account From Trial to Regular Account Will FailMinor1.3 hresolved08-30
SMS, MMS and WhatsApp Logging Delays For Inbound and Outbound Traffic In Console and APIMinor8 dresolved08-31
SMS Delivery Delay To 3Mob and Peoplenet In UkraineMinor4.4 hresolved08-31
On Call Engineers are InvestigatingNo impact listed19 minresolved08-31
Voice Quality Issues with Inbound and Outbound Voice Calls from UK to UK Phone NumbersMinor4.3 hresolved08-31
SMS Delivery Delays to Nigeria Glo NetworkMinor2.7 hresolved08-31
SMS Delivery Report Delays when sending to Greece Cosmote (202-01)Minor3.8 hresolved08-31
Numbers in Console Redacted for Support RolesMinor5.0 hresolved08-31
SMS Delivery Delays to Sudan Zain NetworkMinor4.8 hresolved08-31
Connection Timeouts to REST API US2 EndpointMinor17 hresolved08-31
Inbound Call Failures to Twilio Canada Toll Free Phone NumbersMinor22 hresolved08-31
Unable to Insert TimedMetadata to PlayerStreamersNo impact listed29 minresolved08-31
Users Unable to Edit WhatsApp Sender Logo - Console ErrorMinor14 hresolved08-31
Facebook Messenger Inbound Messages Delayed.Minor1.4 hresolved08-31

Maintenance 122

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Twilio posted 130 status incidents in August 2021 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in August 2021
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2021/08

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