Outages by dayAugust 19, 2021

Outages on August 19, 2021

UTC day 2021-08-19 (Aug 19, 2021, 00:00 to Aug 19, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

30incidents started

9labelled major or critical

20vendors with a new incident

5still open from earlier days

By vendor label: Critical 1 · Major 8 · Minor 14 · No impact listed 7 · 8 maintenance

Incidents started this day 30

Vendor	Incident	Impact	Started	Resolved	Status
Confluent	We are experiencing problems with logins for confluent.cloud	Critical	22:10	23:08 (58 min)	resolved
Jira	Automation for Jira rules are not processing	Major	10:42	11:22 (40 min)	resolved
Confluent	Timeouts for some operations on Basic/Standard clusters in GCP/us-central1	Major	11:00	11:00 (0 min)	resolved
Mezmo	Search and Live Tail Intermittent Failures	Major	13:56	20:48 (6.9 h)	postmortem
imgix	Image Manager is not displaying any images	Major	16:05	16:33 (28 min)	resolved
Chargebee	Issue with Metered Billing	Major	18:43	Aug 20, 2021, 02:12 (7.5 h)	resolved
Pipedream	Workflows failing to process incoming events	Major	20:35	20:47 (12 min)	resolved
New Relic	Pixie login is failing for US and EU Regions	Major	22:07	22:31 (24 min)	resolved
Firebolt	Signing in to Firebolt may fail	Major	22:17	22:41 (24 min)	resolved
Smartsheet	Some Users Unable to Reach Certain Sheets	Minor	02:07	05:00 (2.9 h)	resolved
Twilio	Outbound SMS Delivery Delay To Vinaphone Network in Vietnam	Minor	07:22	10:26 (3.1 h)	resolved
Twilio	Messaging Overview Page Freezes	Minor	07:30	08:44 (1.2 h)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Inconsistent delivery of MO, MT and DLR traffic towards Emerging Markets Telecommunication Services(9Mobile) in Nigeria	Minor	08:41	10:51 (2.2 h)	resolved
Grafana Cloud	Synthetic Monitoring New York probe offline	Minor	10:08	10:08 (0 min)	resolved
Twilio	SMS Delivery Delays to Twilio Singapore Phone Numbers	Minor	11:41	14:37 (2.9 h)	resolved
Scaleway	[AMS] RPN links flap	Minor	12:00	Aug 20, 2021, 13:53 (26 h)	resolved
Elastic Cloud	Issues to create new trial deployments with APM in our GCP regions	Minor	13:46	15:55 (2.1 h)	resolved
New Relic	Synthetics Alerts and UI Delays for US Region	Minor	15:06	15:14 (8 min)	resolved
Retool	Investigating increased latency	Minor	16:18	18:30 (2.2 h)	resolved
Twilio	Elevated Latency on TwiML to Modify and End Calls	Minor	17:33	20:37 (3.1 h)	resolved
Smartsheet	Errors Loading Reports	Minor	21:51	Aug 20, 2021, 00:23 (2.5 h)	resolved
Wiz	Intermittent login issues - Auth0 is down	Minor	22:08	22:42 (34 min)	resolved
Twilio	SMS Delivery Delays to MTN Network in Syria	Minor	22:15	Aug 20, 2021, 00:54 (2.6 h)	resolved
Aircall	SMS Temporarily Unavailable	No impact listed	00:54	01:03 (9 min)	resolved
Twilio	Automated Alert: Minimal Customer Impact	No impact listed	05:22	05:57 (35 min)	resolved
Canva	Some users can't place print order if certain payment methods are offered	No impact listed	08:26	10:19 (1.9 h)	resolved
Greenhouse	Business Intelligence Connector (BIC) - incomplete ETLs	No impact listed	16:37	21:04 (4.5 h)	resolved
Elastic Cloud	Unable to create multiple-AZ deployments in GCP asia-east1 (Taiwan), GCP asia-south1 (Mumbai), GCP asia-northeast3 (Seoul)	No impact listed	19:24	23:55 (4.5 h)	resolved
Pipedream	Workflows failing to process incoming events	No impact listed	20:14	20:28 (14 min)	resolved
Gorgias	Delayed sync of Shopify and Recharge data	No impact listed	23:15	Aug 20, 2021, 00:42 (1.4 h)	resolved

Still open from earlier days 5

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[Webhosting] WEB hosting platform instability	Minor	Aug 18, 2021, 16:26	Aug 23, 2021, 07:39 (5 d)	resolved
Twilio	Call Failures to a Subset of Twilio United Kingdom Numbers	Minor	Aug 18, 2021, 17:09	10:55 (18 h)	resolved
Twilio	Issues with Sticky Sender Functionality for Subset of to Numbers when Sending SMS using Messaging Services	Minor	Aug 18, 2021, 20:42	Aug 25, 2021, 18:40 (7 d)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| DEGRADED SMS delivery towards Pakistan.	No impact listed	Aug 17, 2021, 15:42	Aug 20, 2021, 03:34 (2 d)	resolved
Bandwidth	Bandwidth Local Market Impairment - LATA: 522	No impact listed	Aug 18, 2021, 14:26	06:18 (16 h)	resolved

Maintenance 8

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers	Maintenance	03:01	06:59 (4.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free MMS/SMS	Maintenance	03:01	07:02 (4.0 h)	resolved
Twilio	[Scheduled] US Toll-Free SMS/MMS Carrier Partner Maintenance	Maintenance	03:01	06:59 (4.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	03:02	11:00 (8.0 h)	resolved
Substack	[Scheduled] Scheduled database maintenance	Maintenance	04:47	06:02 (1.3 h)	resolved
Twilio	[Scheduled] Canada SMS Carrier Partner Maintenance	Maintenance	06:00	10:01 (4.0 h)	resolved
Bitbucket	[Scheduled] Storage infrastructure maintenance - repositories briefly read-only	Maintenance	20:00	23:01 (3.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Beeline	Maintenance	21:00	Aug 20, 2021, 00:00 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Confluent, Jira, Mezmo, imgix, Chargebee, Pipedream, New Relic, Firebolt, Smartsheet, Twilio, Sinch, Grafana Cloud.

Cite this

30 vendor-reported incidents started on 2021-08-19 (UTC) across 20 vendors, 9 labelled major or critical by the vendor.

Title: Outages on August 19, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-08-19 00:00 UTC
URL: https://rewindex.com/outages/2021-08-19

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