Outages by dayAugust 20, 2021

Outages on August 20, 2021

UTC day 2021-08-20 (Aug 20, 2021, 00:00 to Aug 20, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

25incidents started

6labelled major or critical

14vendors with a new incident

8still open from earlier days

By vendor label: Critical 1 · Major 5 · Minor 12 · No impact listed 7 · 3 maintenance

Incidents started this day 25

Vendor	Incident	Impact	Started	Resolved	Status
Box	[Critical] Issue with Box User Events API	Critical	17:05	18:28 (1.4 h)	resolved
Scaleway	[Dedibox] Console issues	Major	11:47	11:51 (4 min)	resolved
Confluent	Timeouts for some operations on Basic/Standard clusters in GCP/us-central1	Major	12:30	12:30 (0 min)	resolved
Confluent	Timeouts for some operations on Basic/Standard clusters in AWS/us-east-1	Major	16:00	16:00 (0 min)	resolved
Bandwidth	Toll-Free SMS Messaging Delay	Major	16:01	17:29 (1.5 h)	resolved
Scaleway	[Dedibox] Console issues	Major	16:08	17:06 (58 min)	resolved
Opsgenie	Oncall Reports are not generating in US Region	Minor	06:31	15:08 (8.6 h)	resolved
Scaleway	[IPv6] IPv6 global connectivity issue	Minor	08:50	08:54 (4 min)	resolved
v0	Increased GeoIP Error Rates	Minor	10:12	13:14 (3.0 h)	resolved
Vercel	Increased GeoIP Error Rates	Minor	10:12	13:14 (3.0 h)	resolved
MessageBird (Bird)	Delays on message processing for our Conversations API	Minor	10:46	11:27 (41 min)	resolved
Twilio	Toll Free SMS Delivery Delays to Multiple Networks in US and Canada	Minor	15:45	19:32 (3.8 h)	resolved
Sinch	Delivery Issue - Toll Free - US & CA	Minor	16:16	20:17 (4.0 h)	resolved
New Relic	Browser, Lookout, and Auto-Telemetry with Pixie Alerts and UI Delays and Irregularities for US Region	Minor	16:17	17:33 (1.3 h)	resolved
Twilio	SMS Delivery Delays to Personal Argentina Network	Minor	16:21	21:52 (5.5 h)	resolved
Twilio	SMS Delivery Report Delays from a Subset of Twilio US Short Codes to Verizon	Minor	17:23	18:00 (37 min)	resolved
New Relic	Alerts and UI Delays and Irregularities for US Region across multiple products	Minor	21:35	23:26 (1.9 h)	resolved
Retool	Elevated latency	Minor	23:16	Aug 21, 2021, 04:11 (4.9 h)	resolved
Red Hat (incl. Quay.io)	sso.redhat.com incident	No impact listed	05:00	05:00 (0 min)	resolved
New Relic	Multiple product delays in historic data for the EU Region	No impact listed	06:00	06:00 (0 min)	resolved
Red Hat (incl. Quay.io)	registry.redhat.io incident	No impact listed	06:45	07:16 (31 min)	resolved
Sinch	DI SMS 365 ( SMSx & iSMS ) \| Operator Services \| Potential delay in delivery of traffic towards one of our partner in UK \| TT#MNOC-32418	No impact listed	09:38	10:00 (22 min)	resolved
Sinch	DI SMS 365 ( SMSx & iSMS ) \| Operator Services \| Potential delay in delivery of traffic towards one of our partner in UK \| TT#MNOC-32422	No impact listed	11:20	12:01 (41 min)	resolved
Plivo	Delivery delay on two way toll-free SMS towards US and Canada phone numbers	No impact listed	15:41	17:04 (1.4 h)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages TT#MNOC-32435	No impact listed	21:03	Aug 21, 2021, 01:40 (4.6 h)	resolved

Still open from earlier days 8

Vendor	Incident	Impact	Started	Resolved	Status
Chargebee	Issue with Metered Billing	Major	Aug 19, 2021, 18:43	02:12 (7.5 h)	resolved
Scaleway	[Webhosting] WEB hosting platform instability	Minor	Aug 18, 2021, 16:26	Aug 23, 2021, 07:39 (5 d)	resolved
Twilio	Issues with Sticky Sender Functionality for Subset of to Numbers when Sending SMS using Messaging Services	Minor	Aug 18, 2021, 20:42	Aug 25, 2021, 18:40 (7 d)	resolved
Scaleway	[AMS] RPN links flap	Minor	Aug 19, 2021, 12:00	13:53 (26 h)	resolved
Smartsheet	Errors Loading Reports	Minor	Aug 19, 2021, 21:51	00:23 (2.5 h)	resolved
Twilio	SMS Delivery Delays to MTN Network in Syria	Minor	Aug 19, 2021, 22:15	00:54 (2.6 h)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| DEGRADED SMS delivery towards Pakistan.	No impact listed	Aug 17, 2021, 15:42	03:34 (2 d)	resolved
Gorgias	Delayed sync of Shopify and Recharge data	No impact listed	Aug 19, 2021, 23:15	00:42 (1.4 h)	resolved

Maintenance 3

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	03:01	11:01 (8.0 h)	resolved
Bandwidth	[Scheduled] Bandwidth Dashboard Maintenance	Maintenance	04:00	06:00 (2.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Partner Maintenance - Small US Regional Carriers	Maintenance	04:01	08:30 (4.5 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Box, Scaleway, Confluent, Bandwidth, Opsgenie, v0, Vercel, MessageBird (Bird), Twilio, Sinch, New Relic, Retool.

Cite this

25 vendor-reported incidents started on 2021-08-20 (UTC) across 14 vendors, 6 labelled major or critical by the vendor.

Title: Outages on August 20, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-08-20 00:00 UTC
URL: https://rewindex.com/outages/2021-08-20

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