# Outages on August 20, 2021 (UTC)

> 25 incidents started on August 20, 2021 (UTC) on the status pages Rewindex archives, 6 labelled major or critical by the vendor (Box, Scaleway, Confluent); 8 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-08-20
Last updated: 2021-08-21T04:11:00Z

- Incidents started: 25 (major/critical: 6, other: 19) across 14 vendors
- Still open from earlier days: 8 · Maintenance windows: 3 · Detected outage events: 0
- By vendor impact label: critical 1, major 5, minor 12, none 7
- Previous day with incidents: [2021-08-19](https://rewindex.com/outages/2021-08-19.md) · Next: [2021-08-21](https://rewindex.com/outages/2021-08-21.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Box](https://rewindex.com/company/box.md) | [\[Critical\] Issue with Box User Events API](https://rewindex.com/company/box/incidents/43p33nn46d8y.md) | critical | 2021-08-20 17:05 UTC | 2021-08-20 18:28 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Dedibox\] Console issues](https://rewindex.com/company/scaleway/incidents/nc419rqbp82s.md) | major | 2021-08-20 11:47 UTC | 2021-08-20 11:51 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Timeouts for some operations on Basic/Standard clusters in GCP/us-central1](https://rewindex.com/company/confluent/incidents/4njnl9kzszmz.md) | major | 2021-08-20 12:30 UTC | 2021-08-20 12:30 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Timeouts for some operations on Basic/Standard clusters in AWS/us-east-1](https://rewindex.com/company/confluent/incidents/234t53zp7nqb.md) | major | 2021-08-20 16:00 UTC | 2021-08-20 16:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Toll-Free SMS Messaging Delay](https://rewindex.com/company/bandwidth/incidents/x7yzjncj0z06.md) | major | 2021-08-20 16:01 UTC | 2021-08-20 17:29 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Dedibox\] Console issues](https://rewindex.com/company/scaleway/incidents/91983xrytdcz.md) | major | 2021-08-20 16:08 UTC | 2021-08-20 17:06 UTC | resolved |
| [Opsgenie](https://rewindex.com/company/opsgenie.md) | [Oncall Reports are not generating in US Region](https://rewindex.com/company/opsgenie/incidents/958d2fdqtysc.md) | minor | 2021-08-20 06:31 UTC | 2021-08-20 15:08 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[IPv6\] IPv6 global connectivity issue](https://rewindex.com/company/scaleway/incidents/757q0s0ccpy4.md) | minor | 2021-08-20 08:50 UTC | 2021-08-20 08:54 UTC | resolved |
| [v0](https://rewindex.com/company/v0.md) | [Increased GeoIP Error Rates](https://rewindex.com/company/v0/incidents/wkpqccz84sjs.md) | minor | 2021-08-20 10:12 UTC | 2021-08-20 13:14 UTC | resolved |
| [Vercel](https://rewindex.com/company/vercel.md) | [Increased GeoIP Error Rates](https://rewindex.com/company/vercel/incidents/wkpqccz84sjs.md) | minor | 2021-08-20 10:12 UTC | 2021-08-20 13:14 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [Delays on message processing for our Conversations API](https://rewindex.com/company/messagebird-bird/incidents/03s13v2kk6m5.md) | minor | 2021-08-20 10:46 UTC | 2021-08-20 11:27 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Toll Free SMS Delivery Delays to Multiple Networks in US and Canada](https://rewindex.com/company/twilio/incidents/psdyr1935dmq.md) | minor | 2021-08-20 15:45 UTC | 2021-08-20 19:32 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue - Toll Free - US & CA](https://rewindex.com/company/sinch/incidents/5391trml4mjr.md) | minor | 2021-08-20 16:16 UTC | 2021-08-20 20:17 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Browser, Lookout, and Auto-Telemetry with Pixie Alerts and UI Delays and Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/7j4gyv4rfckz.md) | minor | 2021-08-20 16:17 UTC | 2021-08-20 17:33 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Personal Argentina Network](https://rewindex.com/company/twilio/incidents/3sjn854y98mx.md) | minor | 2021-08-20 16:21 UTC | 2021-08-20 21:52 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Report Delays from a Subset of Twilio US Short Codes to Verizon](https://rewindex.com/company/twilio/incidents/qs03rvrb36ch.md) | minor | 2021-08-20 17:23 UTC | 2021-08-20 18:00 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Alerts and UI Delays and Irregularities for US Region across multiple products](https://rewindex.com/company/new-relic/incidents/fjq12hbr33n4.md) | minor | 2021-08-20 21:35 UTC | 2021-08-20 23:26 UTC | resolved |
| [Retool](https://rewindex.com/company/retool.md) | [Elevated latency](https://rewindex.com/company/retool/incidents/z2httqqfv86q.md) | minor | 2021-08-20 23:16 UTC | 2021-08-21 04:11 UTC | resolved |
| [Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md) | [sso.redhat.com incident](https://rewindex.com/company/red-hat/incidents/mtchtnv5v8b2.md) | none | 2021-08-20 05:00 UTC | 2021-08-20 05:00 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Multiple product delays in historic data for the EU Region](https://rewindex.com/company/new-relic/incidents/fzk7c7f3tvrb.md) | none | 2021-08-20 06:00 UTC | 2021-08-20 06:00 UTC | resolved |
| [Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md) | [registry.redhat.io incident](https://rewindex.com/company/red-hat/incidents/zys2jdgvsj1k.md) | none | 2021-08-20 06:45 UTC | 2021-08-20 07:16 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [DI SMS 365 ( SMSx & iSMS ) \| Operator Services \| Potential delay in delivery of traffic towards one of our partner in UK \| TT\#MNOC-32418](https://rewindex.com/company/sinch/incidents/77pfltvr4t5x.md) | none | 2021-08-20 09:38 UTC | 2021-08-20 10:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [DI SMS 365 ( SMSx & iSMS ) \| Operator Services \| Potential delay in delivery of traffic towards one of our partner in UK \| TT\#MNOC-32422](https://rewindex.com/company/sinch/incidents/rb2yz5b7jn2c.md) | none | 2021-08-20 11:20 UTC | 2021-08-20 12:01 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on two way toll-free SMS towards US and Canada phone numbers](https://rewindex.com/company/plivo/incidents/p1tnl5xl0zyn.md) | none | 2021-08-20 15:41 UTC | 2021-08-20 17:04 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages TT\#MNOC-32435](https://rewindex.com/company/sinch/incidents/wmwg9dq95swb.md) | none | 2021-08-20 21:03 UTC | 2021-08-21 01:40 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Chargebee](https://rewindex.com/company/chargebee.md) | [Issue with Metered Billing](https://rewindex.com/company/chargebee/incidents/4szfhmsfyk5q.md) | major | 2021-08-19 18:43 UTC | 2021-08-20 02:12 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Webhosting\] WEB hosting platform instability](https://rewindex.com/company/scaleway/incidents/y2jn6td7kzkr.md) | minor | 2021-08-18 16:26 UTC | 2021-08-23 07:39 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Issues with Sticky Sender Functionality for Subset of to Numbers when Sending SMS using Messaging Services](https://rewindex.com/company/twilio/incidents/smdncxz0l2r9.md) | minor | 2021-08-18 20:42 UTC | 2021-08-25 18:40 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[AMS\] RPN links flap](https://rewindex.com/company/scaleway/incidents/gpcfjys5ltw0.md) | minor | 2021-08-19 12:00 UTC | 2021-08-20 13:53 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Errors Loading Reports](https://rewindex.com/company/smartsheet/incidents/m9l1zry3syp9.md) | minor | 2021-08-19 21:51 UTC | 2021-08-20 00:23 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to MTN Network in Syria](https://rewindex.com/company/twilio/incidents/dq5c1l6z08rr.md) | minor | 2021-08-19 22:15 UTC | 2021-08-20 00:54 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [DI SMS 365 \| Enterprise Messaging \| DEGRADED SMS delivery towards Pakistan.](https://rewindex.com/company/sinch/incidents/fbjj9tzjmyz4.md) | none | 2021-08-17 15:42 UTC | 2021-08-20 03:34 UTC | resolved |
| [Gorgias](https://rewindex.com/company/gorgias.md) | [Delayed sync of Shopify and Recharge data](https://rewindex.com/company/gorgias/incidents/sbg1lx7ntz65.md) | none | 2021-08-19 23:15 UTC | 2021-08-20 00:42 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/pfpl4zpy80bf.md) | maintenance | 2021-08-20 03:01 UTC | 2021-08-20 11:01 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Bandwidth Dashboard Maintenance](https://rewindex.com/company/bandwidth/incidents/9wqwddrj6pln.md) | maintenance | 2021-08-20 04:00 UTC | 2021-08-20 06:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] SMS Carrier Partner Maintenance - Small US Regional Carriers](https://rewindex.com/company/twilio/incidents/wx606b2z6fpr.md) | maintenance | 2021-08-20 04:01 UTC | 2021-08-20 08:30 UTC | resolved |

## Cite this

25 vendor-reported incidents started on 2021-08-20 (UTC) across 14 vendors, 6 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-08-20
- Citation: Rewindex daily outage roundup, “Outages on August 20, 2021” (2021-08-20 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-08-20 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on August 20, 2021 (2021-08-20)](https://rewindex.com/outages/2021-08-20)`


---
Canonical: https://rewindex.com/outages/2021-08-20 · Markdown: https://rewindex.com/outages/2021-08-20.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:19:54.613Z