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CompaniesTwilioMonthly reportsSeptember 2021

Twilio in September 2021: incidents, uptime and changes

159incidents posted
3labelled major or critical
98.96%free of major/critical
19.63%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 7 h 25 min, incident time 24.1 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 124 · No impact listed 32

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Automated Alert: Minimal Customer Impact for WhatsApp Message DelaysMajor16 minresolved09-07
Intermittent Delays when Registering WhatsApp Phone NumbersMajor2.6 hresolved09-07
MMS Delivery Failures on Sprint and Cingular USAMajor4.5 hresolved09-18

Other incidents 156

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays to South Africa Vodacom Network from South Africa NumbersMinor37 hresolved09-01
SMS Delivery Delays to Sudan Zain NetworkMinor13 hresolved09-01
Programmable Messaging Service InterruptionMinor1.2 hresolved09-01
SMS Delivery Delays to AT&T Mexico via Pre-Registered Senders and Long CodeMinor2.4 hresolved09-01
SMS Delivery Delay To Smartfren Network In IndonesiaMinor5.0 hresolved09-02
Users Unable to Edit WhatsApp Sender Logo - Console ErrorMinor2.9 hresolved09-02
SMS Delivery Delays to Congo DR OrangeMinor8.8 hresolved09-02
SMS Delivery Delays to Airtel Nigeria NetworkMinor2.7 hresolved09-02
SMS Delivery Delays to US via ShortcodeNo impact listed0 minresolved09-02
SMS Delivery Delays to AT&T Mexico via Pre-Registered SenderMinor13 hresolved09-02
MMS Delivery Delays Over Subset of Short Codes to Multiple US NetworksMinor7 dresolved09-02
Voice Insights Call Summaries Are DelayedMinor23 minresolved09-02
Automated Alert: No Customer Impact With regards to CNAM Not Showing in the TrustHub MenuNo impact listed6 minresolved09-02
SMS Delivery Failures to MTN Network in GhanaMinor2.4 hresolved09-02
Flex Account Creation Does Not Trigger Flex SetupMinor3.2 hresolved09-03
Inbound Call Failures to a Subset of Twilio Colombia Landline NumbersMinor33 hresolved09-03
SMS Delivery Delays Over a Subset of Short Codes to Multiple U.S. NetworksNo impact listed0 minresolved09-03
SMS Delivery Delays to Nepal TelecomMinor2.9 hresolved09-04
SMS Delivery Delays to Ufone PakistanMinor3.4 hresolved09-06
Voice Quality Issues with Inbound and Outbound Voice Calls from UK to UK Phone NumbersMinor32 hresolved09-06
SMS Delivery Issues for a Subset of Customers in IranNo impact listed20 minresolved09-06
SMS Delivery Delays to the Orange Network in EgyptMinor6.3 hresolved09-06
MMS Delivery Delays to US Verizon from a Subset of Twilio Short CodesMinor4.1 hresolved09-07
SMS Delivery Failure to a subset of Twilio UK numbersMinor21 minresolved09-07
Connectivity Lost on 7% of Super SIM DevicesNo impact listed0 minresolved09-07
Error with Programmable Messaging Logs when Filtering by Status in ConsoleMinor25 hresolved09-07
SMS Delivery Delays to US Sprint and T-Mobile from a Small Subset of Short CodesMinor3.9 hresolved09-07
Automated Alert: Minimal Customer ImpactMinor8 minresolved09-08
SMS delivery delay to T-Mobile and Sprint US through subset of Twilio shortcodesMinor1.1 hresolved09-08
SMS Delivery Delays Over a Subset of Short Codes to Multiple U.S. NetworksNo impact listed0 minresolved09-08
SMS Delivery Delays to Romania Vodafone networkMinor7.1 hresolved09-08
Flex Billing API Wrongly Charged Some Customers During Flex Insights ProvisioningNo impact listed0 minresolved09-08
SMS Delivery Delays to Ethiopia MTN NetworkMinor23 hresolved09-08
Automated Alert: Minimal Customer ImpactMinor14 minresolved09-08
API Service Interruption for Programmable Voice TranscriptNo impact listed0 minresolved09-08
SMS Delivery Delays to Hutchison 3G UKNo impact listed0 minresolved09-09
SMS Delivery Delays To Telcel Network In MexicoMinor3.2 hresolved09-09
SMS Delivery Delays to All Networks in Israel (425)No impact listed0 minresolved09-09
Inbound SMS Failures to a Subset of Twilio Singapore Phone NumbersMinor4.2 hresolved09-09
Inbound SMS Failures to a Subset of Twilio Belgium Phone NumbersMinor13 hresolved09-09
Inbound SMS Failures to a Subset of Twilio US Long Code NumbersMinor13 hresolved09-09
Subset of Outbound Voice Call ErrorsMinor1.2 hresolved09-09
Elevated HTTP 500 Errors for Programmable Voice Recordings API ResourceMinor1.8 hresolved09-09
Elevated HTTP 500 Errors for A2P Brand Registration API ResourceMinor9.5 hresolved09-09
SMS Delivery Delays to Telesom Network in SomaliaMinor6.2 hresolved09-09
SMS Delivery Delays to to Airtel in TanzaniaMinor21 hresolved09-09
SMS Delivery Delays to Vodafone Network in EgyptMinor17 hresolved09-09
Delivery Report Delay For Domestic Traffic In EgyptNo impact listed0 minresolved09-10
Twilio Console Login Issue for Suspended AccountsMinor2.3 hresolved09-10
SMS Delivery Delays To Telkomsel IndonesiaMinor4.9 hresolved09-10
SMS Delivery Delays to KPN Telecom NetherlandsMinor3.0 hresolved09-10
SMS/MMS Delivery Delays and Delivery Report Delays to Multiple US and Canada Networks from Twilio Toll Free NumbersMinor9.3 hresolved09-10
Automated Alert: No Customer ImpactMinor19 minresolved09-10
Whatsapp Outbound Messages Delayed to Subset of NumbersNo impact listed0 minresolved09-10
Flex and Console Pages not Loading or Loading Slowly in APAC RegionMinor4.6 hresolved09-11
SMS Delivery Delay To Tigo Network In CongoNo impact listed0 minresolved09-11
Inbound Call Failures to a Subset of Twilio Phone Numbers in KenyaMinor4.4 hresolved09-12
Inbound Call Failures on a Subset of Twilio Phone Numbers in BelgiumMinor8.8 hresolved09-12
Inbound SMS Failures to a Subset of Twilio Belgium Phone NumbersMinor5.2 hresolved09-13
Inbound SMS Failures to a Subset of Twilio Norway Phone NumbersMinor2.7 hresolved09-13
SMS Delivery Failures and Delivery Report Delays to Telenor Network NorwayMinor2.8 hresolved09-13
Inbound SMS Failures to US Long Code numbersMinor2.8 hresolved09-13
SMS Delivery Delays to U.S. Carriers via a Subset of Twilio Long CodesMinor4.8 hresolved09-13
SMS Delivery Failures to U.S. Carriers via a Subset of Twilio Toll-Free NumbersMinor3.3 hresolved09-13
SMS Delivery Delays to Israel Pelephone NetworkMinor4.4 hresolved09-13
SMS, MMS and WhatsApp Pricing Info Updates DelayedMinor44 hresolved09-13
SMS Delivery Delays to Dominican Republic Orange NetworkMinor6.2 hresolved09-13
SMS Delivery Delays to MTN AfghanistanMinor15 hresolved09-13
Issue with Accounts and Organisation InvitationsMinor2.4 hresolved09-14
SMS Delivery Delays to Nigeria Airtel NetworkMinor2.8 hresolved09-14
Inbound Call Failures to Twilio Kenya Phone numbersMinor2.2 hresolved09-14
WhatsApp Sandbox Try-It-Out User Interface IssueMinor4.7 hresolved09-14
SMS Delivery Delays to Somalia Telesom NetworkMinor13 hresolved09-14
Connectivity Lost on 13% of Super SIM DevicesNo impact listed0 minresolved09-14
Connectivity Lost on 9% of Super SIM DevicesMinor32 minresolved09-15
Programmable Voice Conference Call Announcement 404 ErrorsNo impact listed0 minresolved09-15
Outbound Call Failures to South Africa Vodacom NetworkMinor29 hresolved09-15
Concatenation Issues for a Subset of Multipart Messages to Telus CanadaMinor41 minresolved09-15
Outbound Voice Call Failures via Twilio FlexMinor31 minresolved09-15
One Way Audio Issue Affecting Inbound and Outbound Calls to a Subset of Twilio Japan NumbersMinor39 hresolved09-16
SMS Delivery Delays to Czech Republic O2Minor4.8 hresolved09-16
SMS Delivery Delays to Kuwait OoredooMinor50 minresolved09-16
Programmable Voice Degredation for a Subset of Calls to the UKNo impact listed0 minresolved09-16
Increased Call Latency and Dropped Calls For A Subset Of Customers In The Japan RegionMinor1.0 hresolved09-17
Voice Calls Failures Towards ThailandNo impact listed3.6 hresolved09-17
SMS Delivery Delays to Norway NetcomMinor4.4 hresolved09-17
SMS Delivery Delays to Kenya SafaricomMinor2.8 hresolved09-17
SMS Delivery Delays to Orange DR CongoMinor9.0 hresolved09-18
SMS Delivery Delays To Telkomsel IndonesiaMinor11 hresolved09-19
SMS Delivery Delay and Failure To Telkomcel Timor-LesteMinor8.1 hresolved09-19
SMS Delivery Delays to Brazil Claro NetworkNo impact listed0 minresolved09-20
Incoming Voice Calls and Incoming Messages May Have Been Routed to Old WebhooksNo impact listed0 minresolved09-20
SMS Delivery Delays to Argentina Personal NetworkMinor8.9 hresolved09-21
Super SIM delays in connecting to the networkNo impact listed0 minresolved09-21
SMS Delivery Delays to Vodafone Network in EgyptMinor19 hresolved09-21
Studio Flow 5xx ErrorsNo impact listed0 minresolved09-21
Twilio Console Login Issue With 2FA Validation CodeMinor3.7 hresolved09-21
SMS Delivery Delays to the Orange Network in IsraelMinor19 hresolved09-21
Automated Alert: No Customer ImpactNo impact listed8 minresolved09-21
Usage Trigger Creation in the Console Continuously RedirectingMinor25 minresolved09-21
Call failures to a Subset of Twilio's Sweden Numbers in Prefix Range +46105Minor10 hresolved09-21
Inbound SMS Delivery Delay to PhilippinesNo impact listed0 minresolved09-22
SMS Delivery Delays to Brazil Oi NetworkMinor3.8 hresolved09-22
SMS Delivery Delays to Cellular Corp Network USAMinor2.8 hresolved09-22
Twilio Console Email Verification ErrorMinor2.6 hresolved09-22
MMS Delivery Delays and Delivery Report Delays to US Networks via a Subset of ShortcodesMinor2.0 hresolved09-22
SMS Delivery Delays to Tigo network in GuatemalaMinor8.3 hresolved09-22
MMS Delivery Delays on US Verizon NetworkMinor7.8 hresolved09-22
Degraded Phone Number ConfigurationsMinor46 minresolved09-22
SMS Delivery Delays to Tim, Vivo and Oi Networks in Brazil via a Subset of Twilio ShortcodesMinor3.0 hresolved09-23
A2P Campaign and Brand Registration DelaysMinor10 hresolved09-23
A2P Brand Registration ErrorMinor1.4 hresolved09-23
A2P Campaign and Brand Registration IssuesMinor15 hresolved09-23
SMS Delivery Report Delays to US Cellular Network via a Subset of Short CodesMinor2.0 hresolved09-23
On Call Engineers are InvestigatingNo impact listed8 minresolved09-23
Console Login via 2FA Results in a 404 ErrorMinor2.9 hresolved09-24
Delays in WhatApp Webhooks UpdatingMinor4.2 hresolved09-24
SMS Delivery Delays to Multiple Brazilian NetworksMinor2.0 hresolved09-24
Elevated Error Rates and Latency in Studio Call & Message HandlingMinor3 dresolved09-24
Updating Geo Permissions for Voice ErrorMinor2.8 hresolved09-24
On Call Engineers are InvestigatingNo impact listed16 minresolved09-24
Inconsistent Results In Messaging Insights DashboardMinor1.4 hresolved09-24
Inbound Call Failures to a Subset of Twilio Denmark Phone NumbersMinor2.1 hresolved09-25
SMS Delivery Delays To Sprint U.S. Network via A Subset of Twilio Short CodesNo impact listed0 minresolved09-25
Inbound Call Failures to a Subset of Twilio Latin American Numbers (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia)Minor5.1 hresolved09-25
SMS Delivery Failures to Digicel in El SalvadorMinor7.6 hresolved09-26
MMS Delivery Delays Sent via US Short CodesMinor9.2 hresolved09-26
SMS Delivery Delays to Movilnet VenezuelaMinor2.9 hresolved09-26
Issue With Branded CallsNo impact listed56 minresolved09-27
5xx Errors When Trying to View BrandsMinor2.4 hresolved09-27
On Call Engineers are InvestigatingNo impact listed2.9 hresolved09-27
SMS Delivery Failures to Israel OrangeMinor8.6 hresolved09-27
SMS and Calls Overcharges for UK NumbersMinor8.9 hresolved09-27
Intermittent 502 HTTPS Responses When Attempting to Load Plugins in FlexMinor1.8 hresolved09-27
Elevated Rate of Errors from A2P Campaigns and BrandsMinor5.9 hresolved09-27
Twilio Voice PSTN and SIP Calls Experiencing Call Quality and Connection IssuesMinor7.5 hresolved09-27
SIP Trunking Call DegradationNo impact listed2.6 hresolved09-27
SMS Delivery Report Delays to All Networks in UK Via a Subset of UK LongcodesMinor6.9 hresolved09-28
Inbound Call Failures to Denmark Phone NumbersMinor3.3 hresolved09-28
Inbound Call Outage with Twilio Norway Landline Phone NumbersMinor2.4 hresolved09-28
SMS Delivery Report Delays to Multiple Networks in the UKMinor1.3 hresolved09-28
Inbound SMS Delays to a Subset of Twilio Phone Numbers in the Czech RepublicMinor3.0 hresolved09-28
SMS Delivery Delays to Pakistan MobilinkMinor5.2 hresolved09-28
SMS Delivery Delays to Pakistan JazzMinor4.1 hresolved09-28
SMS Failures Towards the US T-Mobile & Sprint NetworkMinor2.9 hresolved09-29
SMS Delivery Report Delays to New Zealand 2degrees Network for a Subset of Short CodesMinor7.8 hresolved09-29
Voice Call Degradation Over Toll Free Numbers in USMinor25 hresolved09-29
Expiration of Let's Encrypt's DST Root CA X3 Certificate Causing Connectivity Issues Between Twilio and Applications That Were Dependant on Let's Encrypt's ServicesNo impact listed40 minresolved09-30
SMS Delivery Delays To AIS Network In ThailandMinor5.3 hresolved09-30
One Way Audio Issue Affecting Inbound and Outbound Calls to a Subset of Twilio Japan NumbersMinor9.3 hresolved09-30
Delivery Receipts Delay Issue for Messages Sent to the Norway Netcom NetworkMinor2.7 hresolved09-30
MMS Delivery Delays over a Subset of Short Codes in USMinor5.4 hresolved09-30
Auto Recharge Erroneously FiringMinor4.8 hresolved09-30
On Call Engineers are Investigating Calls Failures From and to a Subset of US Twilio NumbersNo impact listed22 minresolved09-30
Voice Insights DegradedNo impact listed0 minresolved09-30
Twilio Console Billing Usage Summary Page in an Endless LoopMinor1.4 hresolved09-30

Maintenance 99

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Cite this

Twilio posted 159 status incidents in September 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in September 2021
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2021/09

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