rewindex

Outages by daySeptember 15, 2021

Outages on September 15, 2021

UTC day 2021-09-15 ( to your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

28incidents started
7labelled major or critical
21vendors with a new incident
11still open from earlier days

By vendor label: Critical 2 · Major 5 · Minor 17 · No impact listed 4 · 22 maintenance

Incidents started this day 28

VendorIncidentImpactStartedResolvedStatus
HeapApp UnavailabilityCritical (2.5 h)resolved
HeapHeap Connect DelaysCritical (2.7 h)resolved
FigmaService DisruptionMajor (39 min)resolved
CanvaPrivate Design Search may result to an error. This will effect folder and upload search.Major (3.0 h)resolved
IterableLinks serving 5XX errorMajor (4.7 h)resolved
PusherIncreased Error Rates in our EU ClusterMajor (24 h)resolved
DiscordSlow message sends and failed API requestsMajor (1.1 h)resolved
IterableShopify Connector DownMinor (2.1 h)resolved
TwilioConnectivity Lost on 9% of Super SIM DevicesMinor (32 min)resolved
GitHub CopilotIncident with GitHub Packages and WebhooksMinor (1.1 h)resolved
GitHubIncident with GitHub Packages and WebhooksMinor (1.1 h)resolved
PlivoDelivery delay on inbound/outbound regular SMS towards CANADA phone numbers in RogersMinor (4.8 h)resolved
MongoDB AtlasMongoDB Atlas: Data Explorer and Cluster creation and certain healing delaysMinor (46 min)resolved
RetoolInvestigating elevated backend API latencyMinor (2 d)resolved
IterableUsers delayed processing through workflows.Minor (8.2 h)resolved
BitriseQueues on our Xcode 13 Gen2 stacksMinor (2.5 h)resolved
HarnessSAML login not working as expected for few Harness users.Minor (3.5 h)resolved
TwilioOutbound Call Failures to South Africa Vodacom NetworkMinor (29 h)resolved
JiraOutlook users not receiving emails from Jira productsMinor (7.5 h)resolved
SparkPostOutbound message delivery is delayed/slow for some SparkPost and SparkPost Enterprise customers (US hosted only)Minor (3.5 h)resolved
TwilioConcatenation Issues for a Subset of Multipart Messages to Telus CanadaMinor (41 min)resolved
TrelloOutlook users not receiving emails from Jira productsMinor (4.9 h)resolved
BitbucketOutlook users not receiving emails from Jira productsMinor (4.9 h)resolved
TwilioOutbound Voice Call Failures via Twilio FlexMinor (31 min)resolved
AshbyRecruiting - Emails from templates cannot be sentNo impact listed (46 min)resolved
TwilioProgrammable Voice Conference Call Announcement 404 ErrorsNo impact listed (0 min)resolved
HotjarTracking Code Setup crashes on unrecognised CMSNo impact listed (5 min)resolved
SentryDelayed StatisticsNo impact listed (58 min)resolved

Still open from earlier days 11

VendorIncidentImpactStartedResolvedStatus
ConfluentConfluent Cloud Metrics API is Experiencing DelaysMajor (1.5 h)resolved
JiraDegraded performance on Chrome 92 Windows with Crowdstrike agentMinor (13 d)resolved
SinchDelivery Issue Brazil - ClaroMinor (7 d)resolved
TwilioSMS, MMS and WhatsApp Pricing Info Updates DelayedMinor (44 h)resolved
SinchTraffic Degradation - Flashcall verification service - IndonesiaMinor (36 h)resolved
Scaleway[KAPSULE] API Servers unavailability issueMinor (24 h)resolved
TwilioSMS Delivery Delays to Somalia Telesom NetworkMinor (13 h)resolved
SemaphoreNetwork congestion on route to AWS ECR us-east-1 regionMinor (11 h)resolved
SquarespaceIssues reactivating expired domainsMinor (1.8 h)resolved
New RelicNew Relic Delays with Events for US RegionMinor (1.6 h)resolved
Netlifyincreased latency on our non-enterprise CDNMinor (58 min)resolved

Maintenance 22

VendorIncidentImpactStartedResolvedStatus
Sinch[Scheduled] Sinch Maintenance - Updated SSL Certificate InstallationMaintenance (2.0 h)resolved
Plivo[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US & Canada phone numbersMaintenance (4.0 h)resolved
Plivo[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards US phone numbersMaintenance (7.0 h)resolved
Sinch[Scheduled] External Maintenance - AT&T- USMaintenance (7.0 h)resolved
Twilio[Scheduled] US SMS Carrier Maintenance - AT&T USMaintenance (6.5 h)resolved
Bandwidth[Scheduled] Local Market Maintenance - Multiple MarketsMaintenance (6.0 h)resolved
Bandwidth[Scheduled] Messaging Maintenance - SMSMaintenance (6.0 h)resolved
Sinch[Scheduled] External Maintenance - North America Long Number ProviderMaintenance (6.0 h)resolved
Sinch[Scheduled] External Maintenance - Sprint USMaintenance (6.0 h)resolved
Sinch[Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance towards one of the partners in United StatesMaintenance (4.5 h)resolved
Twilio[Scheduled] US SMS Carrier Maintenance - Sprint USMaintenance (6.0 h)resolved
Twilio[Scheduled] Canada SMS Carrier Partner MaintenanceMaintenance (2.0 h)resolved
Scaleway[Scheduled] [Network] Peering router upgradeMaintenance (2.0 h)resolved
Opsgenie[Scheduled] Opsgenie Reporting & Analytics is under maintenance in the USMaintenancenot resolvedunknown
MixpanelIntermittent issues with Email BuilderMaintenance (13 h)resolved
Twilio[Scheduled] Japan Voice Carrier Partner MaintenanceMaintenance (10 min)resolved
DNSimple[Scheduled] System upgrades in Sydney (SYD) and Tokyo (TKO) datacentersMaintenance (6.2 h)resolved
Twilio[Scheduled] Russia SMS Carrier Maintenance - MegafonMaintenance (4.0 h)resolved
Twilio[Scheduled] Russia SMS Carrier Maintenance - Tele2 NetworkMaintenance (4.0 h)resolved
Twilio[Scheduled] Kazakhstan SMS Carrier Maintenance - Tele2 and AltelMaintenance (2.9 h)resolved
Twilio[Scheduled] Brazil SMS Carrier Partner MaintenanceMaintenance (26 min)resolved
DNSimple[Scheduled] System upgrades in Amsterdam (AMS) and Virginia (IAD) datacentersMaintenancenot resolvedunknown

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Heap, Figma, Canva, Iterable, Pusher, Discord, Twilio, GitHub Copilot, GitHub, Plivo, MongoDB Atlas, Retool.

Cite this

28 vendor-reported incidents started on 2021-09-15 (UTC) across 21 vendors, 7 labelled major or critical by the vendor.

Title
Outages on September 15, 2021
Vendor
Rewindex daily outage roundup
Date
URL
https://rewindex.com/outages/2021-09-15

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