# Outages on September 15, 2021 (UTC)

> 28 incidents started on September 15, 2021 (UTC) on the status pages Rewindex archives, 7 labelled major or critical by the vendor (Heap, Figma); 11 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-09-15
Last updated: 2021-09-17T16:06:00Z

- Incidents started: 28 (major/critical: 7, other: 21) across 21 vendors
- Still open from earlier days: 11 · Maintenance windows: 22 · Detected outage events: 0
- By vendor impact label: critical 2, major 5, minor 17, none 4
- Previous day with incidents: [2021-09-14](https://rewindex.com/outages/2021-09-14.md) · Next: [2021-09-16](https://rewindex.com/outages/2021-09-16.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap](https://rewindex.com/company/heap.md) | [App Unavailability](https://rewindex.com/company/heap/incidents/mdftngzgp8t4.md) | critical | 2021-09-15 18:17 UTC | 2021-09-15 20:45 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Heap Connect Delays](https://rewindex.com/company/heap/incidents/pmskbhgw1v66.md) | critical | 2021-09-15 19:02 UTC | 2021-09-15 21:46 UTC | resolved |
| [Figma](https://rewindex.com/company/figma.md) | [Service Disruption](https://rewindex.com/company/figma/incidents/l0rdqyd4m806.md) | major | 2021-09-15 01:54 UTC | 2021-09-15 02:33 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Private Design Search may result to an error. This will effect folder and upload search.](https://rewindex.com/company/canva/incidents/vmnqclfy27b7.md) | major | 2021-09-15 09:52 UTC | 2021-09-15 12:49 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [Links serving 5XX error](https://rewindex.com/company/iterable/incidents/v1w5qhj9hkff.md) | major | 2021-09-15 14:36 UTC | 2021-09-15 19:15 UTC | resolved |
| [Pusher](https://rewindex.com/company/pusher.md) | [Increased Error Rates in our EU Cluster](https://rewindex.com/company/pusher/incidents/wb854t7wzvvh.md) | major | 2021-09-15 15:00 UTC | 2021-09-16 15:20 UTC | resolved |
| [Discord](https://rewindex.com/company/discord.md) | [Slow message sends and failed API requests](https://rewindex.com/company/discord/incidents/9z9m6fhchm1n.md) | major | 2021-09-15 17:33 UTC | 2021-09-15 18:37 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [Shopify Connector Down](https://rewindex.com/company/iterable/incidents/kvrq01d1bc37.md) | minor | 2021-09-15 00:43 UTC | 2021-09-15 02:48 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Connectivity Lost on 9% of Super SIM Devices](https://rewindex.com/company/twilio/incidents/lrzklx42y26t.md) | minor | 2021-09-15 05:25 UTC | 2021-09-15 05:57 UTC | resolved |
| [GitHub Copilot](https://rewindex.com/company/github-copilot.md) | [Incident with GitHub Packages and Webhooks](https://rewindex.com/company/github-copilot/incidents/c63xqykh321z.md) | minor | 2021-09-15 05:35 UTC | 2021-09-15 06:42 UTC | resolved |
| [GitHub](https://rewindex.com/company/github.md) | [Incident with GitHub Packages and Webhooks](https://rewindex.com/company/github/incidents/c63xqykh321z.md) | minor | 2021-09-15 05:35 UTC | 2021-09-15 06:42 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Delivery delay on inbound/outbound regular SMS towards CANADA phone numbers in Rogers](https://rewindex.com/company/plivo/incidents/yjtkn5mxtn4n.md) | minor | 2021-09-15 06:31 UTC | 2021-09-15 11:19 UTC | resolved |
| [MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md) | [MongoDB Atlas: Data Explorer and Cluster creation and certain healing delays](https://rewindex.com/company/mongodb-atlas/incidents/pxqtxkn9lhj5.md) | minor | 2021-09-15 11:53 UTC | 2021-09-15 12:39 UTC | resolved |
| [Retool](https://rewindex.com/company/retool.md) | [Investigating elevated backend API latency](https://rewindex.com/company/retool/incidents/2yw4kjm4y004.md) | minor | 2021-09-15 12:15 UTC | 2021-09-17 16:06 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [Users delayed processing through workflows.](https://rewindex.com/company/iterable/incidents/tz9tnks9dzc3.md) | minor | 2021-09-15 15:02 UTC | 2021-09-15 23:11 UTC | resolved |
| [Bitrise](https://rewindex.com/company/bitrise.md) | [Queues on our Xcode 13 Gen2 stacks](https://rewindex.com/company/bitrise/incidents/711cn2q7cjlz.md) | minor | 2021-09-15 15:08 UTC | 2021-09-15 17:41 UTC | resolved |
| [Harness](https://rewindex.com/company/harness.md) | [SAML login not working as expected for few Harness users.](https://rewindex.com/company/harness/incidents/5k9khb6rtdys.md) | minor | 2021-09-15 15:26 UTC | 2021-09-15 18:55 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Outbound Call Failures to South Africa Vodacom Network](https://rewindex.com/company/twilio/incidents/nr7yby2jfd6q.md) | minor | 2021-09-15 16:23 UTC | 2021-09-16 21:02 UTC | resolved |
| [Jira](https://rewindex.com/company/jira.md) | [Outlook users not receiving emails from Jira products](https://rewindex.com/company/jira/incidents/t2j8cg07yj15.md) | minor | 2021-09-15 19:38 UTC | 2021-09-16 03:08 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [Outbound message delivery is delayed/slow for some SparkPost and SparkPost Enterprise customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/wfkp8gbmxj8y.md) | minor | 2021-09-15 21:36 UTC | 2021-09-16 01:09 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Concatenation Issues for a Subset of Multipart Messages to Telus Canada](https://rewindex.com/company/twilio/incidents/mn29q6f7f7vj.md) | minor | 2021-09-15 21:45 UTC | 2021-09-15 22:26 UTC | resolved |
| [Trello](https://rewindex.com/company/trello.md) | [Outlook users not receiving emails from Jira products](https://rewindex.com/company/trello/incidents/ywnsg7d8f0ch.md) | minor | 2021-09-15 22:13 UTC | 2021-09-16 03:08 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Outlook users not receiving emails from Jira products](https://rewindex.com/company/bitbucket/incidents/npg2tf3t8jh3.md) | minor | 2021-09-15 22:13 UTC | 2021-09-16 03:08 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Outbound Voice Call Failures via Twilio Flex](https://rewindex.com/company/twilio/incidents/8g72rxt11ckv.md) | minor | 2021-09-15 23:08 UTC | 2021-09-15 23:39 UTC | resolved |
| [Ashby](https://rewindex.com/company/ashby.md) | [Recruiting - Emails from templates cannot be sent](https://rewindex.com/company/ashby/incidents/27rl5vcz8nww.md) | none | 2021-09-15 14:06 UTC | 2021-09-15 14:52 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Programmable Voice Conference Call Announcement 404 Errors](https://rewindex.com/company/twilio/incidents/gkwrwmqt29lv.md) | none | 2021-09-15 14:51 UTC | 2021-09-15 14:51 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Tracking Code Setup crashes on unrecognised CMS](https://rewindex.com/company/hotjar/incidents/125z3rwhyh8h.md) | none | 2021-09-15 14:56 UTC | 2021-09-15 15:01 UTC | resolved |
| [Sentry](https://rewindex.com/company/sentry.md) | [Delayed Statistics](https://rewindex.com/company/sentry/incidents/r21lw5ws8dp8.md) | none | 2021-09-15 19:41 UTC | 2021-09-15 20:39 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Confluent](https://rewindex.com/company/confluent.md) | [Confluent Cloud Metrics API is Experiencing Delays](https://rewindex.com/company/confluent/incidents/kdtm1swchfll.md) | major | 2021-09-14 22:56 UTC | 2021-09-15 00:26 UTC | resolved |
| [Jira](https://rewindex.com/company/jira.md) | [Degraded performance on Chrome 92 Windows with Crowdstrike agent](https://rewindex.com/company/jira/incidents/wh79x080brvq.md) | minor | 2021-09-10 03:38 UTC | 2021-09-23 02:05 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue Brazil - Claro](https://rewindex.com/company/sinch/incidents/7c4jhfw5jkl7.md) | minor | 2021-09-10 13:03 UTC | 2021-09-17 05:46 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS, MMS and WhatsApp Pricing Info Updates Delayed](https://rewindex.com/company/twilio/incidents/3mtqxs9286mw.md) | minor | 2021-09-13 18:36 UTC | 2021-09-15 14:51 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Traffic Degradation - Flashcall verification service - Indonesia](https://rewindex.com/company/sinch/incidents/4t8tkgh5n80s.md) | minor | 2021-09-13 20:09 UTC | 2021-09-15 08:14 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[KAPSULE\] API Servers unavailability issue](https://rewindex.com/company/scaleway/incidents/8qnmbml58cgy.md) | minor | 2021-09-14 13:50 UTC | 2021-09-15 13:54 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Somalia Telesom Network](https://rewindex.com/company/twilio/incidents/zzvcrnc1q1nk.md) | minor | 2021-09-14 18:54 UTC | 2021-09-15 07:45 UTC | resolved |
| [Semaphore](https://rewindex.com/company/semaphore.md) | [Network congestion on route to AWS ECR us-east-1 region](https://rewindex.com/company/semaphore/incidents/v7ngfmpn78vh.md) | minor | 2021-09-14 19:21 UTC | 2021-09-15 06:08 UTC | resolved |
| [Squarespace](https://rewindex.com/company/squarespace.md) | [Issues reactivating expired domains](https://rewindex.com/company/squarespace/incidents/b0gd9657cc4d.md) | minor | 2021-09-14 22:58 UTC | 2021-09-15 00:43 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [New Relic Delays with Events for US Region](https://rewindex.com/company/new-relic/incidents/n11xq4tg0rts.md) | minor | 2021-09-14 23:07 UTC | 2021-09-15 00:44 UTC | resolved |
| [Netlify](https://rewindex.com/company/netlify.md) | [increased latency on our non-enterprise CDN](https://rewindex.com/company/netlify/incidents/l78q10c9fx5l.md) | minor | 2021-09-14 23:20 UTC | 2021-09-15 00:18 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Sinch Maintenance - Updated SSL Certificate Installation](https://rewindex.com/company/sinch/incidents/7p8244zdkdyb.md) | maintenance | 2021-09-15 01:00 UTC | 2021-09-15 03:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/s2k0vs0lzthf.md) | maintenance | 2021-09-15 03:02 UTC | 2021-09-15 07:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound/Outbound MMS towards US phone numbers](https://rewindex.com/company/plivo/incidents/n60zx19968t8.md) | maintenance | 2021-09-15 04:01 UTC | 2021-09-15 11:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - AT&T- US](https://rewindex.com/company/sinch/incidents/s4dffx2c8l49.md) | maintenance | 2021-09-15 04:01 UTC | 2021-09-15 11:01 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Maintenance - AT&T US](https://rewindex.com/company/twilio/incidents/9zst88f2pbp8.md) | maintenance | 2021-09-15 04:30 UTC | 2021-09-15 11:01 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/4n3s1js9gcf1.md) | maintenance | 2021-09-15 05:00 UTC | 2021-09-15 11:01 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/ffs2ybfbmk7l.md) | maintenance | 2021-09-15 05:00 UTC | 2021-09-15 11:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - North America Long Number Provider](https://rewindex.com/company/sinch/incidents/f9yrt93t1wm7.md) | maintenance | 2021-09-15 05:00 UTC | 2021-09-15 11:01 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - Sprint US](https://rewindex.com/company/sinch/incidents/xxr4zmgnlcps.md) | maintenance | 2021-09-15 05:00 UTC | 2021-09-15 11:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] DI SMS 365 \| Enterprise Messaging \| 3rd party Network Maintenance towards one of the partners in United States](https://rewindex.com/company/sinch/incidents/wbd9hcdh74tj.md) | maintenance | 2021-09-15 05:00 UTC | 2021-09-15 09:30 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Maintenance - Sprint US](https://rewindex.com/company/twilio/incidents/vhz3tmj2l7yx.md) | maintenance | 2021-09-15 05:00 UTC | 2021-09-15 11:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Canada SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/mntx76c9ch52.md) | maintenance | 2021-09-15 05:00 UTC | 2021-09-15 07:00 UTC | resolved |
| [Scaleway](https://rewindex.com/company/scaleway.md) | [\[Scheduled\] \[Network\] Peering router upgrade](https://rewindex.com/company/scaleway/incidents/scm0xnyhthzb.md) | maintenance | 2021-09-15 07:31 UTC | 2021-09-15 09:30 UTC | resolved |
| [Opsgenie](https://rewindex.com/company/opsgenie.md) | [\[Scheduled\] Opsgenie Reporting & Analytics is under maintenance in the US](https://rewindex.com/company/opsgenie/incidents/sv5623kxtnvz.md) | maintenance | 2021-09-15 07:42 UTC | not resolved | unknown |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Intermittent issues with Email Builder](https://rewindex.com/company/mixpanel/incidents/5dpy940dmwc3.md) | maintenance | 2021-09-15 15:24 UTC | 2021-09-16 04:24 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Japan Voice Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/snz13qypbbhl.md) | maintenance | 2021-09-15 17:00 UTC | 2021-09-15 17:10 UTC | resolved |
| [DNSimple](https://rewindex.com/company/dnsimple.md) | [\[Scheduled\] System upgrades in Sydney (SYD) and Tokyo (TKO) datacenters](https://rewindex.com/company/dnsimple/incidents/q8cwwv96mqhp.md) | maintenance | 2021-09-15 17:02 UTC | 2021-09-15 23:16 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Megafon](https://rewindex.com/company/twilio/incidents/250tv39v365s.md) | maintenance | 2021-09-15 20:01 UTC | 2021-09-16 00:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Tele2 Network](https://rewindex.com/company/twilio/incidents/px01cjpwlhll.md) | maintenance | 2021-09-15 20:01 UTC | 2021-09-16 00:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Kazakhstan SMS Carrier Maintenance - Tele2 and Altel](https://rewindex.com/company/twilio/incidents/jjcv8b7l6ly0.md) | maintenance | 2021-09-15 20:04 UTC | 2021-09-15 23:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Brazil SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/9qqkk9tqftdk.md) | maintenance | 2021-09-15 20:04 UTC | 2021-09-15 20:30 UTC | resolved |
| [DNSimple](https://rewindex.com/company/dnsimple.md) | [\[Scheduled\] System upgrades in Amsterdam (AMS) and Virginia (IAD) datacenters](https://rewindex.com/company/dnsimple/incidents/vkyjk1jn1m76.md) | maintenance | 2021-09-15 23:15 UTC | not resolved | unknown |

## Cite this

28 vendor-reported incidents started on 2021-09-15 (UTC) across 21 vendors, 7 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-09-15
- Citation: Rewindex daily outage roundup, “Outages on September 15, 2021” (2021-09-15 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-09-15 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on September 15, 2021 (2021-09-15)](https://rewindex.com/outages/2021-09-15)`


---
Canonical: https://rewindex.com/outages/2021-09-15 · Markdown: https://rewindex.com/outages/2021-09-15.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:10:45.665Z