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CompaniesHeapMonthly reportsSeptember 2021

Heap in September 2021: incidents, uptime and changes

6incidents posted
4labelled major or critical
98.60%free of major/critical
97.25%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 h 4 min, incident time 19 h 46 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 2 · Minor 2

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
App UnavailabilityCritical2.5 hresolved09-15
Heap Connect DelaysCritical2.7 hresolved09-15
Heap Connect Data StalenessMajor3.5 hresolved09-29
Failing QueriesMajor3.1 hresolved09-30

Other incidents 2

IncidentImpactStartedDurationStatusDay
Temporary Drop-down Data LatencyMinor8.7 hresolved09-16
Some slow queries in the web appMinor52 minresolved09-28

Maintenance 1

Show scheduled maintenance

Cite this

Heap posted 6 status incidents in September 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in September 2021
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2021/09

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