Outages by daySeptember 28, 2021

Outages on September 28, 2021

UTC day 2021-09-28 (Sep 28, 2021, 00:00 to Sep 28, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

44incidents started

9labelled major or critical

29vendors with a new incident

21still open from earlier days

By vendor label: Critical 2 · Major 7 · Minor 25 · No impact listed 10 · 22 maintenance

Incidents started this day 44

Vendor	Incident	Impact	Started	Resolved	Status
PandaDoc	PandaDoc is unreachable: unable to log in to PandaDoc	Critical	11:57	12:51 (54 min)	resolved
Bandwidth	Standard Voice and V2 Voice Incident	Critical	14:05	Sep 29, 2021, 03:31 (13 h)	resolved
Dialpad	Partial Denmark Inbound Outage	Major	05:50	09:51 (4.0 h)	resolved
Sentry	Issues with processing Cocoa events	Major	07:50	08:03 (13 min)	resolved
Wiz	Intermittent login issues - Auth0 is down	Major	15:42	16:33 (51 min)	resolved
Sinch	Delivery Issue Pakistan - Jazz	Major	15:53	Sep 29, 2021, 12:55 (21 h)	resolved
Firebolt	Signing in to Firebolt may fail	Major	16:19	16:30 (11 min)	resolved
New Relic	NR1 UI Unavailable in US Region	Major	17:36	17:59 (23 min)	resolved
Elastic Cloud	Deployment state changes not reflected in user console	Major	20:13	23:10 (3.0 h)	resolved
Twilio	SMS Delivery Report Delays to All Networks in UK Via a Subset of UK Longcodes	Minor	00:26	07:22 (6.9 h)	resolved
GitHub Copilot	Incident with GitHub Actions	Minor	02:20	03:05 (45 min)	resolved
GitHub	Incident with GitHub Actions	Minor	02:20	03:05 (45 min)	resolved
Heap	Some slow queries in the web app	Minor	05:16	06:08 (52 min)	resolved
Segment	Delays in warehouse syncs	Minor	05:38	07:56 (2.3 h)	resolved
Plivo	Inbound call failure & two-way SMS failure towards Denmark phone numbers	Minor	06:11	10:27 (4.3 h)	resolved
Twilio	Inbound Call Failures to Denmark Phone Numbers	Minor	08:08	11:27 (3.3 h)	resolved
Twilio	Inbound Call Outage with Twilio Norway Landline Phone Numbers	Minor	08:14	10:38 (2.4 h)	resolved
Aircall	Reachability Issues On Inbound Calls In Denmark & Norway	Minor	09:02	10:28 (1.4 h)	resolved
Sinch	Site EU3 - Degradation	Minor	12:56	15:35 (2.6 h)	resolved
Twilio	SMS Delivery Report Delays to Multiple Networks in the UK	Minor	14:04	15:24 (1.3 h)	resolved
Plivo	Call failures on inbound voice towards the US and Canada phone numbers	Minor	14:14	Sep 29, 2021, 03:35 (13 h)	resolved
Matillion	Customers may have been experiencing issues when logging in or signing up	Minor	14:27	17:04 (2.6 h)	resolved
Twilio	Inbound SMS Delays to a Subset of Twilio Phone Numbers in the Czech Republic	Minor	14:46	17:48 (3.0 h)	resolved
BigCommerce	Issues applying or changing themes	Minor	15:45	16:56 (1.2 h)	resolved
InfluxData (InfluxDB Cloud)	Elevated error rate in logins due to provider issue	Minor	15:58	16:30 (32 min)	resolved
Scaleway	[KAPSULE] Kubernetes Cluster slowness	Minor	15:59	Oct 2, 2021, 08:58 (4 d)	resolved
Twilio	SMS Delivery Delays to Pakistan Mobilink	Minor	16:21	21:33 (5.2 h)	resolved
Sinch	Degraded Performance - Rogers Wireless, Fido & Bell Canada	Minor	16:29	18:06 (1.6 h)	resolved
Monday.com	Connectivity Issues across accounts and devices	Minor	17:08	19:31 (2.4 h)	resolved
Twilio	SMS Delivery Delays to Pakistan Jazz	Minor	17:34	21:41 (4.1 h)	resolved
Sinch	Flashcall Degradation - Pakistan	Minor	18:10	20:36 (2.4 h)	resolved
Gorgias	Images and Attachments may not be working properly	Minor	18:32	19:25 (53 min)	resolved
Trello	Trello is slow or unavailable for some users	Minor	18:36	19:47 (1.2 h)	resolved
Plivo	Inbound call failure & two-way SMS failure towards Denmark phone numbers	Minor	23:10	Sep 29, 2021, 01:40 (2.5 h)	resolved
Discord	Marketing Site Availability Issues	No impact listed	02:28	02:51 (23 min)	resolved
Monday.com	Investigating issues with items saving upon creation	No impact listed	06:51	07:55 (1.1 h)	resolved
Sinch	Network issue - US site	No impact listed	09:11	Sep 29, 2021, 08:10 (23 h)	resolved
Aircall	North America and Canadian line issues (inbound calls)	No impact listed	14:19	Sep 29, 2021, 03:46 (13 h)	resolved
Logz.io	Error logging in to the app	No impact listed	15:40	16:34 (54 min)	resolved
Greenhouse	Elevated error rates for Greenhouse Job Boards	No impact listed	15:49	15:49 (0 min)	resolved
Segment	Elevated SSO login failures	No impact listed	16:06	17:02 (56 min)	resolved
Mailgun	Intermittent errors/timeouts from suppressions api	No impact listed	16:28	18:56 (2.5 h)	resolved
Confluent	Login Command Failures	No impact listed	16:45	17:19 (34 min)	resolved
Honeycomb	Data may be up to 5 minutes delayed for some datasets	No impact listed	17:27	19:55 (2.5 h)	resolved

Still open from earlier days 21

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	Major Outage	Critical	Sep 24, 2021, 15:49	15:04 (4 d)	resolved
Box	[Critical] Issue with Box Embed Uploads	Critical	Sep 27, 2021, 19:53	05:37 (9.7 h)	resolved
Dialpad	Inbound call failure on US & CA numbers	Major	Sep 27, 2021, 18:18	00:12 (5.9 h)	resolved
Smartsheet	Some sheets are read-only and unable to provision some projects in Smartsheet Control Center	Major	Sep 27, 2021, 19:56	00:46 (4.8 h)	resolved
Sinch	Flashcall Degradation - Indonesia	Minor	Sep 22, 2021, 12:26	Oct 5, 2021, 16:53 (13 d)	resolved
Gorgias	Outlook tickets might be created with some delay	Minor	Sep 22, 2021, 14:29	Oct 12, 2021, 10:54 (20 d)	resolved
Mixpanel	Issues causing Message delays	Minor	Sep 23, 2021, 09:14	Oct 4, 2021, 23:32 (12 d)	resolved
Scaleway	[Webhosting] Blacklisted SMTP IP address	Minor	Sep 25, 2021, 10:46	Oct 4, 2021, 09:05 (9 d)	resolved
Mixpanel	Webhook and Email temporary delays	Minor	Sep 27, 2021, 11:20	Sep 29, 2021, 16:29 (2 d)	resolved
Bandwidth	V2 Voice, Standard Voice, 911, Portal & API, Porting, Toll-Free Messaging, New Number Ordering Intermittent Incident	Minor	Sep 27, 2021, 13:12	00:03 (11 h)	resolved
Plivo	Call failures on inbound voice towards the US and Canada phone numbers	Minor	Sep 27, 2021, 13:29	00:22 (11 h)	resolved
Aircall	North America and Canadian line issues (inbound calls)	Minor	Sep 27, 2021, 16:34	00:50 (8.3 h)	resolved
Netlify	Email delivery backlog	Minor	Sep 27, 2021, 19:00	Sep 29, 2021, 23:34 (2 d)	resolved
Twilio	Elevated Rate of Errors from A2P Campaigns and Brands	Minor	Sep 27, 2021, 19:21	01:15 (5.9 h)	resolved
Twilio	Twilio Voice PSTN and SIP Calls Experiencing Call Quality and Connection Issues	Minor	Sep 27, 2021, 19:26	02:54 (7.5 h)	resolved
Gusto	We are experiencing some disruptions to our phone service. In the meantime, please contact our support teams via chat or email.	Minor	Sep 27, 2021, 20:16	01:16 (5.0 h)	resolved
Bunny.net	[Paris] Origin Shield Missing Statistics	No impact listed	Sep 26, 2021, 18:54	14:05 (43 h)	resolved
DNSimple	Let's Encrypt R3 intermediate certificate expiration	No impact listed	Sep 27, 2021, 12:49	12:37 (24 h)	resolved
Aptible	New OS Releases Require Docker Upgrade	No impact listed	Sep 27, 2021, 15:00	Oct 21, 2021, 22:55 (24 d)	resolved
Twilio	SIP Trunking Call Degradation	No impact listed	Sep 27, 2021, 21:39	00:16 (2.6 h)	resolved
Confluent	Client Changes Needed for Upcoming Confluent Cloud Certificate Authority (CA) Change	No impact listed	Sep 27, 2021, 23:08	Oct 1, 2021, 13:45 (4 d)	resolved

Maintenance 22

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	[Scheduled] Sinch Scheduled Maintenance - Mblox Legacy (EU)	Maintenance	00:00	02:00 (2.0 h)	resolved
Bandwidth	[Scheduled] SMS Messaging Maintenance - DFW	Maintenance	04:00	06:00 (2.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Enterprise Messaging \| 3rd party Network Maintenance \| Ref Number#2454	Maintenance	04:00	09:01 (5.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Partner Maintenance - Small US Regional Carriers	Maintenance	04:00	09:01 (5.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:00	11:00 (6.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Enterprise Messaging \| 3rd party Maintenance \| Planned maintenance towards ALTAN in Mexico	Maintenance	05:00	08:00 (3.0 h)	resolved
Twilio	[Scheduled] Mexico SMS Carrier Maintenance - Altan	Maintenance	05:00	08:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS/MMS	Maintenance	06:00	10:00 (4.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 (SMSX) \| Operator Services \| Application, Network and System Maintenance \| PCR Number # PSD-9247	Maintenance	06:00	10:00 (4.0 h)	resolved
Sinch	[Scheduled] DI MMS 365 - MM7 \| Enterprise Messaging \| Application, Network and System Maintenance \| PCR Number # PSD-9247	Maintenance	06:00	10:00 (4.0 h)	resolved
npm	[Scheduled] [Scheduled] Maintenance window	Maintenance	06:31	07:01 (30 min)	resolved
Sinch	[Scheduled] Sinch Scheduled Maintenance - Mblox Legacy (US)	Maintenance	06:45	not resolved	unknown
Sinch	[Scheduled] WhatsApp Routine Maintenance - EU	Maintenance	08:01	10:00 (2.0 h)	resolved
Twilio	[Scheduled] Vietnam SMS Carrier Maintenance - Vietnamobile	Maintenance	09:03	17:00 (8.0 h)	resolved
Sinch	[Scheduled] WhatsApp Routine Maintenance - US	Maintenance	10:02	12:00 (2.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Enterprise Messaging \| 3rd party Network Maintenance performed by partner in New Zealand. \| Ref Number#NA	Maintenance	11:00	11:30 (30 min)	resolved
Scaleway	[Scheduled] [Dedibox] Network infrastructure maintenance	Maintenance	12:02	14:00 (2.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2	Maintenance	20:02	Sep 29, 2021, 00:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Bouygues Telecom - France	Maintenance	21:00	Sep 29, 2021, 04:01 (7.0 h)	resolved
Twilio	[Scheduled] France SMS Carrier Maintenance - Bouygues Telecom	Maintenance	21:00	Sep 29, 2021, 04:00 (7.0 h)	resolved
Twilio	[Scheduled] Ukraine SMS Carrier Maintenance - Lifecell	Maintenance	21:00	Sep 29, 2021, 03:00 (6.0 h)	resolved
Gorgias	[Scheduled] Necessary database maintenance (europe-west3)	Maintenance	22:15	22:26 (11 min)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: PandaDoc, Bandwidth, Dialpad, Sentry, Wiz, Sinch, Firebolt, New Relic, Elastic Cloud, Twilio, GitHub Copilot, GitHub.

Cite this

44 vendor-reported incidents started on 2021-09-28 (UTC) across 29 vendors, 9 labelled major or critical by the vendor.

Title: Outages on September 28, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-09-28 00:00 UTC
URL: https://rewindex.com/outages/2021-09-28

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