Outages by daySeptember 20, 2021

Outages on September 20, 2021

UTC day 2021-09-20 (Sep 20, 2021, 00:00 to Sep 20, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

37incidents started

7labelled major or critical

28vendors with a new incident

6still open from earlier days

By vendor label: Critical 1 · Major 6 · Minor 19 · No impact listed 11 · 7 maintenance

Incidents started this day 37

Vendor	Incident	Impact	Started	Resolved	Status
Linode (Akamai)	Connectivity Issue - Dallas	Critical	16:31	17:51 (1.3 h)	resolved
Asana	Major Outage EUDC	Major	08:51	09:47 (56 min)	resolved
Jira	Unable to load Boards and Backlog	Major	09:17	11:40 (2.4 h)	resolved
Trello	Trello is slow or unavailable	Major	13:14	17:12 (4.0 h)	resolved
Bandwidth	Off-Net Porting Completion Delays	Major	16:28	17:19 (51 min)	resolved
Courier	Segment Event Ingest Outage	Major	17:15	17:32 (17 min)	resolved
Smartsheet	Redirecting Help Center	Major	18:34	21:10 (2.6 h)	resolved
Optimizely	Visitor Intelligence incident - EMEA Region	Minor	08:27	12:11 (3.7 h)	resolved
Help Scout	Email Delays	Minor	11:10	11:37 (27 min)	resolved
GitHub Copilot	Incident with GitHub Packages	Minor	12:29	14:02 (1.6 h)	resolved
GitHub	Incident with GitHub Packages	Minor	12:29	14:02 (1.6 h)	resolved
npm	Newly published packages not appearing in search	Minor	12:41	13:08 (27 min)	resolved
JFrog	Degraded performance in Azure EUW region impacting Artifactory service	Minor	13:19	17:01 (3.7 h)	resolved
MessageBird (Bird)	Disruption receiving Whatsapp Inbound media messages	Minor	14:03	16:39 (2.6 h)	resolved
Sinch	DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-33214	Minor	16:10	18:10 (2.0 h)	resolved
Help Scout	Slow Page Loads	Minor	16:11	19:30 (3.3 h)	resolved
Smartsheet	Intermittent Errors when loading and saving sheets	Minor	16:14	19:07 (2.9 h)	resolved
Squarespace	Intermittent delays with accessing Scheduling	Minor	16:39	19:08 (2.5 h)	resolved
Smartsheet	Connector Icons Unavailable	Minor	17:10	20:06 (2.9 h)	resolved
MongoDB Atlas	MongoDB Atlas: Alerts delayed	Minor	18:11	19:50 (1.6 h)	resolved
ActiveCampaign	Elevated API Error Rate	Minor	18:55	21:09 (2.2 h)	resolved
Harness	Some Harness delegates are restarting unexpectedly	Minor	19:30	23:07 (3.6 h)	resolved
GitHub Copilot	Incident with Webhooks	Minor	21:06	21:27 (21 min)	resolved
GitHub	Incident with Webhooks	Minor	21:06	21:27 (21 min)	resolved
Plivo	Call failures on inbound voice towards Croatia phone numbers	Minor	21:13	Sep 21, 2021, 06:14 (9.0 h)	resolved
Figma	Service disruption	Minor	22:07	22:19 (12 min)	resolved
Sinch	DI SMS 365 \| Operator Services \| Potential delay in delivery of MO, MT and DLR Traffic \| TT# MNOC-33184	No impact listed	03:20	03:55 (35 min)	resolved
Twilio	SMS Delivery Delays to Brazil Claro Network	No impact listed	04:30	04:30 (0 min)	resolved
Sinch	DI SMS 365 \| Operator Services \| Potential delay in delivery of MO, MT and DLR Traffic \| TT# MNOC-33191	No impact listed	08:32	09:00 (28 min)	resolved
Monday.com	EU data server connectivity issues.	No impact listed	09:52	09:52 (0 min)	resolved
Plivo	Failure in sending transaction email notifications	No impact listed	12:30	12:30 (0 min)	resolved
Segment	Possible delay in warehouse syncs	No impact listed	15:00	15:00 (0 min)	resolved
Buildkite	Elevated error rates	No impact listed	16:07	16:50 (43 min)	resolved
LaunchDarkly	API documentation site was unavailable	No impact listed	16:19	16:19 (0 min)	resolved
Twilio	Incoming Voice Calls and Incoming Messages May Have Been Routed to Old Webhooks	No impact listed	16:45	16:45 (0 min)	resolved
Pipedream	pipedream.com not rendering	No impact listed	17:54	18:10 (16 min)	resolved
Vanta	Missing records of background checks	No impact listed	19:58	Sep 22, 2021, 00:35 (29 h)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
InfluxData (InfluxDB Cloud)	Slow queries in US-west-2	Major	Sep 17, 2021, 13:32	Sep 21, 2021, 17:16 (4 d)	resolved
Scaleway	[Webhosting] Outbound emailing issues	Minor	Sep 16, 2021, 14:57	Sep 27, 2021, 11:04 (11 d)	resolved
Klaviyo	Delay in Analytics Processing for 12.5% of Metrics	Minor	Sep 16, 2021, 15:51	Sep 21, 2021, 21:31 (5 d)	resolved
Sinch	PSTN Performance Degradation - Brazil	Minor	Sep 17, 2021, 04:42	Sep 22, 2021, 00:06 (5 d)	resolved
QuickBooks Online	Delayed direct deposits	Minor	Sep 17, 2021, 23:53	21:58 (3 d)	resolved
Elastic Cloud	Issues creating Azure Private Link connections for ESS Azure regions	No impact listed	Sep 16, 2021, 17:16	Oct 5, 2021, 11:39 (19 d)	resolved

Maintenance 7

Vendor	Incident	Impact	Started	Resolved	Status
Wiz	[Scheduled] Database upgrade (EU)	Maintenance	07:02	08:05 (1.1 h)	resolved
Twilio	[Scheduled] Finland SMS Carrier Maintenance - Telia (Sonera Finland Oyj)	Maintenance	19:31	Sep 21, 2021, 03:00 (7.5 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon	Maintenance	20:02	Sep 21, 2021, 00:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Telia Finland	Maintenance	20:30	Sep 21, 2021, 04:00 (7.5 h)	resolved
Wise	[Scheduled] Scheduled System Maintenance	Maintenance	21:00	21:30 (30 min)	resolved
Twilio	[Scheduled] UK SMS Carrier Maintenance - O2 UK	Maintenance	21:32	Sep 21, 2021, 06:01 (8.5 h)	resolved
CockroachDB	[Scheduled] CockroachCloud Console Maintenance	Maintenance	23:21	23:35 (14 min)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Linode (Akamai), Asana, Jira, Trello, Bandwidth, Courier, Smartsheet, Optimizely, Help Scout, GitHub Copilot, GitHub, npm.

Cite this

37 vendor-reported incidents started on 2021-09-20 (UTC) across 28 vendors, 7 labelled major or critical by the vendor.

Title: Outages on September 20, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-09-20 00:00 UTC
URL: https://rewindex.com/outages/2021-09-20

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