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CompaniesSmartsheetMonthly reportsSeptember 2021

Smartsheet in September 2021: incidents, uptime and changes

12incidents posted
4labelled major or critical
98.18%free of major/critical
97.40%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 13 h 5 min, incident time 18 h 43 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 4 · Minor 3 · No impact listed 5

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Unable to Load ReportsMajor3.0 hresolved09-02
Reports Intermittently LoadingMajor2.7 hresolved09-13
Redirecting Help CenterMajor2.6 hresolved09-20
Some sheets are read-only and unable to provision some projects in Smartsheet Control CenterMajor4.8 hresolved09-27

Other incidents 8

IncidentImpactStartedDurationStatusDay
Bridge by Smartsheet Unable to Process WebhooksNo impact listed3.8 hresolved09-01
Application LatencyNo impact listed2.1 hresolved09-07
Smartsheet was Unavailable for Some Users for a Short Period of TimeNo impact listed2.0 hresolved09-07
The Smartsheet Pivot Application was Unavailable for Some Users for a Short Period of TimeNo impact listed2.0 hresolved09-08
Intermittent Errors when loading and saving sheetsMinor2.9 hresolved09-20
Connector Icons UnavailableMinor2.9 hresolved09-20
Unable to access Admin CenterMinor3.3 hresolved09-21
Smartsheet Service UnavailableNo impact listed3.1 hresolved09-29

Cite this

Smartsheet posted 12 status incidents in September 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Smartsheet in September 2021
Vendor
Smartsheet
Date
URL
https://rewindex.com/company/smartsheet/2021/09

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