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CompaniesSmartsheetMonthly reportsOctober 2021

Smartsheet in October 2021: incidents, uptime and changes

11incidents posted
5labelled major or critical
97.68%free of major/critical
93.56%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 17 h 15 min, incident time 47 h 53 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 3 · Minor 6

Major and critical incidents 5

IncidentImpactStartedDurationStatusDay
Some Automated Workflows Inaccessible in SmartsheetCritical6.3 hresolved10-07
App generated emails delayed.Critical3.0 hresolved10-28
Admin Center InaccessibleMajor2.3 hresolved10-14
Dashboards inaccessibleMajor2.7 hresolved10-14
Smartsheet UnavailableMajor2.9 hresolved10-26

Other incidents 6

IncidentImpactStartedDurationStatusDay
Messaging App NotificationsMinor6.4 hresolved10-01
https://app.smartsheet.com/b/home is available. We are investigating www.smartsheet.com being unavailableMinor2.1 hresolved10-04
Delays to Smartsheet SearchMinor9.0 hresolved10-04
Delays to Smartsheet SearchMinor3.2 hresolved10-07
Delay in updating cell links in sheetsMinor10 hresolved10-20
Delay in updating cell links in sheetsMinor2.8 hresolved10-21

Cite this

Smartsheet posted 11 status incidents in October 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.

Title
Smartsheet in October 2021
Vendor
Smartsheet
Date
URL
https://rewindex.com/company/smartsheet/2021/10

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