Outages by dayOctober 4, 2021

Outages on October 4, 2021

UTC day 2021-10-04 (Oct 4, 2021, 00:00 to Oct 4, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

50incidents started

11labelled major or critical

30vendors with a new incident

14still open from earlier days

By vendor label: Critical 3 · Major 8 · Minor 28 · No impact listed 11 · 10 maintenance

Incidents started this day 50

Vendor	Incident	Impact	Started	Resolved	Status
Maven Central	search.maven.org is down	Critical	10:46	11:05 (19 min)	resolved
Monday.com	Issues updating new and existing items across accounts and devices	Critical	15:16	15:37 (21 min)	resolved
Twilio	WhatsApp & Facebook Messenger Outage	Critical	16:01	Oct 5, 2021, 01:34 (9.6 h)	resolved
Red Hat (incl. Quay.io)	Multi-Sites Outage	Major	00:29	00:52 (23 min)	resolved
Elastic Cloud	Azure Private Link connection issues	Major	12:52	Oct 5, 2021, 11:37 (23 h)	resolved
Grammarly	Some Grammarly emails may not be delivered	Major	15:20	21:53 (6.5 h)	resolved
Gorgias	Facebook integrations experiencing issues due to Facebook downtime	Major	15:54	Oct 5, 2021, 02:17 (10 h)	resolved
MessageBird (Bird)	Issues with WhatsApp, Facebook Messenger and Instagram channels	Major	15:58	Oct 5, 2021, 00:28 (8.5 h)	resolved
Aircall	Call Connectivity issues	Major	16:18	20:11 (3.9 h)	resolved
Sinch	Facebook Service Interruption - Affecting WhatsApp, Messenger and Instagram	Major	18:21	Oct 5, 2021, 00:43 (6.4 h)	resolved
Bandwidth	Off-Net Porting Delays	Major	19:48	Oct 7, 2021, 14:37 (3 d)	resolved
InfluxData (InfluxDB Cloud)	Degraded query performance: EU-Central-1	Minor	00:59	01:59 (1.0 h)	resolved
Sinch	Sinch support number - Incoming call issues	Minor	05:42	07:47 (2.1 h)	resolved
Twilio	SMS Delivery Delays to Phoenix Ukraine	Minor	05:58	Oct 6, 2021, 18:53 (3 d)	resolved
Akamai	Akamai Control Center Issues	Minor	07:32	18:36 (11 h)	resolved
Sentry	Delays in Errors and Transactions Processing	Minor	10:10	10:59 (49 min)	resolved
Twilio	Timeouts for A2P Campaign Registrations	Minor	13:44	Oct 5, 2021, 23:43 (34 h)	resolved
LogRocket	Data Processing Delays	Minor	14:10	Oct 5, 2021, 03:10 (13 h)	resolved
Smartsheet	https://app.smartsheet.com/b/home is available. We are investigating www.smartsheet.com being unavailable	Minor	14:13	16:17 (2.1 h)	resolved
Sinch	US3 Site Degradation	Minor	14:34	18:00 (3.4 h)	resolved
BigCommerce	Issue publishing via Page Builder	Minor	15:50	16:05 (15 min)	resolved
Twilio	SMS Delivery Delays and Failures to Airtel Nigeria	Minor	15:51	19:29 (3.6 h)	resolved
Bandwidth	Bandwidth International Network Incident	Minor	16:15	Oct 6, 2021, 17:27 (2 d)	resolved
Wix	Resolved: Facebook, Instagram, and WhatsApp Apps Are Down	Minor	16:19	Oct 5, 2021, 06:15 (14 h)	resolved
v0	Delayed Build and Realtime Request Logs	Minor	16:46	18:21 (1.6 h)	resolved
Vercel	Delayed Build and Realtime Request Logs	Minor	16:46	18:21 (1.6 h)	resolved
Render	Elevated rate of cron job failures	Minor	16:55	17:40 (45 min)	resolved
Smartsheet	Delays to Smartsheet Search	Minor	17:02	Oct 5, 2021, 02:00 (9.0 h)	resolved
Twilio	SMS Delivery Delays to AT&T Mexico	Minor	17:11	Oct 5, 2021, 05:45 (13 h)	resolved
Twilio	SMS Delivery Delays to Proximus Mobility US	Minor	17:14	22:33 (5.3 h)	resolved
Honeycomb	Ingest Errors and Delays	Minor	17:16	20:04 (2.8 h)	resolved
Twilio	SMS Delivery Failures to Yemen MTN	Minor	17:19	23:01 (5.7 h)	resolved
HubSpot	HubSpot tools that depend on Facebook are unavailable for all customers.	Minor	17:45	Oct 5, 2021, 14:19 (21 h)	resolved
Twilio	Increased SMS Filtering to AT&T	Minor	17:48	Oct 8, 2021, 18:06 (4 d)	resolved
Plivo	Call failures on inbound voice towards Puerto Rico phone numbers.	Minor	18:31	Oct 6, 2021, 17:28 (47 h)	resolved
Twilio	SMS Delivery Delays to Claro Chile	Minor	18:32	Oct 5, 2021, 02:00 (7.5 h)	resolved
Twilio	SMS Delivery Delays to US - Sprint & T-Mobile	Minor	20:04	23:57 (3.9 h)	resolved
Sinch	DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-33600	Minor	20:16	21:29 (1.2 h)	resolved
Twilio	Intermittent SMS Delivery Delays to Peru Nextel	Minor	22:15	Oct 5, 2021, 01:55 (3.7 h)	resolved
Twilio	Loss of Data Connectivity over Super SIM	No impact listed	13:38	13:38 (0 min)	resolved
Canva	Unable to publish and schedule designs to Facebook and Instagram	No impact listed	16:36	Oct 5, 2021, 04:02 (11 h)	resolved
Sentry	Delays in Errors and Transactions Processing	No impact listed	16:45	17:27 (42 min)	resolved
Discord	Elevated usage	No impact listed	16:58	22:13 (5.3 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - LATA - 446 - Macon, GA	No impact listed	17:41	20:27 (2.8 h)	resolved
Segment	Permission issues in the Segment App	No impact listed	18:30	18:30 (0 min)	resolved
Lightstep (ServiceNow Cloud Observability)	Increased error rate ingesting data into Lightstep	No impact listed	19:37	20:06 (29 min)	resolved
Sentry	Transactions ingestion and transactions alerts delayed	No impact listed	20:37	23:22 (2.8 h)	resolved
Iterable	Iterable UI Degradation	No impact listed	21:57	21:57 (0 min)	resolved
Greenhouse	Errors using some email templates	No impact listed	22:50	Oct 5, 2021, 00:33 (1.7 h)	resolved
Twilio	SMS Delivery Delays to Panama	No impact listed	22:51	22:51 (0 min)	resolved

Still open from earlier days 14

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	developers.redhat.com - Downloads	Critical	Oct 3, 2021, 00:51	01:10 (24 h)	resolved
Elastic Cloud	Azure Marketplace Signup Issues	Major	Sep 29, 2021, 19:18	Oct 13, 2021, 02:08 (13 d)	resolved
Bandwidth	911, Inbound & Outbound Voice, V2 Voice, Portal and API, Messaging Incident	Minor	Sep 29, 2021, 17:01	Oct 6, 2021, 17:27 (7 d)	resolved
Plivo	Call failures on inbound voice towards the US and Canada phone numbers	Minor	Sep 29, 2021, 17:10	Oct 6, 2021, 17:29 (7 d)	resolved
Klaviyo	Delays in Analytics Processing	Minor	Sep 30, 2021, 21:22	Oct 8, 2021, 17:31 (8 d)	resolved
QuickBooks Online	Error: "QuickBooks Lost Connection to company file" when opening a shared file in QuickBooks Mac 2019	Minor	Oct 1, 2021, 14:59	14:37 (3 d)	resolved
Scaleway	[Billing] Telemetries issue	Minor	Oct 1, 2021, 17:14	Oct 10, 2021, 09:10 (9 d)	resolved
Scaleway	[Hosting] Platform 18 PHP issue	Minor	Oct 2, 2021, 12:29	Oct 7, 2021, 09:27 (5 d)	resolved
Twilio	SMS Delivery Delays to Telesom Network in Somalia	Minor	Oct 3, 2021, 11:17	Oct 5, 2021, 10:20 (47 h)	resolved
Scaleway	[DBaaS] RDB tasks problem	Minor	Oct 3, 2021, 13:25	12:56 (24 h)	resolved
RevenueCat	Charts v1 Data Delayed	Minor	Oct 3, 2021, 17:14	22:22 (29 h)	resolved
Aircall	Call Connectivity issues	Minor	Oct 3, 2021, 23:56	00:43 (47 min)	resolved
Aptible	New OS Releases Require Docker Upgrade	No impact listed	Sep 27, 2021, 15:00	Oct 21, 2021, 22:55 (24 d)	resolved
Aptible	Managed HTTPS certificates may be untrusted by older clients	No impact listed	Sep 30, 2021, 16:17	Oct 5, 2021, 18:40 (5 d)	resolved

Maintenance 10

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	[Scheduled] DI SMS 365 \| Enterprise Messaging \| SDI EU to Sinch US Short Code Migration - Sprint & T-Mobile Short Codes	Maintenance	00:00	Oct 21, 2021, 23:59 (18 d)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound SMS towards France phone numbers	Maintenance	01:00	04:00 (3.0 h)	resolved
Sinch	[Scheduled] External Maintenance - T-mobile -US	Maintenance	05:00	11:00 (6.0 h)	resolved
Twilio	[Scheduled] France SMS Carrier Maintenance - Bouygues Telecom	Maintenance	05:01	07:00 (2.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Enterprise Messaging \| Application Maintenance \| PCR Number #9292	Maintenance	06:00	08:00 (2.0 h)	resolved
Webflow	[Scheduled] Upgrading underlying infrastructure	Maintenance	14:00	22:00 (8.0 h)	resolved
DNSimple	[Scheduled] Website and API Maintenance	Maintenance	17:00	19:16 (2.3 h)	resolved
Dropbox Sign	[Scheduled] HelloSign Product Update	Maintenance	20:00	23:00 (3.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon	Maintenance	20:01	Oct 5, 2021, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd)	Maintenance	23:30	Oct 5, 2021, 02:30 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Maven Central, Monday.com, Twilio, Red Hat (incl. Quay.io), Elastic Cloud, Grammarly, Gorgias, MessageBird (Bird), Aircall, Sinch, Bandwidth, InfluxData (InfluxDB Cloud).

Cite this

50 vendor-reported incidents started on 2021-10-04 (UTC) across 30 vendors, 11 labelled major or critical by the vendor.

Title: Outages on October 4, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-10-04 00:00 UTC
URL: https://rewindex.com/outages/2021-10-04

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