CompaniesQuickBooks OnlineIncidents
QuickBooks Online: Error: "QuickBooks Lost Connection to company file" when opening a shared file in QuickBooks Mac 2019
Timeline of updates
- resolved
QuickBooks for Mac 2019 R12 has been released to resolve this issue. To install this update: 1. Open QuickBooks (If you have auto update enabled you should be prompted and can just skip to step 3) 2. Go to QuickBooks > Check for QuickBooks Updates 3. Follow the on screen instructions We apologize for any inconvenience this has caused, and appreciate your patience while we worked on resolving this issue.
From QuickBooks Online’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.quickbooks.intuit.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2021-10-01 14:59 UTC, resolved after 3 d, 1 update(s).
- Title
- Error: "QuickBooks Lost Connection to company file" when opening a shared file in QuickBooks Mac 2019
- Vendor
- QuickBooks Online
- Date
- URL
- https://rewindex.com/company/quickbooks-online/incidents/vd8ng42ltz5j
QuickBooks Online profileRecent QuickBooks Online incidentsAll outages on October 1, 2021QuickBooks Online in October 2021MarkdownJSON