# QuickBooks Online: Error: "QuickBooks Lost Connection to company file" when opening a shared file in QuickBooks Mac 2019

> QuickBooks Online status incident “Error: "QuickBooks Lost Connection to company file" when opening a shared file in QuickBooks Mac 2019” on 2021-10-01: impact minor (vendor’s label), 3 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/vd8ng42ltz5j
Last updated: 2021-10-04T14:37:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-10-01 14:59 UTC · Resolved: 2021-10-04 14:37 UTC · Duration: 3 d
- Updates: 1
- [Vendor status page: https://status.quickbooks.intuit.com/incidents/vd8ng42ltz5j](https://status.quickbooks.intuit.com/incidents/vd8ng42ltz5j)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **resolved** 2021-10-04 14:37 UTC: QuickBooks for Mac 2019 R12 has been released to resolve this issue. To install this update: 1. Open QuickBooks (If you have auto update enabled you should be prompted and can just skip to step 3) 2. Go to QuickBooks \> Check for QuickBooks Updates 3. Follow the on screen instructions We apologize for any inconvenience this has caused, and appreciate your patience while we worked on resolving this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by QuickBooks Online, started 2021-10-01 14:59 UTC, resolved after 3 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/vd8ng42ltz5j
- Citation: QuickBooks Online, “Error: "QuickBooks Lost Connection to company file" when opening a shared file in QuickBooks Mac 2019” (2021-10-01 14:59 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/vd8ng42ltz5j (CC BY 4.0).
- Markdown link: `[QuickBooks Online: Error: "QuickBooks Lost Connection to company file" when opening a shared file in QuickBooks Mac 2019 (2021-10-01)](https://rewindex.com/company/quickbooks-online/incidents/vd8ng42ltz5j)`


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Canonical: https://rewindex.com/company/quickbooks-online/incidents/vd8ng42ltz5j · Markdown: https://rewindex.com/company/quickbooks-online/incidents/vd8ng42ltz5j.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/vd8ng42ltz5j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:53:15.642Z