Outages by dayOctober 5, 2021

Outages on October 5, 2021

UTC day 2021-10-05 (Oct 5, 2021, 00:00 to Oct 5, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

40incidents started

5labelled major or critical

23vendors with a new incident

28still open from earlier days

By vendor label: Critical 1 · Major 4 · Minor 29 · No impact listed 6 · 13 maintenance

Incidents started this day 40

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	Download Manager Outage	Critical	22:54	Oct 6, 2021, 03:56 (5.0 h)	resolved
Linode (Akamai)	IPv4 Connectivity Issue - Sydney	Major	02:35	05:04 (2.5 h)	resolved
Mixpanel	Issues Exporting Raw Data	Major	12:59	19:46 (6.8 h)	resolved
LogRocket	Data processing delays	Major	15:27	Oct 6, 2021, 18:59 (28 h)	resolved
Elastic Cloud	Subset of customers with recent deployments receiving errors during plan changes	Major	19:24	Oct 6, 2021, 01:41 (6.3 h)	resolved
Xero	Xero Projects users are currently unable to see the changes they made to their Projects	Minor	00:10	03:42 (3.5 h)	resolved
Twilio	CNAM Registrations Failing	Minor	00:16	Oct 7, 2021, 18:55 (3 d)	resolved
Twilio	MMS Delivery Delay To T-Mobile And Metro PCS Networks In US	Minor	00:42	09:16 (8.6 h)	resolved
Twilio	Inbound Voice Call Quality Issues to Colombia and Costa Rica	Minor	00:47	Oct 8, 2021, 20:05 (4 d)	resolved
Twilio	SMS Delivery Delay To Jio Network In India	Minor	02:47	09:49 (7.0 h)	resolved
Twilio	On Call Engineers are Investigating on TaskRouter.ConferenceStateEvents failures	Minor	06:36	07:22 (46 min)	resolved
Scaleway	[DC5] Private switch issue in DC5 Room 1 Rack A50	Minor	07:42	07:48 (6 min)	resolved
Monday.com	Local connectivity Issues across accounts and devices	Minor	08:15	10:39 (2.4 h)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards one of our partners in United States	Minor	09:51	12:16 (2.4 h)	resolved
Xero	Some users are experiencing issues with the Navigation Bar in Xero.	Minor	10:00	11:39 (1.6 h)	resolved
Asana	Issue with webhooks	Minor	10:58	18:21 (7.4 h)	resolved
Bandwidth	Automatic Account Refill Incident	Minor	12:04	12:52 (48 min)	resolved
Plivo	Delivery delay on outbound regular SMS towards the US and Canada phone numbers	Minor	12:25	12:55 (30 min)	resolved
GitHub Copilot	Incident with GitHub Actions, Git Operations, and GitHub Packages	Minor	13:45	16:30 (2.8 h)	resolved
GitHub	Incident with GitHub Actions, Git Operations, and GitHub Packages	Minor	13:45	16:30 (2.8 h)	resolved
Lightstep (ServiceNow Cloud Observability)	intermittent statistics lag	Minor	14:53	19:50 (5.0 h)	resolved
Twilio	SMS Delivery Delays to Mexico Movistar	Minor	15:33	19:00 (3.5 h)	resolved
PandaDoc	Issues with PDF download	Minor	16:13	17:29 (1.3 h)	resolved
Scaleway	[Registry] Service API in WAW1 is unavailable	Minor	16:59	Oct 7, 2021, 09:25 (40 h)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards Pocket Communications USA in United States	Minor	17:12	21:19 (4.1 h)	resolved
Discord	Embeds not unfurling	Minor	17:30	17:53 (23 min)	resolved
Vanta	Some users’ HR profiles unlinked	Minor	17:32	Oct 6, 2021, 18:14 (25 h)	resolved
Lever	Visual Insight stale data	Minor	17:47	Oct 18, 2021, 18:50 (13 d)	resolved
Twilio	SMS Delivery Failures to All Networks In Thailand	Minor	18:16	Oct 6, 2021, 04:55 (11 h)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MT and DLR towards AT&T Mexico	Minor	19:07	Oct 6, 2021, 04:19 (9.2 h)	resolved
InfluxData (InfluxDB Cloud)	Degraded query performance on AWS us-east-1	Minor	20:44	21:13 (29 min)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Potential delay in delivery of DLR Traffic \| TT#MNOC-33652	Minor	21:44	Oct 6, 2021, 00:02 (2.3 h)	resolved
Twilio	Calls to Bandwidth Owned Numbers are Failing	Minor	22:19	Oct 6, 2021, 21:18 (23 h)	resolved
Twilio	SMS Delivery Delays to Mexico AT&T	Minor	22:52	Oct 6, 2021, 03:57 (5.1 h)	resolved
Iterable	Unable to Save Workflows	No impact listed	01:31	01:31 (0 min)	resolved
Elastic Cloud	Unable to list deployment in Cloud console due to code release	No impact listed	07:00	07:00 (0 min)	resolved
Twilio	Delayed Usage Reporting for Super SIM	No impact listed	13:59	13:59 (0 min)	resolved
Harness	Delegate's Restarting	No impact listed	17:18	18:32 (1.2 h)	resolved
Twilio	SHAKEN / STIR Signing Failures	No impact listed	20:50	20:50 (0 min)	resolved
Twilio	Unable to Create or Connect to Programmable Video Rooms	No impact listed	20:50	20:50 (0 min)	resolved

Still open from earlier days 28

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	WhatsApp & Facebook Messenger Outage	Critical	Oct 4, 2021, 16:01	01:34 (9.6 h)	resolved
Elastic Cloud	Azure Marketplace Signup Issues	Major	Sep 29, 2021, 19:18	Oct 13, 2021, 02:08 (13 d)	resolved
Elastic Cloud	Azure Private Link connection issues	Major	Oct 4, 2021, 12:52	11:37 (23 h)	resolved
Gorgias	Facebook integrations experiencing issues due to Facebook downtime	Major	Oct 4, 2021, 15:54	02:17 (10 h)	resolved
MessageBird (Bird)	Issues with WhatsApp, Facebook Messenger and Instagram channels	Major	Oct 4, 2021, 15:58	00:28 (8.5 h)	resolved
Sinch	Facebook Service Interruption - Affecting WhatsApp, Messenger and Instagram	Major	Oct 4, 2021, 18:21	00:43 (6.4 h)	resolved
Bandwidth	Off-Net Porting Delays	Major	Oct 4, 2021, 19:48	Oct 7, 2021, 14:37 (3 d)	resolved
Bandwidth	911, Inbound & Outbound Voice, V2 Voice, Portal and API, Messaging Incident	Minor	Sep 29, 2021, 17:01	Oct 6, 2021, 17:27 (7 d)	resolved
Plivo	Call failures on inbound voice towards the US and Canada phone numbers	Minor	Sep 29, 2021, 17:10	Oct 6, 2021, 17:29 (7 d)	resolved
Klaviyo	Delays in Analytics Processing	Minor	Sep 30, 2021, 21:22	Oct 8, 2021, 17:31 (8 d)	resolved
Scaleway	[Billing] Telemetries issue	Minor	Oct 1, 2021, 17:14	Oct 10, 2021, 09:10 (9 d)	resolved
Scaleway	[Hosting] Platform 18 PHP issue	Minor	Oct 2, 2021, 12:29	Oct 7, 2021, 09:27 (5 d)	resolved
Twilio	SMS Delivery Delays to Telesom Network in Somalia	Minor	Oct 3, 2021, 11:17	10:20 (47 h)	resolved
Twilio	SMS Delivery Delays to Phoenix Ukraine	Minor	Oct 4, 2021, 05:58	Oct 6, 2021, 18:53 (3 d)	resolved
Twilio	Timeouts for A2P Campaign Registrations	Minor	Oct 4, 2021, 13:44	23:43 (34 h)	resolved
LogRocket	Data Processing Delays	Minor	Oct 4, 2021, 14:10	03:10 (13 h)	resolved
Bandwidth	Bandwidth International Network Incident	Minor	Oct 4, 2021, 16:15	Oct 6, 2021, 17:27 (2 d)	resolved
Wix	Resolved: Facebook, Instagram, and WhatsApp Apps Are Down	Minor	Oct 4, 2021, 16:19	06:15 (14 h)	resolved
Smartsheet	Delays to Smartsheet Search	Minor	Oct 4, 2021, 17:02	02:00 (9.0 h)	resolved
Twilio	SMS Delivery Delays to AT&T Mexico	Minor	Oct 4, 2021, 17:11	05:45 (13 h)	resolved
HubSpot	HubSpot tools that depend on Facebook are unavailable for all customers.	Minor	Oct 4, 2021, 17:45	14:19 (21 h)	resolved
Twilio	Increased SMS Filtering to AT&T	Minor	Oct 4, 2021, 17:48	Oct 8, 2021, 18:06 (4 d)	resolved
Plivo	Call failures on inbound voice towards Puerto Rico phone numbers.	Minor	Oct 4, 2021, 18:31	Oct 6, 2021, 17:28 (47 h)	resolved
Twilio	SMS Delivery Delays to Claro Chile	Minor	Oct 4, 2021, 18:32	02:00 (7.5 h)	resolved
Twilio	Intermittent SMS Delivery Delays to Peru Nextel	Minor	Oct 4, 2021, 22:15	01:55 (3.7 h)	resolved
Aptible	Managed HTTPS certificates may be untrusted by older clients	No impact listed	Sep 30, 2021, 16:17	18:40 (5 d)	resolved
Canva	Unable to publish and schedule designs to Facebook and Instagram	No impact listed	Oct 4, 2021, 16:36	04:02 (11 h)	resolved
Greenhouse	Errors using some email templates	No impact listed	Oct 4, 2021, 22:50	00:33 (1.7 h)	resolved

Maintenance 13

Vendor	Incident	Impact	Started	Resolved	Status
Dropbox	[Scheduled] Scheduled maintenance	Maintenance	00:00	00:30 (30 min)	resolved
Sinch	[Scheduled] DI SMS 365 \| Enterprise Messaging \| 3rd party Network Maintenance \| Ref Number# 2456	Maintenance	04:01	08:30 (4.5 h)	resolved
Twilio	[Scheduled] US SMS/MMS Carrier Partner Maintenance	Maintenance	04:01	11:00 (7.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Partner Maintenance - Small US Regional Carriers	Maintenance	04:01	08:50 (4.8 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Enterprise Messaging \| 3rd party Maintenance \| Planned maintenance towards AT&T in Mexico	Maintenance	05:00	11:00 (6.0 h)	resolved
Twilio	[Scheduled] Mexico SMS Carrier Maintenance - AT&T Mexico	Maintenance	05:00	11:00 (6.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	06:03	12:01 (6.0 h)	resolved
Sinch	[Scheduled] Sinch Maintenance - Updated SSL Certificate Installation	Maintenance	09:00	11:00 (2.0 h)	resolved
Twilio	[Scheduled] Malaysia SMS Carrier Maintenance - Celcom Axiata Bhd	Maintenance	16:00	23:06 (7.1 h)	resolved
Dropbox Sign	[Scheduled] HelloWorks Product Update	Maintenance	17:01	19:00 (2.0 h)	resolved
Linode (Akamai)	[Scheduled] Emergency Network Maintenance - EU-Central (Frankfurt)	Maintenance	18:56	20:00 (1.1 h)	resolved
Twilio	[Scheduled] UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd)	Maintenance	21:00	Oct 6, 2021, 06:01 (9.0 h)	resolved
Twilio	[Scheduled] UK SMS Carrier Maintenance - T-Mobile	Maintenance	21:00	Oct 6, 2021, 05:01 (8.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Red Hat (incl. Quay.io), Linode (Akamai), Mixpanel, LogRocket, Elastic Cloud, Xero, Twilio, Scaleway, Monday.com, Sinch, Asana, Bandwidth.

Cite this

40 vendor-reported incidents started on 2021-10-05 (UTC) across 23 vendors, 5 labelled major or critical by the vendor.

Title: Outages on October 5, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-10-05 00:00 UTC
URL: https://rewindex.com/outages/2021-10-05

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