LogRocket: Data processing delays

Impact: majorStatus: resolvedStarted 2021-10-05 15:27 UTCResolved 2021-10-06 18:59 UTC (28 h)5 updatesSource: stspg.io

Summary

LogRocket reported major data processing delays affecting Alerts, Issues, and Metrics from 2021-10-05 15:27 UTC to 2021-10-06 18:59 UTC, lasting 27 h 32 min. LogRocket worked with an upstream provider, implemented a fix, and confirmed resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: MetricsAlertsIssues

Timeline of updates

identified2021-10-05 15:27 UTC
We have identified an issue that is causing delays in our data processing. We will update here when the backlog is cleared.
investigating2021-10-06 13:48 UTC
The previously identified issue was resolved but has not fully recovered our data processing systems. We have been in contact and continue to work with our upstream provider on this issue.
investigating2021-10-06 13:48 UTC
We are continuing to investigate this issue.
monitoring2021-10-06 17:33 UTC
A fix has been implemented and we are monitoring the results.
resolved2021-10-06 18:59 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Data processing delays 2021-10-05 15:27 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). LogRocket profile · Recent LogRocket incidents · Markdown · JSON