# LogRocket: Data processing delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-10-05 15:27 UTC · Resolved: 2021-10-06 18:59 UTC · Duration: 28 h
- Updates: 5 · Affected components: Metrics, Alerts, Issues
- [Vendor status page: https://stspg.io/2bwy6hd7jtyg](https://stspg.io/2bwy6hd7jtyg)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)

## Summary

LogRocket reported major data processing delays affecting Alerts, Issues, and Metrics from 2021-10-05 15:27 UTC to 2021-10-06 18:59 UTC, lasting 27 h 32 min. LogRocket worked with an upstream provider, implemented a fix, and confirmed resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2021-10-05 15:27 UTC: We have identified an issue that is causing delays in our data processing. We will update here when the backlog is cleared.
- **investigating** 2021-10-06 13:48 UTC: The previously identified issue was resolved but has not fully recovered our data processing systems. We have been in contact and continue to work with our upstream provider on this issue.
- **investigating** 2021-10-06 13:48 UTC: We are continuing to investigate this issue.
- **monitoring** 2021-10-06 17:33 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2021-10-06 18:59 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-10-05 15:27 UTC: [Major incident: Data processing delays](https://rewindex.com/change/i7ac83d99aa8371.md)


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Canonical: https://rewindex.com/company/logrocket/incidents/ztv4ckcg4524 · Markdown: https://rewindex.com/company/logrocket/incidents/ztv4ckcg4524.md · JSON: https://rewindex.com/api/v1/companies/logrocket/incidents/ztv4ckcg4524 · Generated 2026-10-18T11:29:02.530Z