Outages by dayOctober 28, 2021

Outages on October 28, 2021

UTC day 2021-10-28 (Oct 28, 2021, 00:00 to Oct 28, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

41incidents started

15labelled major or critical

30vendors with a new incident

6still open from earlier days

By vendor label: Critical 4 · Major 11 · Minor 21 · No impact listed 5 · 24 maintenance

Incidents started this day 41

Vendor	Incident	Impact	Started	Resolved	Status
MessageBird (Bird)	Inbox is unavailable	Critical	13:51	14:58 (1.1 h)	resolved
Bandwidth	BWI Portal Downtime	Critical	15:35	18:16 (2.7 h)	resolved
SparkPost	Outbound message delivery is delayed/slow for SparkPost and SparkPost Enterprise customers (US hosted only)	Critical	16:56	Oct 29, 2021, 01:59 (9.1 h)	resolved
Smartsheet	App generated emails delayed.	Critical	18:31	21:33 (3.0 h)	resolved
Confluence	Confluence pages that include excerpt include macro shows loading error	Major	07:47	10:56 (3.1 h)	resolved
MessageBird (Bird)	Conversations API small subset of traffic having retrieving and sending messages failures	Major	14:16	17:30 (3.2 h)	resolved
Snowflake	AZURE - West Europe (Netherlands): MI-20211028	Major	15:17	18:00 (2.7 h)	resolved
Dropbox	Dropbox may be unavailable for some users	Major	15:18	17:22 (2.1 h)	resolved
HubSpot	Sidebars on contact records were unavailable for some customers between 10:45 AM and 11:15 AM ET	Major	15:41	15:41 (0 min)	resolved
Substack	Partial site outage	Major	17:35	18:32 (57 min)	resolved
Mezmo	Emails Are Not Being Sent	Major	18:13	23:22 (5.2 h)	postmortem
SurveyMonkey	Outbound emails not being delivered	Major	18:51	Oct 29, 2021, 00:25 (5.6 h)	resolved
LaunchDarkly	Application returning 503s	Major	20:52	20:52 (0 min)	resolved
Retool	Elevated query latency	Major	21:57	23:24 (1.4 h)	resolved
Xero	Issue affecting customers using the Find Your Bank search field in Xero.	Major	22:47	Oct 29, 2021, 02:09 (3.4 h)	resolved
Twilio	SMS Delivery Report Delays to US Verizon from A Subset of Short Codes	Minor	06:44	10:21 (3.6 h)	resolved
Scaleway	[DEDIBOX] DC3 Room 4-6 Rack B9 unstable	Minor	09:18	09:56 (38 min)	resolved
Twilio	Programmable Wireless SIMs May Experience Connectivity Issues With SK Telekom In South Korea	Minor	10:03	Oct 30, 2021, 22:48 (3 d)	resolved
Aircall	SMS: delays in conversations history updates	Minor	10:44	14:04 (3.3 h)	resolved
Scaleway	[Webhosting] PHP 5.6 configuration issue	Minor	10:49	Nov 12, 2021, 15:44 (15 d)	resolved
LaunchDarkly	Elevated error rates on code references, features workflows and OAuth routes	Minor	14:52	16:28 (1.6 h)	resolved
Jupyter (Anaconda)	Infrastructure modification to AWS security group	Minor	15:00	15:00 (0 min)	resolved
Contentful	Errors on the Content Management API (CMA)	Minor	15:16	16:07 (51 min)	resolved
Bunny.net	Fetch API Intermittent Errors	Minor	15:53	16:10 (17 min)	resolved
Bitrise	Increased queue time on the Xcode 13.0 stack	Minor	17:34	19:10 (1.6 h)	resolved
Netlify	Delay in Builds	Minor	17:45	19:09 (1.4 h)	resolved
Braze	Email sending delays for Sparkpost customers	Minor	18:03	20:48 (2.8 h)	resolved
Confluence	Delayed Email Notifications	Minor	18:39	Oct 29, 2021, 02:30 (7.8 h)	resolved
Jira	Delayed Email Notifications	Minor	18:39	Oct 29, 2021, 02:30 (7.8 h)	resolved
Bitbucket	Delayed Email Notifications	Minor	18:39	Oct 29, 2021, 02:30 (7.8 h)	resolved
Iterable	Email sends delayed	Minor	18:45	23:55 (5.2 h)	resolved
Twilio	SMS Delivery Delays to Germany - Vodafone	Minor	19:13	Oct 29, 2021, 02:45 (7.5 h)	resolved
Sinch	DI SMS 365\| Enterprise Messaging \| Delay in delivery of DLR traffic \| TT# MNOC-34367	Minor	19:40	23:25 (3.8 h)	resolved
Sinch	Delivery issues - Vodafone Egypt and Vodafone Germany	Minor	19:51	Oct 29, 2021, 20:17 (24 h)	resolved
Twilio	SMS Delivery Delays to Tanzania Vodacom Network	Minor	20:46	23:15 (2.5 h)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards multiple Vodafone destinations	Minor	21:16	Oct 29, 2021, 00:20 (3.1 h)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards SaskTel in Canada	No impact listed	07:09	11:53 (4.7 h)	resolved
Canva	Users in Southeast Asia might experience issues viewing image thumbnails on the editor, downloading designs and accessing the Help Center Page.	No impact listed	11:41	13:09 (1.5 h)	resolved
Heap	Temporary Data Latency	No impact listed	16:43	Oct 29, 2021, 07:37 (15 h)	resolved
Trello	Delayed Email Notifications	No impact listed	18:39	Oct 29, 2021, 02:30 (7.8 h)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34364	No impact listed	19:15	23:43 (4.5 h)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[Webhosting] cPanel platform issue	Major	Oct 27, 2021, 07:49	Nov 2, 2021, 11:20 (6 d)	resolved
CircleCI	VMs failing to be created	Major	Oct 27, 2021, 17:50	01:16 (7.4 h)	resolved
Gorgias	Instagram comments not received in Gorgias for some Instagram accounts.	Minor	Oct 26, 2021, 15:57	Nov 11, 2021, 16:50 (16 d)	resolved
Lever	Stale data in Visual Insights	Minor	Oct 26, 2021, 17:42	Nov 8, 2021, 17:59 (13 d)	resolved
SparkPost	Outbound message delivery is delayed/slow to certain domains for some SparkPost and SparkPost Enterprise customers	Minor	Oct 27, 2021, 21:27	Oct 29, 2021, 02:02 (29 h)	resolved
Aircall	SMS Not Working As Intended	Minor	Oct 27, 2021, 22:01	08:46 (11 h)	resolved

Maintenance 24

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers	Maintenance	03:00	06:59 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll-Free Number Provider	Maintenance	03:00	07:00 (4.0 h)	resolved
Twilio	[Scheduled] US and Canada SMS and MMS Carrier Partner Maintenance	Maintenance	03:00	06:59 (4.0 h)	resolved
Twilio	[Scheduled] Mexico SMS Carrier Maintenance - Telcel Mexico	Maintenance	03:00	06:30 (3.5 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free SMS/MMS	Maintenance	03:01	07:00 (4.0 h)	resolved
Twilio	[Scheduled] Chile SMS Carrier Maintenance - Entel PCS	Maintenance	03:30	07:00 (3.5 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS towards US & Canada phone numbers	Maintenance	04:00	06:59 (3.0 h)	resolved
Sinch	[Scheduled] External Maintenance - (Sprint- US)	Maintenance	04:00	07:00 (3.0 h)	resolved
Twilio	[Scheduled] US Toll-Free SMS Carrier Partner Maintenance	Maintenance	04:00	06:59 (3.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	04:01	11:00 (7.0 h)	resolved
imgix	[Scheduled] Scheduled infrastructure upgrade	Maintenance	04:09	04:09 (0 min)	resolved
Sinch	DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards one of our partners in Mexico	Maintenance	04:32	06:16 (1.7 h)	resolved
Sinch	[Scheduled] Customer Portal routine maintenance	Maintenance	05:01	07:00 (2.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Enterprise Messaging \| SDI to Sinch NRJ Mobile France Migration	Maintenance	06:31	08:30 (2.0 h)	resolved
Scaleway	[Scheduled] [DC5] Scheduled maintenance Room 1 - Rack B7	Maintenance	07:00	07:15 (15 min)	resolved
MessageBird (Bird)	[Scheduled] Maintenance on smpp01.messagebird.com	Maintenance	08:00	08:14 (14 min)	resolved
Linode (Akamai)	[Scheduled] Scheduled Backups Maintenance - EU-West (London)	Maintenance	08:01	16:00 (8.0 h)	resolved
Sinch	[Scheduled] [Updated SSL Certificate Installation] xml001.us.mblox.com - US	Maintenance	09:01	11:00 (2.0 h)	resolved
Ashby	[Scheduled] Infrastructure Maintenance	Maintenance	09:01	09:13 (12 min)	resolved
Sinch	[Scheduled] Sinch Maintenance Notification on our AU and BR sites loadbalancers	Maintenance	15:01	16:00 (59 min)	resolved
Scaleway	[Scheduled] [DC2] Rack A14 - Public switch emergency maintenance	Maintenance	15:03	Oct 29, 2021, 08:30 (17 h)	resolved
Dropbox Sign	[Scheduled] HelloWorks Product Update	Maintenance	17:03	19:01 (2.0 h)	resolved
Twilio	[Scheduled] UK SMS Carrier Maintenance - Vodafone	Maintenance	21:00	Oct 29, 2021, 07:00 (10 h)	resolved
Linode (Akamai)	[Scheduled] Emergency Network Maintenance - EU-Central (Frankfurt)	Maintenance	22:00	23:30 (1.5 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: MessageBird (Bird), Bandwidth, SparkPost, Smartsheet, Confluence, Snowflake, Dropbox, HubSpot, Substack, Mezmo, SurveyMonkey, LaunchDarkly.

Cite this

41 vendor-reported incidents started on 2021-10-28 (UTC) across 30 vendors, 15 labelled major or critical by the vendor.

Title: Outages on October 28, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-10-28 00:00 UTC
URL: https://rewindex.com/outages/2021-10-28

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