# Smartsheet in September 2021: incidents, uptime and changes

> Smartsheet in September 2021: 12 incidents on its status page (4 major or critical), 98.18% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Smartsheet’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/smartsheet/2021/09
Last updated: 2021-10-01T00:00:00Z

- Incidents posted: 12 (major/critical: 4) · Maintenance: 0
- By vendor impact label: major 4, minor 3, none 5
- Uptime (vendor-reported): 98.18% free of major/critical incidents, 97.40% free of any incident; outage time 13 h 5 min, incident time 18 h 43 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2021](https://rewindex.com/company/smartsheet/2021/08.md) · Next: [October 2021](https://rewindex.com/company/smartsheet/2021/10.md) · [All months](https://rewindex.com/company/smartsheet/reports.md) · [Smartsheet](https://rewindex.com/company/smartsheet.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unable to Load Reports](https://rewindex.com/company/smartsheet/incidents/3l90dkss1rp2.md) | major | 2021-09-02 21:04 UTC | 2021-09-03 00:01 UTC | 3.0 h | resolved |
| [Reports Intermittently Loading](https://rewindex.com/company/smartsheet/incidents/rm6tkf5513wh.md) | major | 2021-09-13 16:05 UTC | 2021-09-13 18:47 UTC | 2.7 h | resolved |
| [Redirecting Help Center](https://rewindex.com/company/smartsheet/incidents/j6xhgdb65qbp.md) | major | 2021-09-20 18:34 UTC | 2021-09-20 21:10 UTC | 2.6 h | resolved |
| [Some sheets are read-only and unable to provision some projects in Smartsheet Control Center](https://rewindex.com/company/smartsheet/incidents/8750dw482r7m.md) | major | 2021-09-27 19:56 UTC | 2021-09-28 00:46 UTC | 4.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Bridge by Smartsheet Unable to Process Webhooks](https://rewindex.com/company/smartsheet/incidents/37tjvf28wzd5.md) | none | 2021-09-01 16:43 UTC | 2021-09-01 20:31 UTC | 3.8 h | resolved |
| [Unable to Load Reports](https://rewindex.com/company/smartsheet/incidents/3l90dkss1rp2.md) | major | 2021-09-02 21:04 UTC | 2021-09-03 00:01 UTC | 3.0 h | resolved |
| [Application Latency](https://rewindex.com/company/smartsheet/incidents/ym7f65xg876w.md) | none | 2021-09-07 13:26 UTC | 2021-09-07 15:30 UTC | 2.1 h | resolved |
| [Smartsheet was Unavailable for Some Users for a Short Period of Time](https://rewindex.com/company/smartsheet/incidents/60j14ng87dp3.md) | none | 2021-09-07 17:33 UTC | 2021-09-07 19:34 UTC | 2.0 h | resolved |
| [The Smartsheet Pivot Application was Unavailable for Some Users for a Short Period of Time](https://rewindex.com/company/smartsheet/incidents/34x19d1pwymj.md) | none | 2021-09-08 18:28 UTC | 2021-09-08 20:29 UTC | 2.0 h | resolved |
| [Reports Intermittently Loading](https://rewindex.com/company/smartsheet/incidents/rm6tkf5513wh.md) | major | 2021-09-13 16:05 UTC | 2021-09-13 18:47 UTC | 2.7 h | resolved |
| [Intermittent Errors when loading and saving sheets](https://rewindex.com/company/smartsheet/incidents/8shmdlrrm9ty.md) | minor | 2021-09-20 16:14 UTC | 2021-09-20 19:07 UTC | 2.9 h | resolved |
| [Connector Icons Unavailable](https://rewindex.com/company/smartsheet/incidents/v0b5ssz5m8nc.md) | minor | 2021-09-20 17:10 UTC | 2021-09-20 20:06 UTC | 2.9 h | resolved |
| [Redirecting Help Center](https://rewindex.com/company/smartsheet/incidents/j6xhgdb65qbp.md) | major | 2021-09-20 18:34 UTC | 2021-09-20 21:10 UTC | 2.6 h | resolved |
| [Unable to access Admin Center](https://rewindex.com/company/smartsheet/incidents/zwypkm79nm2v.md) | minor | 2021-09-21 19:42 UTC | 2021-09-21 23:00 UTC | 3.3 h | resolved |
| [Some sheets are read-only and unable to provision some projects in Smartsheet Control Center](https://rewindex.com/company/smartsheet/incidents/8750dw482r7m.md) | major | 2021-09-27 19:56 UTC | 2021-09-28 00:46 UTC | 4.8 h | resolved |
| [Smartsheet Service Unavailable](https://rewindex.com/company/smartsheet/incidents/07gl68qj9cp3.md) | none | 2021-09-29 18:30 UTC | 2021-09-29 21:37 UTC | 3.1 h | resolved |

## Cite this

Smartsheet posted 12 status incidents in September 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/smartsheet/2021/09
- Citation: Smartsheet, “Smartsheet in September 2021” (2021-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/2021/09 (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet in September 2021 (2021-09-01)](https://rewindex.com/company/smartsheet/2021/09)`


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Canonical: https://rewindex.com/company/smartsheet/2021/09 · Markdown: https://rewindex.com/company/smartsheet/2021/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:10:02.953Z