Outages by daySeptember 8, 2021

Outages on September 8, 2021

UTC day 2021-09-08 (Sep 8, 2021, 00:00 to Sep 8, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

29incidents started

5labelled major or critical

17vendors with a new incident

11still open from earlier days

By vendor label: Critical 2 · Major 3 · Minor 15 · No impact listed 9 · 16 maintenance

Incidents started this day 29

Vendor	Incident	Impact	Started	Resolved	Status
Snowflake	AZURE - US West2 and AZURE - Canada Central (Toronto): MI-20210907	Critical	06:29	13:36 (7.1 h)	resolved
Hotjar	Data older than 24h unavailable for all features	Critical	10:25	Sep 9, 2021, 07:58 (22 h)	resolved
Elastic Cloud	Deployments in gcp-us-west1 region may experience license related errors	Major	08:26	13:24 (5.0 h)	resolved
Scaleway	[Webhosting] Platform #43 is unavailable	Major	15:34	Sep 9, 2021, 08:21 (17 h)	resolved
Sinch	Delivery Issue Indonesia - Smart	Major	15:56	Sep 9, 2021, 04:52 (13 h)	resolved
Twilio	Automated Alert: Minimal Customer Impact	Minor	02:02	02:10 (8 min)	resolved
Twilio	SMS delivery delay to T-Mobile and Sprint US through subset of Twilio shortcodes	Minor	02:20	03:29 (1.1 h)	resolved
Sinch	PSTN Performance Degradation - Mexico	Minor	02:38	04:30 (1.9 h)	resolved
Sinch	Delivery Issue - Digi Malaysia	Minor	05:46	07:32 (1.8 h)	resolved
MessageBird (Bird)	Problems receiving SMS for a subset of Dutch long number VMNs	Minor	07:23	11:55 (4.5 h)	resolved
Sinch	Delivery Issue - Telefonica Peru	Minor	07:28	Sep 9, 2021, 04:24 (21 h)	resolved
Bitbucket	Investigating Pipelines Error related to misconfiguration in your bitbucket-pipelines.yml file	Minor	08:06	08:45 (39 min)	resolved
Twilio	SMS Delivery Delays to Romania Vodafone network	Minor	09:22	16:30 (7.1 h)	resolved
Twilio	SMS Delivery Delays to Ethiopia MTN Network	Minor	15:18	Sep 9, 2021, 13:48 (23 h)	resolved
HubSpot	Conversations is currently delayed for all customers	Minor	15:45	15:57 (12 min)	resolved
Twilio	Automated Alert: Minimal Customer Impact	Minor	16:07	16:21 (14 min)	resolved
Dropbox	Some features are not working correctly on Paper	Minor	16:34	17:21 (47 min)	resolved
CircleCI	Test Insights Page is down	Minor	16:52	17:08 (16 min)	resolved
Stitch	Service Degradation	Minor	18:11	18:50 (39 min)	resolved
Sinch	Degraded Performance - Rogers Wireless & Bell Canada	Minor	20:13	20:55 (42 min)	resolved
Linode (Akamai)	DNS Propogation Delays	No impact listed	02:43	03:56 (1.2 h)	resolved
Twilio	SMS Delivery Delays Over a Subset of Short Codes to Multiple U.S. Networks	No impact listed	05:47	05:47 (0 min)	resolved
Twilio	Flex Billing API Wrongly Charged Some Customers During Flex Insights Provisioning	No impact listed	09:51	09:51 (0 min)	resolved
Sentry	Slow Event Ingestion	No impact listed	14:43	14:48 (5 min)	resolved
Sinch	DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-32915	No impact listed	15:21	17:54 (2.5 h)	resolved
Airtable	Incident 09/08/21	No impact listed	16:39	18:30 (1.9 h)	resolved
Smartsheet	The Smartsheet Pivot Application was Unavailable for Some Users for a Short Period of Time	No impact listed	18:28	20:29 (2.0 h)	resolved
Twilio	API Service Interruption for Programmable Voice Transcript	No impact listed	20:19	20:19 (0 min)	resolved
QuickBooks Online	Online Banking Error 400	No impact listed	22:19	22:49 (30 min)	resolved

Still open from earlier days 11

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[Webhosting] cPanel Platform 1001 instability	Major	Sep 1, 2021, 15:24	Sep 14, 2021, 14:25 (13 d)	resolved
Elastic Cloud	Deployments in azure-eastus2 region may experience license related errors	Major	Sep 7, 2021, 20:22	05:49 (9.4 h)	resolved
Confluence	Provisioning of new instances is failing	Major	Sep 7, 2021, 22:59	05:20 (6.3 h)	resolved
Jira	Provisioning of new instances is failing	Major	Sep 7, 2021, 22:59	05:20 (6.3 h)	resolved
Twilio	Intermittent Delays when Registering WhatsApp Phone Numbers	Major	Sep 7, 2021, 23:32	02:11 (2.6 h)	resolved
Confluent	We are currently experiencing CCloud login issues. We are actively investigating and we'll provide updates as we find out more.	Major	Sep 7, 2021, 23:52	00:47 (55 min)	resolved
Twilio	MMS Delivery Delays Over Subset of Short Codes to Multiple US Networks	Minor	Sep 2, 2021, 18:01	Sep 9, 2021, 22:57 (7 d)	resolved
Cloudinary	Delayed processing of assets sent to MetaDefender Anti-Malware Protection add-on	Minor	Sep 3, 2021, 16:37	11:04 (5 d)	resolved
RevenueCat	Degraded API Performance	Minor	Sep 3, 2021, 18:47	00:11 (4 d)	resolved
Scaleway	Scaleway documentation page not responding	Minor	Sep 7, 2021, 19:15	05:19 (10 h)	resolved
Twilio	Error with Programmable Messaging Logs when Filtering by Status in Console	Minor	Sep 7, 2021, 19:42	20:30 (25 h)	resolved

Maintenance 16

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	[Scheduled] DI SMS 365 (iSMS) \| Operator Services \| System Maintenance \| PCR Number # PSD-9217	Maintenance	02:00	05:27 (3.5 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound SMS towards US & Canada phone numbers	Maintenance	03:00	07:00 (4.0 h)	resolved
Retool	[Scheduled] Database maintenace	Maintenance	03:04	03:10 (6 min)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:02	10:00 (6.0 h)	resolved
Bandwidth	[Scheduled] DLS Maintenance - JFK Data Center	Maintenance	04:02	10:00 (6.0 h)	resolved
Bandwidth	[Scheduled] SMS Messaging Maintenance - LAX	Maintenance	04:02	05:00 (58 min)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:31	11:00 (6.5 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	06:00	12:00 (6.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on inbound calls towards the US and Canada phone numbers	Maintenance	07:00	11:00 (4.0 h)	resolved
Sinch	[Scheduled] Conversation API Routine Maintenance - EU	Maintenance	08:01	09:00 (59 min)	resolved
Sinch	[Scheduled] Conversation API Routine Maintenance - US	Maintenance	09:00	10:00 (1.0 h)	resolved
Aptible	[Scheduled] Upgrade of Docker on Shared Stacks	Maintenance	13:03	Sep 11, 2021, 13:00 (3 d)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon	Maintenance	20:00	Sep 9, 2021, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2 Network	Maintenance	20:00	Sep 9, 2021, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] France SMS Carrier Maintenance - Bouygues Telecom	Maintenance	21:00	Sep 9, 2021, 04:00 (7.0 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Maintenance for general stability and performance improvements - EU-Central (Frankfurt)	Maintenance	23:01	Sep 9, 2021, 00:51 (1.8 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Snowflake, Hotjar, Elastic Cloud, Scaleway, Sinch, Twilio, MessageBird (Bird), Bitbucket, HubSpot, Dropbox, CircleCI, Stitch.

Cite this

29 vendor-reported incidents started on 2021-09-08 (UTC) across 17 vendors, 5 labelled major or critical by the vendor.

Title: Outages on September 8, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-09-08 00:00 UTC
URL: https://rewindex.com/outages/2021-09-08

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