CompaniesHotjarMonthly reportsSeptember 2021
Hotjar in September 2021: incidents, uptime and changes
Vendor-reported outage time 21 h 33 min, incident time 22 h 47 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Minor 1 · No impact listed 8
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Data older than 24h unavailable for all features | Critical | 22 h | resolved | 09-08 |
Other incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Recordings experienced an issue that caused some sessions to not be collected. | No impact listed | 21 min | resolved | 09-02 | |
| Temporary issue with insights navigation | Minor | 1.2 h | resolved | 09-03 | |
| Recordings list not loading for some users | No impact listed | 1.1 h | resolved | 09-06 | |
| Organization logos and custom Survey logos are not rendering for all customers. | No impact listed | 54 min | resolved | 09-09 | |
| User Attributes not showing up in Insights | No impact listed | 19 min | resolved | 09-10 | |
| Sidebar navigation is not visible for some users of Insights. | No impact listed | 45 min | resolved | 09-13 | |
| Tracking Code Setup crashes on unrecognised CMS | No impact listed | 5 min | resolved | 09-15 | |
| Latency Increase on Ingestion Servers | No impact listed | 0 min | resolved | 09-17 | |
| Unexpected behavior related to Survey Templates | No impact listed | 22 h | resolved | 09-23 |
Maintenance 1
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Cite this
Hotjar posted 10 status incidents in September 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Hotjar in September 2021
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/2021/09