# Hotjar in September 2021: incidents, uptime and changes

> Hotjar in September 2021: 10 incidents on its status page (1 major or critical), 97.00% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2021/09
Last updated: 2021-10-01T00:00:00Z

- Incidents posted: 10 (major/critical: 1) · Maintenance: 1
- By vendor impact label: critical 1, minor 1, none 8
- Uptime (vendor-reported): 97.00% free of major/critical incidents, 96.83% free of any incident; outage time 21 h 33 min, incident time 22 h 47 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2021](https://rewindex.com/company/hotjar/2021/08.md) · Next: [October 2021](https://rewindex.com/company/hotjar/2021/10.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Data older than 24h unavailable for all features](https://rewindex.com/company/hotjar/incidents/ts0tqh9wbpfs.md) | critical | 2021-09-08 10:25 UTC | 2021-09-09 07:58 UTC | 22 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Recordings experienced an issue that caused some sessions to not be collected.](https://rewindex.com/company/hotjar/incidents/z66r8qcc4fnd.md) | none | 2021-09-02 14:58 UTC | 2021-09-02 15:19 UTC | 21 min | resolved |
| [Temporary issue with insights navigation](https://rewindex.com/company/hotjar/incidents/nyf7p3041pxk.md) | minor | 2021-09-03 07:12 UTC | 2021-09-03 08:26 UTC | 1.2 h | resolved |
| [Recordings list not loading for some users](https://rewindex.com/company/hotjar/incidents/vd49phhjd1bb.md) | none | 2021-09-06 08:43 UTC | 2021-09-06 09:50 UTC | 1.1 h | resolved |
| [Data older than 24h unavailable for all features](https://rewindex.com/company/hotjar/incidents/ts0tqh9wbpfs.md) | critical | 2021-09-08 10:25 UTC | 2021-09-09 07:58 UTC | 22 h | resolved |
| [Organization logos and custom Survey logos are not rendering for all customers.](https://rewindex.com/company/hotjar/incidents/z2gtf7cx4ss5.md) | none | 2021-09-09 13:20 UTC | 2021-09-09 14:14 UTC | 54 min | resolved |
| [User Attributes not showing up in Insights](https://rewindex.com/company/hotjar/incidents/mf16r0x9xdn6.md) | none | 2021-09-10 10:15 UTC | 2021-09-10 10:34 UTC | 19 min | resolved |
| [Sidebar navigation is not visible for some users of Insights.](https://rewindex.com/company/hotjar/incidents/xt4pgq76b8lf.md) | none | 2021-09-13 10:35 UTC | 2021-09-13 11:20 UTC | 45 min | resolved |
| [Tracking Code Setup crashes on unrecognised CMS](https://rewindex.com/company/hotjar/incidents/125z3rwhyh8h.md) | none | 2021-09-15 14:56 UTC | 2021-09-15 15:01 UTC | 5 min | resolved |
| [Latency Increase on Ingestion Servers](https://rewindex.com/company/hotjar/incidents/0mwnyxl69sm6.md) | none | 2021-09-17 14:32 UTC | 2021-09-17 14:32 UTC | 0 min | resolved |
| [Unexpected behavior related to Survey Templates](https://rewindex.com/company/hotjar/incidents/x07dn74z4069.md) | none | 2021-09-23 14:05 UTC | 2021-09-24 11:48 UTC | 22 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/hotjar/incidents/krlcy1f3zhtt.md) | maintenance | 2021-09-22 17:00 UTC | 2021-09-22 18:00 UTC | 1.0 h | resolved |

## Cite this

Hotjar posted 10 status incidents in September 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2021/09
- Citation: Hotjar, “Hotjar in September 2021” (2021-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2021/09 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in September 2021 (2021-09-01)](https://rewindex.com/company/hotjar/2021/09)`


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Canonical: https://rewindex.com/company/hotjar/2021/09 · Markdown: https://rewindex.com/company/hotjar/2021/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:12:37.761Z