Hotjar: Recordings experienced an issue that caused some sessions to not be collected.
Timeline of updates
- resolved
This issue has been resolved. An issue related to the Identify API caused Recordings to not process between 14:11 and 14:23 UTC. This incident affected customers with the User Attributes feature enabled who were actively sending Identify API calls to Hotjar during that time.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2021-09-02 14:58 UTC, resolved after 21 min, 1 update(s).
- Title
- Recordings experienced an issue that caused some sessions to not be collected.
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/z66r8qcc4fnd
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