# Hotjar: Recordings experienced an issue that caused some sessions to not be collected.

> Hotjar status incident “Recordings experienced an issue that caused some sessions to not be collected.” on 2021-09-02: impact none (vendor’s label), 21 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/z66r8qcc4fnd
Last updated: 2021-09-02T15:19:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-09-02 14:58 UTC · Resolved: 2021-09-02 15:19 UTC · Duration: 21 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/z66r8qcc4fnd](https://status.hotjar.com/incidents/z66r8qcc4fnd)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2021-09-02 15:19 UTC: This issue has been resolved. An issue related to the Identify API caused Recordings to not process between 14:11 and 14:23 UTC. This incident affected customers with the User Attributes feature enabled who were actively sending Identify API calls to Hotjar during that time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2021-09-02 14:58 UTC, resolved after 21 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/z66r8qcc4fnd
- Citation: Hotjar, “Recordings experienced an issue that caused some sessions to not be collected.” (2021-09-02 14:58 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/z66r8qcc4fnd (CC BY 4.0).
- Markdown link: `[Hotjar: Recordings experienced an issue that caused some sessions to not be collected. (2021-09-02)](https://rewindex.com/company/hotjar/incidents/z66r8qcc4fnd)`


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Canonical: https://rewindex.com/company/hotjar/incidents/z66r8qcc4fnd · Markdown: https://rewindex.com/company/hotjar/incidents/z66r8qcc4fnd.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/z66r8qcc4fnd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:10:10.278Z