Twilio: Flex Billing API Wrongly Charged Some Customers During Flex Insights Provisioning
Timeline of updates
- resolved
From August 26th to September 3rd, some customers might have had problems with Flex Insights provisioning. During that period customers were able to use Flex insights but may have been incorrectly charged for that usage. We will reach out to the customers who were impacted to adjust their account charges.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2021-09-08 09:51 UTC, resolved after 0 min, 1 update(s).
- Title
- Flex Billing API Wrongly Charged Some Customers During Flex Insights Provisioning
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/2w71mld9q4nb
Twilio profileRecent Twilio incidentsAll outages on September 8, 2021Twilio in September 2021MarkdownJSON