# Twilio: Flex Billing API Wrongly Charged Some Customers During Flex Insights Provisioning

> Twilio status incident “Flex Billing API Wrongly Charged Some Customers During Flex Insights Provisioning” on 2021-09-08: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/2w71mld9q4nb
Last updated: 2021-09-08T09:51:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-09-08 09:51 UTC · Resolved: 2021-09-08 09:51 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/2w71mld9q4nb](https://status.twilio.com/incidents/2w71mld9q4nb)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-09-08 09:51 UTC: From August 26th to September 3rd, some customers might have had problems with Flex Insights provisioning. During that period customers were able to use Flex insights but may have been incorrectly charged for that usage. We will reach out to the customers who were impacted to adjust their account charges.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-09-08 09:51 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/2w71mld9q4nb
- Citation: Twilio, “Flex Billing API Wrongly Charged Some Customers During Flex Insights Provisioning” (2021-09-08 09:51 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/2w71mld9q4nb (CC BY 4.0).
- Markdown link: `[Twilio: Flex Billing API Wrongly Charged Some Customers During Flex Insights Provisioning (2021-09-08)](https://rewindex.com/company/twilio/incidents/2w71mld9q4nb)`


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Canonical: https://rewindex.com/company/twilio/incidents/2w71mld9q4nb · Markdown: https://rewindex.com/company/twilio/incidents/2w71mld9q4nb.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/2w71mld9q4nb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:27:59.737Z