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Twilio: Programmable Voice Degredation for a Subset of Calls to the UK

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestatus.twilio.com (opens in new tab)

Timeline of updates

  1. resolved

    Programmable Voice was degraded for a subset of calls in the UK for approximately 5 minutes between 4:15 AM and 4:20 AM Pacific Time on 09/16/2021 due to packet loss. During this period, a small subset of Twilio customers may have experienced dropped calls. The issue has now been resolved.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-09-16 18:16 UTC, resolved after 0 min, 1 update(s).

Title
Programmable Voice Degredation for a Subset of Calls to the UK
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/ls6v9x3sv45p

Twilio profileRecent Twilio incidentsAll outages on September 16, 2021Twilio in September 2021MarkdownJSON