# Twilio: Programmable Voice Degredation for a Subset of Calls to the UK

> Twilio status incident “Programmable Voice Degredation for a Subset of Calls to the UK” on 2021-09-16: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/ls6v9x3sv45p
Last updated: 2021-09-16T18:16:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-09-16 18:16 UTC · Resolved: 2021-09-16 18:16 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/ls6v9x3sv45p](https://status.twilio.com/incidents/ls6v9x3sv45p)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-09-16 18:16 UTC: Programmable Voice was degraded for a subset of calls in the UK for approximately 5 minutes between 4:15 AM and 4:20 AM Pacific Time on 09/16/2021 due to packet loss. During this period, a small subset of Twilio customers may have experienced dropped calls. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-09-16 18:16 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/ls6v9x3sv45p
- Citation: Twilio, “Programmable Voice Degredation for a Subset of Calls to the UK” (2021-09-16 18:16 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/ls6v9x3sv45p (CC BY 4.0).
- Markdown link: `[Twilio: Programmable Voice Degredation for a Subset of Calls to the UK (2021-09-16)](https://rewindex.com/company/twilio/incidents/ls6v9x3sv45p)`


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Canonical: https://rewindex.com/company/twilio/incidents/ls6v9x3sv45p · Markdown: https://rewindex.com/company/twilio/incidents/ls6v9x3sv45p.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ls6v9x3sv45p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:46:52.704Z