Outages by dayAugust 16, 2021

Outages on August 16, 2021

UTC day 2021-08-16 (Aug 16, 2021, 00:00 to Aug 16, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

17incidents started

8labelled major or critical

16vendors with a new incident

5still open from earlier days

By vendor label: Critical 1 · Major 7 · Minor 7 · No impact listed 2 · 5 maintenance

Incidents started this day 17

Vendor	Incident	Impact	Started	Resolved	Status
Teleport	Teleport Cloud Login Failures	Critical	15:15	22:31 (7.3 h)	resolved
Xero	Users have been unable to open draft reports	Major	00:23	02:03 (1.7 h)	resolved
PandaDoc	Completed document PDFs not dowloanding	Major	09:45	10:28 (43 min)	resolved
Pusher	mt1 high latency for messages	Major	16:42	17:10 (28 min)	resolved
Aircall	Call Connectivity Issues	Major	16:44	17:11 (27 min)	resolved
Bitrise	Elevated queue on Gen1 Visual Studio for Mac elite stacks	Major	17:15	Aug 17, 2021, 00:06 (6.8 h)	resolved
Confluent	Timeouts for some operations on Basic/Standard clusters in GCP/us-central1	Major	19:00	19:00 (0 min)	resolved
Pendo	Feedback Platform Service Restored	Major	19:28	23:51 (4.4 h)	resolved
Amplitude	Issue with Personas Chart tables	Minor	08:00	09:36 (1.6 h)	resolved
Monday.com	We are experiencing issues with reaching our support team via email	Minor	14:24	15:02 (38 min)	resolved
Twilio	SMS Delivery Delays to Multiple Brazilian Networks from a Subset of Twilio Short Codes	Minor	14:57	17:08 (2.2 h)	resolved
Netlify	Truncated HTML responses	Minor	17:23	19:19 (1.9 h)	resolved
Elastic Cloud	Data Transfer and Snapshot Storage Billing	Minor	18:47	18:47 (0 min)	resolved
Gorgias	High error rate on incoming integration messages	Minor	19:17	21:17 (2.0 h)	resolved
New Relic	Incident Intelligence Delays and Irregularities for US Region	Minor	20:22	21:05 (43 min)	resolved
New Relic	Errors Inbox Alerts Delays/Unavailable for US Region	No impact listed	03:30	03:30 (0 min)	resolved
Hotjar	Continuous Heatmaps failing to load	No impact listed	09:54	10:16 (22 min)	resolved

Still open from earlier days 5

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[WEBHOSTING] General platform slowness	Minor	Aug 9, 2021, 12:01	Aug 27, 2021, 17:55 (18 d)	resolved
Twilio	Message Delivery Failures to a Subset of Twilio Italian Phone Numbers	Minor	Aug 11, 2021, 08:50	Aug 17, 2021, 00:50 (6 d)	resolved
LaunchDarkly	MAU usage data is delayed	Minor	Aug 11, 2021, 16:16	20:21 (5 d)	resolved
Bitbucket	Connectivity issues for *.ubuntu.com and ppa.launchpad.net in Pipelines	Minor	Aug 13, 2021, 03:44	Aug 17, 2021, 05:29 (4 d)	resolved
Snyk	Delays with reporting data	No impact listed	Aug 11, 2021, 10:24	Aug 19, 2021, 08:09 (8 d)	resolved

Maintenance 5

Vendor	Incident	Impact	Started	Resolved	Status
Elastic Cloud	[Scheduled] Coordination layer maintenance in Azure Texas (azure-southcentralus)	Maintenance	02:01	03:26 (1.4 h)	resolved
Twilio	[Scheduled] Pakistan SMS Carrier Maintenance	Maintenance	07:00	Aug 19, 2021, 07:00 (3 d)	resolved
Dropbox Sign	[Scheduled] HelloWorks Product Update	Maintenance	18:00	19:00 (1.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon	Maintenance	20:00	Aug 17, 2021, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Japan SMS Carrier Maintenance - KDDI	Maintenance	21:01	23:00 (2.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Teleport, Xero, PandaDoc, Pusher, Aircall, Bitrise, Confluent, Pendo, Amplitude, Monday.com, Twilio, Netlify.

Cite this

17 vendor-reported incidents started on 2021-08-16 (UTC) across 16 vendors, 8 labelled major or critical by the vendor.

Title: Outages on August 16, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-08-16 00:00 UTC
URL: https://rewindex.com/outages/2021-08-16

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