Twilio: High Packet Loss Causing Voice Failures
Timeline of updates
- resolved
Programmable Voice and Elastic SIP Trunking services were degraded for 16 minutes between 20:36 and 20:52 Pacific Time on 07/03/2021. During this period, subset of customers may experience degraded call quality or dropped calls due to latency. The issue has now been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2021-07-04 03:54 UTC, resolved after 26 min, 1 update(s).
- Title
- High Packet Loss Causing Voice Failures
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/s42n7z41nssp
Twilio profileRecent Twilio incidentsAll outages on July 4, 2021Twilio in July 2021MarkdownJSON