# Twilio: High Packet Loss Causing Voice Failures

> Twilio status incident “High Packet Loss Causing Voice Failures” on 2021-07-04: impact none (vendor’s label), 26 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/s42n7z41nssp
Last updated: 2021-07-04T04:20:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-07-04 03:54 UTC · Resolved: 2021-07-04 04:20 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/s42n7z41nssp](https://status.twilio.com/incidents/s42n7z41nssp)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-07-04 04:20 UTC: Programmable Voice and Elastic SIP Trunking services were degraded for 16 minutes between 20:36 and 20:52 Pacific Time on 07/03/2021. During this period, subset of customers may experience degraded call quality or dropped calls due to latency. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-07-04 03:54 UTC, resolved after 26 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/s42n7z41nssp
- Citation: Twilio, “High Packet Loss Causing Voice Failures” (2021-07-04 03:54 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/s42n7z41nssp (CC BY 4.0).
- Markdown link: `[Twilio: High Packet Loss Causing Voice Failures (2021-07-04)](https://rewindex.com/company/twilio/incidents/s42n7z41nssp)`


---
Canonical: https://rewindex.com/company/twilio/incidents/s42n7z41nssp · Markdown: https://rewindex.com/company/twilio/incidents/s42n7z41nssp.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/s42n7z41nssp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:50:23.243Z