# Xero in August 2021: incidents, uptime and changes

> Xero in August 2021: 11 incidents on its status page (5 major or critical), 98.87% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2021/08
Last updated: 2021-09-01T00:00:00Z

- Incidents posted: 11 (major/critical: 5) · Maintenance: 1
- By vendor impact label: major 5, minor 6
- Uptime (vendor-reported): 98.87% free of major/critical incidents, 94.27% free of any incident; outage time 8 h 23 min, incident time 42 h 35 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2021](https://rewindex.com/company/xero/2021/07.md) · Next: [September 2021](https://rewindex.com/company/xero/2021/09.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users are experiencing an error when trying to post a pay run](https://rewindex.com/company/xero/incidents/h9cxcpvhl1rk.md) | major | 2021-08-09 00:18 UTC | 2021-08-09 00:53 UTC | 35 min | resolved |
| [Users have been unable to open draft reports](https://rewindex.com/company/xero/incidents/wvk0mc2lq8q4.md) | major | 2021-08-16 00:23 UTC | 2021-08-16 02:03 UTC | 1.7 h | resolved |
| [Yodlee Bankfeeds not connecting](https://rewindex.com/company/xero/incidents/dcwxzd4rpjty.md) | major | 2021-08-29 20:22 UTC | 2021-08-29 21:27 UTC | 1.1 h | resolved |
| [Users are unable to see the Navigation Bar in Xero](https://rewindex.com/company/xero/incidents/w6s9ghc1ws3r.md) | major | 2021-08-31 03:38 UTC | 2021-08-31 04:42 UTC | 1.1 h | resolved |
| [Some users are experiencing an error when logging in to the Xero Platform](https://rewindex.com/company/xero/incidents/9f10wv972b1q.md) | major | 2021-08-31 09:59 UTC | 2021-08-31 13:58 UTC | 4.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some users are unable to export published reports to PDF](https://rewindex.com/company/xero/incidents/stcwtc19gjvq.md) | minor | 2021-08-02 19:58 UTC | 2021-08-02 22:37 UTC | 2.6 h | resolved |
| [Users getting an error when accessing MTD VAT Returns](https://rewindex.com/company/xero/incidents/9kc1xnbgl2p6.md) | minor | 2021-08-03 13:38 UTC | 2021-08-04 09:44 UTC | 20 h | resolved |
| [Users unable to view Client Lists and Global Search in Xero Practice Manager](https://rewindex.com/company/xero/incidents/2xn5s64554lt.md) | minor | 2021-08-04 06:57 UTC | 2021-08-04 09:02 UTC | 2.1 h | resolved |
| [Some users are unable to access reports](https://rewindex.com/company/xero/incidents/w3wym49sl4fg.md) | minor | 2021-08-05 14:53 UTC | 2021-08-05 18:45 UTC | 3.9 h | resolved |
| [Users are experiencing an error when trying to post a pay run](https://rewindex.com/company/xero/incidents/h9cxcpvhl1rk.md) | major | 2021-08-09 00:18 UTC | 2021-08-09 00:53 UTC | 35 min | resolved |
| [Some users currently experiencing an error when accessing Workpapers Client Query Portal](https://rewindex.com/company/xero/incidents/6r3bnj210mrj.md) | minor | 2021-08-10 18:04 UTC | 2021-08-10 19:12 UTC | 1.1 h | resolved |
| [Users have been unable to open draft reports](https://rewindex.com/company/xero/incidents/wvk0mc2lq8q4.md) | major | 2021-08-16 00:23 UTC | 2021-08-16 02:03 UTC | 1.7 h | resolved |
| [Some users are receiving an error when trying to publish their documents to QBO in Hubdoc](https://rewindex.com/company/xero/incidents/65zd4y3rpf2m.md) | minor | 2021-08-26 14:36 UTC | 2021-08-26 21:03 UTC | 6.5 h | resolved |
| [Yodlee Bankfeeds not connecting](https://rewindex.com/company/xero/incidents/dcwxzd4rpjty.md) | major | 2021-08-29 20:22 UTC | 2021-08-29 21:27 UTC | 1.1 h | resolved |
| [Users are unable to see the Navigation Bar in Xero](https://rewindex.com/company/xero/incidents/w6s9ghc1ws3r.md) | major | 2021-08-31 03:38 UTC | 2021-08-31 04:42 UTC | 1.1 h | resolved |
| [Some users are experiencing an error when logging in to the Xero Platform](https://rewindex.com/company/xero/incidents/9f10wv972b1q.md) | major | 2021-08-31 09:59 UTC | 2021-08-31 13:58 UTC | 4.0 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Xero Maintenance](https://rewindex.com/company/xero/incidents/hgvk3lntdtrv.md) | maintenance | 2021-08-13 18:00 UTC | 2021-08-15 04:00 UTC | 34 h | resolved |

## Cite this

Xero posted 11 status incidents in August 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2021/08
- Citation: Xero, “Xero in August 2021” (2021-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2021/08 (CC BY 4.0).
- Markdown link: `[Xero: Xero in August 2021 (2021-08-01)](https://rewindex.com/company/xero/2021/08)`


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Canonical: https://rewindex.com/company/xero/2021/08 · Markdown: https://rewindex.com/company/xero/2021/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:52:09.994Z