# Xero in September 2021: incidents, uptime and changes

> Xero in September 2021: 9 incidents on its status page (4 major or critical), 97.10% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2021/09
Last updated: 2021-10-01T02:36:00Z

- Incidents posted: 9 (major/critical: 4) · Maintenance: 0
- By vendor impact label: critical 2, major 2, minor 5
- Uptime (vendor-reported): 97.10% free of major/critical incidents, 95.56% free of any incident; outage time 20 h 52 min, incident time 31 h 56 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2021](https://rewindex.com/company/xero/2021/08.md) · Next: [October 2021](https://rewindex.com/company/xero/2021/10.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users are unable to access Xero](https://rewindex.com/company/xero/incidents/2h1d0nyhd17f.md) | critical | 2021-09-13 13:02 UTC | 2021-09-13 15:54 UTC | 2.9 h | resolved |
| [Users are experiencing errors and slowness while using Xero](https://rewindex.com/company/xero/incidents/d24f1j2kxq5v.md) | critical | 2021-09-30 14:24 UTC | 2021-10-01 02:36 UTC | 12 h | resolved |
| [Safari users can't access certain pages in WorkflowMax and Xero Practice Manager](https://rewindex.com/company/xero/incidents/s6zh8bxf4681.md) | major | 2021-09-26 22:31 UTC | 2021-09-27 06:55 UTC | 8.4 h | resolved |
| [Users are unable to run the trial balance report in Xero](https://rewindex.com/company/xero/incidents/zvdng1255fbx.md) | major | 2021-09-27 01:17 UTC | 2021-09-27 02:50 UTC | 1.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some users are experiencing slowness or unresponsiveness when accessing Xero Practice Manager and Xero Tax](https://rewindex.com/company/xero/incidents/kzp0yq6lr3j2.md) | minor | 2021-09-03 00:30 UTC | 2021-09-03 01:44 UTC | 1.2 h | resolved |
| [Some users are experiencing errors in Xero HQ](https://rewindex.com/company/xero/incidents/4g3nhjqq12wv.md) | minor | 2021-09-06 04:27 UTC | 2021-09-06 05:32 UTC | 1.1 h | resolved |
| [Users are unable to access Xero](https://rewindex.com/company/xero/incidents/2h1d0nyhd17f.md) | critical | 2021-09-13 13:02 UTC | 2021-09-13 15:54 UTC | 2.9 h | resolved |
| [Safari users can't access certain pages in WorkflowMax and Xero Practice Manager](https://rewindex.com/company/xero/incidents/s6zh8bxf4681.md) | major | 2021-09-26 22:31 UTC | 2021-09-27 06:55 UTC | 8.4 h | resolved |
| [Users are unable to run the trial balance report in Xero](https://rewindex.com/company/xero/incidents/zvdng1255fbx.md) | major | 2021-09-27 01:17 UTC | 2021-09-27 02:50 UTC | 1.6 h | resolved |
| [Xero are aware of an issue causing slowness and errors](https://rewindex.com/company/xero/incidents/06qfl3kj4p0j.md) | minor | 2021-09-27 02:52 UTC | 2021-09-27 15:05 UTC | 12 h | resolved |
| [Some users are experiencing slowness and errors in Hubdoc](https://rewindex.com/company/xero/incidents/g03h0n1l3mdw.md) | minor | 2021-09-27 09:09 UTC | 2021-09-27 12:58 UTC | 3.8 h | resolved |
| [Xero are aware of an issue in Xero Tax AU preventing users from opening tax returns.](https://rewindex.com/company/xero/incidents/5x1cl738tmq8.md) | minor | 2021-09-30 00:27 UTC | 2021-09-30 01:02 UTC | 35 min | resolved |
| [Users are experiencing errors and slowness while using Xero](https://rewindex.com/company/xero/incidents/d24f1j2kxq5v.md) | critical | 2021-09-30 14:24 UTC | 2021-10-01 02:36 UTC | 12 h | resolved |

## Cite this

Xero posted 9 status incidents in September 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2021/09
- Citation: Xero, “Xero in September 2021” (2021-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2021/09 (CC BY 4.0).
- Markdown link: `[Xero: Xero in September 2021 (2021-09-01)](https://rewindex.com/company/xero/2021/09)`


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Canonical: https://rewindex.com/company/xero/2021/09 · Markdown: https://rewindex.com/company/xero/2021/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:55:07.582Z