Outages by dayJanuary 24, 2024

Outages on January 24, 2024

UTC day 2024-01-24 (Jan 24, 2024, 00:00 to Jan 24, 2024, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

50incidents started

9labelled major or critical

34vendors with a new incident

14still open from earlier days

By vendor label: Critical 2 · Major 7 · Minor 31 · No impact listed 10 · 31 maintenance

Incidents started this day 50

Vendor	Incident	Impact	Started	Resolved	Status
Vanta	Temporary Outage	Critical	17:27	17:32 (5 min)	resolved
Grafana Cloud	Alerting Down	Critical	19:02	19:19 (17 min)	resolved
Convex	Backend downtime for some customers	Major	00:13	00:40 (27 min)	resolved
Stitch	Web App Outage	Major	16:34	17:40 (1.1 h)	resolved
Airtable	Issue with loading Airtable bases	Major	18:32	22:09 (3.6 h)	resolved
SurveyMonkey	Multiple services impacted in EU	Major	19:35	19:37 (2 min)	resolved
Elastic Cloud	Potential impact to deployment scaling or creation in Azure South Africa North	Major	23:03	Jan 25, 2024, 02:41 (3.6 h)	resolved
Bandwidth	Bandwidth International Market Impairment - Poland	Major	23:38	Jan 25, 2024, 03:20 (3.7 h)	resolved
Bandwidth	SMS Delivery Incident	Major	23:48	Jan 25, 2024, 02:02 (2.2 h)	resolved
Runway	Slow generation times	Minor	00:23	00:52 (29 min)	resolved
Sinch	Delivery Issue Italy - Fastweb	Minor	03:30	23:11 (20 h)	resolved
Vonage	Italy SMS - Delivery Degradation towards FastWeb Network	Minor	03:46	11:20 (7.6 h)	resolved
Segment	Unify and Engage pipeline delay (US)	Minor	04:01	18:17 (14 h)	resolved
CockroachDB	Degraded connectivity between clusters and external services.	Minor	04:51	16:05 (11 h)	resolved
Sinch	Delivery Issue Djibouti - Evatis	Minor	06:12	11:07 (4.9 h)	resolved
Twilio	SMS Delivery Delay to Fastweb SPA Network in Italy	Minor	07:10	11:53 (4.7 h)	resolved
Sinch	Delivery Issue Mexico - AT&T Mexico	Minor	07:11	11:36 (4.4 h)	resolved
Sinch	Delivery Issue Iceland - Vodafone Iceland	Minor	07:54	10:11 (2.3 h)	resolved
Twilio	SMS Delivery Failures to GTA Network in US using a Subset of Shortcodes	Minor	08:09	Feb 4, 2024, 00:13 (11 d)	resolved
Scaleway	[DC2] - Switch down in DC2 room 101 rack N14.	Minor	08:11	Feb 9, 2024, 16:12 (16 d)	resolved
Grafana Cloud	Degradation on the write path of the us-central2 region	Minor	08:53	08:56 (3 min)	resolved
Sinch	Delivery Issue Equatorial Guinea - Orange	Minor	09:04	11:02 (2.0 h)	resolved
Twilio	SMS Delivery Delays to Vodacom Network in Mozambique	Minor	11:26	Jan 25, 2024, 15:46 (28 h)	resolved
Sinch	Delivery Issue Netherlands - Teleena	Minor	11:34	Jan 25, 2024, 09:04 (22 h)	resolved
SparkPost	Outbound message delivery is delayed/slow for some SparkPost customers (US hosted only)	Minor	13:08	14:18 (1.2 h)	resolved
New Relic	Entity Data Delayed for US/EU Region	Minor	13:36	14:42 (1.1 h)	resolved
Lattice	Review Packet PDF Downloads Unavailable	Minor	15:49	Jan 25, 2024, 00:06 (8.3 h)	resolved
Twilio	Error Codes on Twilio Docs Site Are Having Missing Content	Minor	16:00	17:41 (1.7 h)	resolved
Wix	RESOLVED: Issues with Viewing Blog Posts and Loading Certain Sites	Minor	16:11	16:31 (20 min)	resolved
Twilio	SMS Delivery Delays to Touch Network in Lebanon	Minor	16:17	Jan 25, 2024, 14:15 (22 h)	resolved
InfluxData (InfluxDB Cloud)	Query issues reported in AWS us-west-2 region	Minor	16:29	18:57 (2.5 h)	resolved
Optimizely	Flags List Loading Error	Minor	17:25	21:11 (3.8 h)	resolved
npm	npm support is down	Minor	17:56	19:37 (1.7 h)	resolved
Braze	Latency Affecting Android Push	Minor	19:14	19:29 (15 min)	resolved
Brex	Spend Management Downtime	Minor	20:17	Jan 25, 2024, 23:30 (27 h)	resolved
FireHydrant	Slack is experiencing a performance or availability issue.	Minor	20:28	Jan 25, 2024, 08:45 (12 h)	resolved
Mux	Elevated playback error rates	Minor	21:19	22:06 (47 min)	resolved
Segment	Intermittence in the loading of actions mapping UI	Minor	21:46	22:08 (22 min)	resolved
Lattice	Investigating Issues with Editing Default Fields	Minor	22:05	Jan 25, 2024, 00:11 (2.1 h)	resolved
Scaleway	API GW down in FR-PAR	Minor	23:00	Jan 25, 2024, 04:51 (5.8 h)	resolved
Orb	Delays in webhook delivery	No impact listed	00:00	00:00 (0 min)	resolved
Confluence	Incident impacting Whiteboards Beta	No impact listed	03:45	04:31 (46 min)	resolved
Hotjar	Overview page not loading	No impact listed	08:53	10:25 (1.5 h)	resolved
Bugsnag	Email outage	No impact listed	09:37	10:23 (46 min)	resolved
Discord	Increased API Errors	No impact listed	14:45	14:54 (9 min)	resolved
Vanta	Temporary Outage	No impact listed	17:30	17:30 (0 min)	resolved
Grafana Cloud	Rules Stuck In "Creating" indefinitely.	No impact listed	18:39	21:28 (2.8 h)	resolved
Akamai	Edge Delivery Issues in Washington	No impact listed	19:03	19:36 (33 min)	resolved
Linode (Akamai)	Connectivity Issue - Washington Data Center	No impact listed	19:07	19:37 (30 min)	resolved
Sentry	JavaScript CDN issues	No impact listed	23:12	Jan 25, 2024, 00:49 (1.6 h)	resolved

Still open from earlier days 14

Vendor	Incident	Impact	Started	Resolved	Status
Socket	Degraded Golang Analysis	Critical	Jan 18, 2024, 20:55	Mar 1, 2024, 18:55 (43 d)	resolved
Scaleway	[VPC] VPC is unstable in the Paris region	Major	Jan 19, 2024, 13:48	12:50 (5 d)	resolved
Confluence	High number of sandboxes being suspended	Major	Jan 23, 2024, 14:24	07:29 (17 h)	resolved
Jira	High number of sandboxes being suspended	Major	Jan 23, 2024, 14:24	07:29 (17 h)	resolved
Twilio	SMS Garbled Messages From Subset Verizon Numbers to Twilio Toll-Free Numbers	Minor	Jan 17, 2024, 04:20	Jan 26, 2024, 19:17 (10 d)	resolved
Scaleway	[Network]- Scaleway network unreachable from Egypt	Minor	Jan 19, 2024, 07:03	Apr 4, 2024, 12:33 (76 d)	resolved
Scaleway	[DC2] public switch issue in dc2, room 103, rack b15.	Minor	Jan 19, 2024, 07:58	Feb 9, 2024, 16:13 (21 d)	resolved
Scaleway	[DEDIRACK][NETWORK] - Switch down in DC2 room 206	Minor	Jan 22, 2024, 08:38	Feb 9, 2024, 16:12 (18 d)	resolved
Grafana Cloud	Issues with alert annotations in prod-eu-west-0 and prod-us-central-0	Minor	Jan 23, 2024, 01:29	02:40 (25 h)	resolved
Sinch	Contact Pro - Call issues affecting EU region	Minor	Jan 23, 2024, 09:28	10:52 (25 h)	resolved
Bunny.net	Delayed Bunny Stream Encoding	Minor	Jan 23, 2024, 14:33	05:50 (15 h)	resolved
Twilio	Unable to Verify Caller ID Using SMS	Minor	Jan 23, 2024, 16:42	18:37 (26 h)	resolved
Twilio	Voice Call Failures to Multiple Networks in Venezuela	Minor	Jan 23, 2024, 21:13	06:36 (9.4 h)	resolved
Bandwidth	Hosted Messaging Request Dashboard Errors	Minor	Jan 23, 2024, 23:07	01:54 (2.8 h)	resolved

Maintenance 31

Vendor	Incident	Impact	Started	Resolved	Status
Stripe	[Scheduled] Scheduled maintenance for Bancontact	Maintenance	00:00	01:00 (1.0 h)	resolved
Twilio	[Scheduled] US, Canada and Puerto Rico Carrier Partner Maintenance	Maintenance	04:00	Jan 25, 2024, 11:02 (31 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - T-Mobile	Maintenance	04:01	12:00 (8.0 h)	resolved
Vonage	[Scheduled] USA SMS - Planned Maintenance affecting T-Mobile USA	Maintenance	04:01	12:00 (8.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - Small US Carriers	Maintenance	05:01	09:30 (4.5 h)	resolved
Vonage	[Scheduled] USA SMS - Maintenance affecting multiple US Regional Carriers	Maintenance	05:01	09:30 (4.5 h)	resolved
Vonage	[Scheduled] USA SMS - Planned maintenance affecting Clearsky	Maintenance	05:01	09:00 (4.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance: Service degradation of inbound and outbound voice towards US and Canada phone numbers.	Maintenance	05:02	09:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - US Verizon Wireless	Maintenance	05:02	11:01 (6.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - ClearSky: Inteliquent (Onvoy)	Maintenance	05:02	09:00 (4.0 h)	resolved
Close	[Scheduled] Infrastructure Maintenance	Maintenance	05:02	06:27 (1.4 h)	resolved
Vonage	[Scheduled] USA SMS - Planned Maintenance affecting Verizon	Maintenance	05:02	11:01 (6.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Operator Services \| Application Maintenance \| PCR Number #PCRSDI-10896	Maintenance	06:00	07:00 (1.0 h)	resolved
Twilio	[Scheduled] Mexico SMS Carrier Maintenance - AT&T	Maintenance	06:00	12:00 (6.0 h)	resolved
Twilio	[Scheduled] France SMS Carrier Maintenance - SFR	Maintenance	06:00	09:00 (3.0 h)	resolved
Vonage	[Scheduled] Mexico SMS - Planned Maintenance affecting AT&T Mexico	Maintenance	06:00	12:00 (6.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - MMS	Maintenance	07:00	11:00 (4.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Operator Services \| Application and Database Maintenance \| PCR Number#PCRSDI-10894	Maintenance	07:00	11:00 (4.0 h)	resolved
Sinch	[Scheduled] Conversation API Routine Maintenance - EU	Maintenance	08:00	09:00 (1.0 h)	resolved
Sinch	[Scheduled] Conversation API Routine Maintenance - US	Maintenance	09:00	10:00 (1.0 h)	resolved
Twilio	[Scheduled] Japan SMS Carrier Maintenance - NTT Docomo	Maintenance	12:00	13:00 (1.0 h)	resolved
Vonage	[Scheduled] Japan SMS - Planned maintenance affecting NTT docomo	Maintenance	12:00	13:00 (1.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound SMS towards the Australia phone numbers	Maintenance	14:00	15:00 (1.0 h)	resolved
Twilio	[Scheduled] Australia SMS Carrier Partner Maintenance	Maintenance	14:00	15:00 (1.0 h)	resolved
Twilio	[Scheduled] Indonesia SMS Carrier Maintenance - 3 (PT Hutchison CP Telecommunications)	Maintenance	16:30	20:02 (3.5 h)	resolved
Vonage	[Scheduled] Indonesia SMS - Planned maintenance affecting PT Hutchison 3 Indonesia	Maintenance	16:30	20:02 (3.5 h)	resolved
Sinch	[Scheduled] DI MMS 365 (MMX) \| Operator Services \| Application Maintenance \| PCRSDI-10918	Maintenance	17:00	19:00 (2.0 h)	resolved
Vonage	[Scheduled] Malaysia SMS - Planned maintenance affecting sms for U Mobile	Maintenance	18:01	19:00 (59 min)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Tele2	Maintenance	20:01	Jan 25, 2024, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Beeline	Maintenance	21:00	Jan 25, 2024, 00:00 (3.0 h)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Beeline	Maintenance	21:00	Jan 25, 2024, 00:00 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Vanta, Grafana Cloud, Convex, Stitch, Airtable, SurveyMonkey, Elastic Cloud, Bandwidth, Runway, Sinch, Vonage, Segment.

Cite this

50 vendor-reported incidents started on 2024-01-24 (UTC) across 34 vendors, 9 labelled major or critical by the vendor.

Title: Outages on January 24, 2024
Vendor: Rewindex daily outage roundup
Date: 2024-01-24 00:00 UTC
URL: https://rewindex.com/outages/2024-01-24

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