Outages by dayApril 13, 2023

Outages on April 13, 2023

UTC day 2023-04-13 (Apr 13, 2023, 00:00 to Apr 13, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

47incidents started

11labelled major or critical

30vendors with a new incident

17still open from earlier days

By vendor label: Critical 3 · Major 8 · Minor 28 · No impact listed 8 · 27 maintenance

Incidents started this day 47

Vendor	Incident	Impact	Started	Resolved	Status
Ashby	Analytics - Reports & Candidate Pipeline Unavailable	Critical	05:30	06:36 (1.1 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - LATA 626 - St. Cloud, MN	Critical	15:25	Apr 14, 2023, 14:23 (23 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - LATA 620 - Rochester, MN	Critical	15:26	Apr 14, 2023, 14:22 (23 h)	resolved
Wix	RESOLVED: Issue affecting multiple services	Major	00:30	01:01 (31 min)	resolved
Xero	UK and EMEA - Bank feeds may fail to import	Major	07:23	09:10 (1.8 h)	resolved
Canva	Elevated errors updaling videos	Major	12:57	14:06 (1.1 h)	resolved
Gorgias	Helpdesk unavailable for some customers	Major	13:55	14:52 (57 min)	resolved
Bandwidth	Bandwidth Local Market Impairment - LATA 636 - Fargo, ND	Major	15:24	Apr 14, 2023, 14:23 (23 h)	resolved
imgix	Elevated rendering errors	Major	17:20	18:10 (50 min)	resolved
RevenueCat	Spike of errors coming from Apple receipts server	Major	18:30	21:56 (3.4 h)	resolved
Red Hat (incl. Quay.io)	Partial ROSA cluster provisioning failures	Major	22:38	22:58 (20 min)	resolved
Confluence	Error HTTP 403, 401 when accessing Jira/Confluence	Minor	01:06	09:13 (8.1 h)	resolved
Jira	Error HTTP 403, 401 when accessing Jira/Confluence	Minor	01:06	09:14 (8.1 h)	resolved
SparkPost	Outbound message delivery is delayed/slow for some SparkPost customers (US hosted only)	Minor	02:11	03:11 (1.0 h)	resolved
Typeform	Typeform Subscriptions service - Degraded - Subscription Changes Delayed	Minor	09:58	10:31 (33 min)	resolved
Twilio	SMS Delivery Delays to Claro Network in Colombia	Minor	12:11	17:02 (4.8 h)	resolved
Cloudinary	Invalidation Processing Delay	Minor	12:29	20:22 (7.9 h)	resolved
Sentry	Broken SVG static assets on dashboard	Minor	12:47	13:56 (1.1 h)	resolved
Snyk	Container Imports are failing for brokered integrations	Minor	13:17	14:10 (53 min)	resolved
Sinch	Delivery Issue New Zealand - 2degrees	Minor	13:27	15:03 (1.6 h)	resolved
Substack	Substack Notes is experiencing issues	Minor	15:00	16:55 (1.9 h)	resolved
Mixpanel	Temporary Data Ingestion Delay	Minor	15:27	19:38 (4.2 h)	resolved
Aircall	Issue related to Activity Feed	Minor	15:38	Apr 14, 2023, 10:05 (18 h)	resolved
Twilio	SMS Delivery Failures to Velcom Network in Belarus	Minor	16:29	21:07 (4.6 h)	resolved
LaunchDarkly	Event Processing Delays	Minor	16:46	17:27 (41 min)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-47282	Minor	16:54	Apr 14, 2023, 01:02 (8.1 h)	resolved
LaunchDarkly	Event Processing Delays	Minor	17:41	17:56 (15 min)	resolved
Confluent	Single Provider impact for all regions: Experiencing partial provisioning issues on new dedicated clusters in Azure.	Minor	17:43	Apr 14, 2023, 03:04 (9.3 h)	resolved
Sanity	Insufficient user permissions in Studio for some projects	Minor	19:11	21:08 (1.9 h)	resolved
Sinch	Delivery Issue Brazil - Vivo	Minor	19:15	21:24 (2.1 h)	resolved
Sinch	Delivery Issue USA - T-Mobile	Minor	20:39	Apr 14, 2023, 03:15 (6.6 h)	resolved
Heap	Temporary Data Latency	Minor	20:52	Apr 14, 2023, 03:26 (6.6 h)	resolved
Twilio	SMS Delivery Delays to Glo Network in Nigeria	Minor	20:56	Apr 14, 2023, 13:59 (17 h)	resolved
Vonage	USA SMS - Delivery Degradation affecting 10DLC traffic towards T-Mobile	Minor	21:04	Apr 14, 2023, 03:30 (6.4 h)	resolved
Xero	NZ: Some customers may be experiencing blank screen after logging in	Minor	21:16	Apr 14, 2023, 05:19 (8.1 h)	resolved
Twilio	500 Errors When Attempting to Resolve Certain Pages on Twilio.com	Minor	21:31	22:37 (1.1 h)	resolved
Sinch	Delivery Issue Canada - Bell Mobility	Minor	22:59	Apr 14, 2023, 09:11 (10 h)	resolved
Vonage	Canada SMS - Degradation affecting Bell Mobility	Minor	23:42	Apr 14, 2023, 10:28 (11 h)	resolved
Twilio	SMS Delivery Delays to Vodafone Network In Australia	Minor	23:54	Apr 14, 2023, 04:37 (4.7 h)	resolved
DigitalOcean	Customer Support Help Center	No impact listed	10:45	10:45 (0 min)	resolved
Bandwidth	Dashboard Number Ordering Downtime	No impact listed	12:00	12:00 (0 min)	resolved
Deepgram	[Deepgram API] Elevated Error Rates	No impact listed	15:34	15:35 (1 min)	resolved
InfluxData (InfluxDB Cloud)	AWS us-west-2 is down and we are investigating	No impact listed	16:37	18:09 (1.5 h)	resolved
Grafana Cloud	Degraded performance for Hosted Logs in US Central	No impact listed	17:00	17:00 (0 min)	resolved
DigitalOcean	Managed Databases Creation	No impact listed	17:12	17:12 (0 min)	resolved
Twilio	Twilio Billing Discrepancies for Short Code and Alpha Sender Messaging Fees	No impact listed	18:48	18:48 (0 min)	resolved
Vonage	Media Sever Node Failure	No impact listed	21:38	22:43 (1.1 h)	resolved

Still open from earlier days 17

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	ROSA, OSD and OCP installations may fail in AWS China and us-east-2	Major	Apr 11, 2023, 14:31	Apr 14, 2023, 21:20 (3 d)	resolved
Matillion	Customer usage reporting degraded	Minor	Apr 6, 2023, 16:29	Apr 20, 2023, 10:20 (14 d)	resolved
Lever	LTI Data Refresh Issues	Minor	Apr 6, 2023, 18:17	Apr 27, 2023, 15:33 (21 d)	resolved
Scaleway	UCEprotect blacklist our AS	Minor	Apr 8, 2023, 11:08	Jun 12, 2023, 09:35 (65 d)	resolved
Bunny.net	Dashboard / API Slowdowns	Minor	Apr 9, 2023, 09:06	Apr 18, 2023, 14:21 (9 d)	resolved
Twilio	SMS Delivery Delays to Digicel Network in Papua New Guinea	Minor	Apr 10, 2023, 00:03	09:27 (3 d)	resolved
Scaleway	[NETWORK] Peering Issue in Frankfurt : unreachable	Minor	Apr 11, 2023, 13:08	May 9, 2023, 11:06 (28 d)	resolved
Scaleway	[CONSOLE] API request malfunction on PL-WAW-1	Minor	Apr 12, 2023, 11:16	May 9, 2023, 11:08 (27 d)	resolved
Klaviyo	Delay in processing email and SMS subscriptions	Minor	Apr 12, 2023, 12:56	13:22 (24 h)	resolved
Vonage	France SMS - Delivery degradation towards Lycamobile network	Minor	Apr 12, 2023, 13:38	04:51 (15 h)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-47267	Minor	Apr 12, 2023, 16:40	01:06 (8.4 h)	resolved
Vanta	Failed Fetch for PagerDuty Integrations	Minor	Apr 12, 2023, 19:30	Apr 19, 2023, 17:13 (7 d)	resolved
Twilio	Elevated Error Rates for a Subset of Verify Users	Minor	Apr 12, 2023, 20:38	04:20 (7.7 h)	resolved
Segment	Protocols/Source Schema downtime	Minor	Apr 12, 2023, 23:49	01:51 (2.0 h)	resolved
Mixpanel	ID Merge is currently delayed for a subset of projects	No impact listed	Apr 11, 2023, 03:31	15:06 (2 d)	resolved
Bandwidth	Bandwidth Local Market Impairment - 720 - Reno, NV	No impact listed	Apr 11, 2023, 20:58	09:50 (37 h)	resolved
Mixpanel	Increase in query latency + failures	No impact listed	Apr 12, 2023, 18:42	01:46 (7.1 h)	resolved

Maintenance 27

Vendor	Incident	Impact	Started	Resolved	Status
AssemblyAI	[Scheduled] System Maintenance	Maintenance	01:45	02:30 (45 min)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll-Free MMS/SMS	Maintenance	03:00	07:00 (4.0 h)	resolved
Twilio	[Scheduled] US and Canada SMS Carrier Partner Maintenance	Maintenance	03:00	07:00 (4.0 h)	resolved
Twilio	[Scheduled] US MMS Carrier Partner Maintenance	Maintenance	03:00	07:00 (4.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers	Maintenance	04:00	08:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - 338 - Bloomington, IN	Maintenance	04:00	09:00 (5.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll-Free Number Provider	Maintenance	04:00	08:00 (4.0 h)	resolved
Vonage	[Scheduled] USA & CA SMS, MMS - Planned maintenance affecting toll free numbers	Maintenance	04:00	08:00 (4.0 h)	resolved
Typeform	[Scheduled] Scheduled maintenance - Platform	Maintenance	04:00	06:31 (2.5 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	05:01	13:00 (8.0 h)	resolved
Scaleway	[Scheduled] [Cockpit] Upgrade on our infrastructure	Maintenance	07:00	19:00 (12 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Operator Services \| Application Maintenance \| PCR Number # PCRSDI-10424	Maintenance	07:00	08:41 (1.7 h)	resolved
Scaleway	[Scheduled] IT rooms 1 and 2 UPS connection to the BMS.	Maintenance	07:30	Apr 14, 2023, 07:30 (24 h)	resolved
Sinch	[Scheduled] Sinch Scheduled Maintenance - BR1 Site	Maintenance	08:00	11:00 (3.0 h)	resolved
Sinch	[Scheduled] Sinch Scheduled Maintenance - US7 Site	Maintenance	12:50	13:00 (10 min)	resolved
Sinch	[Scheduled] DI SMS 365 \| Operator Services \| Application Maintenance \| PCR Number # PCRSDI-10412	Maintenance	13:00	15:54 (2.9 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Backups Maintenance -- Tokyo	Maintenance	13:00	15:00 (2.0 h)	resolved
Twilio	[Scheduled] Indonesia SMS Carrier Maintenance - XL	Maintenance	18:02	19:00 (58 min)	resolved
Vonage	[Scheduled] Indonesia SMS - Planned maintenance affecting XL Indonesia	Maintenance	18:02	19:00 (58 min)	resolved
Sinch	[Scheduled] Sinch Scheduled Maintenance - EU1 Site	Maintenance	19:00	23:00 (4.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon	Maintenance	20:00	Apr 14, 2023, 00:00 (4.0 h)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Megafon	Maintenance	20:00	Apr 14, 2023, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Beeline	Maintenance	21:00	Apr 14, 2023, 00:00 (3.0 h)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Beeline	Maintenance	21:00	Apr 14, 2023, 00:00 (3.0 h)	resolved
Twilio	[Scheduled] France Voice SMS Carrier Partner Maintenance	Maintenance	22:00	Apr 14, 2023, 05:00 (7.0 h)	resolved
Twilio	[Scheduled] United Kingdom Voice Carrier Partner Maintenance	Maintenance	22:02	Apr 14, 2023, 01:00 (3.0 h)	resolved
Twilio	[Scheduled] France SMS Carrier Maintenance - SFR	Maintenance	23:00	Apr 14, 2023, 03:00 (4.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Ashby, Bandwidth, Wix, Xero, Canva, Gorgias, imgix, RevenueCat, Red Hat (incl. Quay.io), Confluence, Jira, SparkPost.

Cite this

47 vendor-reported incidents started on 2023-04-13 (UTC) across 30 vendors, 11 labelled major or critical by the vendor.

Title: Outages on April 13, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-04-13 00:00 UTC
URL: https://rewindex.com/outages/2023-04-13

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