Companies/DigitalOcean/Incidents

DigitalOcean: Customer Support Help Center

Timeline of updates

1. resolved2023-04-13 10:45 UTC

   Impact: minor; Our Engineering team has confirmed that the issue impacting our Help Center has been fully resolved. If you continue to experience any issues in relation to this incident please open a ticket with our support team. Thank you for your patience. Affected Components: Services - Support Center Regions - Global Status: resolved 2023-04-13 17:02 UTC - Our Engineering team has deployed a fix for the issue impacting our Help Center. As of 14:10 UTC, all impact has been mitigated and users should no longer experience any issues with updating existing tickets. We are monitoring the situation and will post an update once the incident is completely resolved. Thank you for your patience and we apologize for the inconvenience. Affected Components: Services - Support Center Regions - Global Status: monitoring 2023-04-13 15:45 UTC - Our Engineering team is investigating an issue with customers being unable to update existing tickets on our help center at https://cloudsupport.digitalocean.com/ (opens in new tab) At this time, a subset of users may observe an error on the page. As a temporary workaround, users may still create a new ticket at https://cloudsupport.digitalocean.com/s/ (opens in new tab) We apologize for the inconvenience and will post an update as soon as further information is available. Affected Components: Services - Support Center Regions - Global Status: investigating 2023-04-13 10:45 UTC - Incident Created at: 2023-04-13 10:45 UTC Resolved at: 2023-04-13 17:02 UTC

From DigitalOcean’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.digitalocean.com (opens in new tab).

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