# DigitalOcean: Customer Support Help Center

> DigitalOcean status incident “Customer Support Help Center” on 2023-04-13: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/digitalocean/incidents/bpkxgkxcqz66
Last updated: 2023-04-13T10:45:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-04-13 10:45 UTC · Resolved: 2023-04-13 10:45 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.digitalocean.com/incidents/bpkxgkxcqz66](https://status.digitalocean.com/incidents/bpkxgkxcqz66)
- [Company: DigitalOcean](https://rewindex.com/company/digitalocean.md)

## Timeline of updates

- **resolved** 2023-04-13 10:45 UTC: Impact: minor; Our Engineering team has confirmed that the issue impacting our Help Center has been fully resolved. If you continue to experience any issues in relation to this incident please open a ticket with our support team. Thank you for your patience. Affected Components: Services - Support Center Regions - Global Status: resolved 2023-04-13 17:02 UTC - Our Engineering team has deployed a fix for the issue impacting our Help Center. As of 14:10 UTC, all impact has been mitigated and users should no longer experience any issues with updating existing tickets. We are monitoring the situation and will post an update once the incident is completely resolved. Thank you for your patience and we apologize for the inconvenience. Affected Components: Services - Support Center Regions - Global Status: monitoring 2023-04-13 15:45 UTC - Our Engineering team is investigating an issue with customers being unable to update existing tickets on our help center at https://cloudsupport.digitalocean.com/ At this time, a subset of users may observe an error on the page. As a temporary workaround, users may still create a new ticket at https://cloudsupport.digitalocean.com/s/ We apologize for the inconvenience and will post an update as soon as further information is available. Affected Components: Services - Support Center Regions - Global Status: investigating 2023-04-13 10:45 UTC - Incident Created at: 2023-04-13 10:45 UTC Resolved at: 2023-04-13 17:02 UTC

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by DigitalOcean, started 2023-04-13 10:45 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/digitalocean/incidents/bpkxgkxcqz66
- Citation: DigitalOcean, “Customer Support Help Center” (2023-04-13 10:45 UTC). Archived by Rewindex: https://rewindex.com/company/digitalocean/incidents/bpkxgkxcqz66 (CC BY 4.0).
- Markdown link: `[DigitalOcean: Customer Support Help Center (2023-04-13)](https://rewindex.com/company/digitalocean/incidents/bpkxgkxcqz66)`


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Canonical: https://rewindex.com/company/digitalocean/incidents/bpkxgkxcqz66 · Markdown: https://rewindex.com/company/digitalocean/incidents/bpkxgkxcqz66.md · JSON: https://rewindex.com/api/v1/companies/digitalocean/incidents/bpkxgkxcqz66 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T19:05:24.979Z