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CompaniesGorgiasMonthly reportsApril 2023

Gorgias in April 2023: incidents, uptime and changes

8incidents posted
2labelled major or critical
99.63%free of major/critical
82.99%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 38 min, incident time 5.1 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 6

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Helpdesk unavailable for some customersMajor57 minresolved04-13
Outdated search results in ticket search featureMajor1.7 hresolved04-22

Other incidents 6

IncidentImpactStartedDurationStatusDay
Customer search results may not be up-to-dateMinor1.6 hresolved04-08
Outdated search results in ticket search featureMinor3.2 hresolved04-15
Outdated search results in customer search featureMinor1.3 hresolved04-18
Outdated Recharge dataMinor1.7 hresolved04-24
Elevated error ratesMinor1.1 hresolved04-25
Delay in message and rules processing. Live ticket updates impacted too.Minor2.7 hresolved04-26

Cite this

Gorgias posted 8 status incidents in April 2023 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in April 2023
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2023/04

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