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CompaniesGorgiasMonthly reportsMay 2023

Gorgias in May 2023: incidents, uptime and changes

10incidents posted
3labelled major or critical
96.49%free of major/critical
73.76%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 26 h 3 min, incident time 8.1 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 6 · No impact listed 1

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Outlook integration errorsMajor23 hresolved05-14
Delayed results on ticket search and view searchMajor1.4 hresolved05-19
Instagram Comments and DMs not pulling into GorgiasMajor1.6 hresolved05-21

Other incidents 7

IncidentImpactStartedDurationStatusDay
Potential disruptions on our WhatsApp featuresMinor33 dresolved05-04
Outdated search results in ticket search and views filtersMinor2.5 hresolved05-05
Outdated search results in ticket search and views filtersMinor49 minresolved05-05
Outdated search results in ticket search and views filtersMinor4.1 hresolved05-08
Partial outage of chatNo impact listed0 minresolved05-08
Outdated search results in ticket search and views filtersMinor35 minresolved05-11
Live updates are experiencing delaysMinor32 minresolved05-31

Cite this

Gorgias posted 10 status incidents in May 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in May 2023
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2023/05

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