Outages by dayMay 19, 2023

Outages on May 19, 2023

UTC day 2023-05-19 (May 19, 2023, 00:00 to May 19, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

47incidents started

13labelled major or critical

24vendors with a new incident

17still open from earlier days

By vendor label: Critical 3 · Major 10 · Minor 29 · No impact listed 5 · 12 maintenance

Incidents started this day 47

Vendor	Incident	Impact	Started	Resolved	Status
LaunchDarkly	Increased API latency and error rate	Critical	01:33	05:43 (4.2 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - 342 - Marquette MI	Critical	14:58	17:00 (2.0 h)	resolved
Confluence	Confluence users may experience problems receiving emails from Confluence	Critical	18:03	18:54 (51 min)	resolved
Confluent	Applications may experience failures when attempting to connect to Basic and Standard clusters in AWS eu-central-1	Major	08:51	11:48 (3.0 h)	resolved
Snyk	app.snyk.io outage	Major	09:18	10:26 (1.1 h)	resolved
Scaleway	TEST	Major	09:42	10:02 (20 min)	resolved
Bunny.net	Increase In 500/502 Errors	Major	10:00	12:19 (2.3 h)	resolved
Sanity	Some GraphQL queries failing with 400 status code	Major	10:55	10:55 (0 min)	resolved
Snowflake	Azure - Canada Central (Toronto): INC0084712	Major	12:20	16:10 (3.8 h)	resolved
Gorgias	Delayed results on ticket search and view search	Major	14:51	16:16 (1.4 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - 330 - Evansville IN	Major	14:55	17:00 (2.1 h)	resolved
SparkPost	Elevated error rates for some SparkPost Enterprise customers injecting via SMTP in the US region.	Major	16:30	20:15 (3.8 h)	resolved
Trello	All Trello users may experience problems receiving emails from Trello	Major	16:37	20:04 (3.5 h)	resolved
Sinch	Delivery Issue Kuwait - Ooredoo	Minor	01:03	04:12 (3.1 h)	resolved
Vonage	Kuwait SMS - Delivery degradation towards Ooredoo network	Minor	01:28	04:43 (3.3 h)	resolved
Sinch	Delivery Issue Kuwait - Zain	Minor	02:30	04:14 (1.7 h)	resolved
Twilio	SMS Delivery Delays to Ooredoo Network in Kuwait	Minor	02:57	08:09 (5.2 h)	resolved
Confluent	We are experiencing issues in sending notifications to customers.	Minor	06:04	06:53 (49 min)	resolved
Logz.io	Logs Ingestion	Minor	06:12	09:21 (3.1 h)	resolved
Scaleway	[Dedibox]-DC3 room 4-6 rack C7 - faulty switch	Minor	07:55	May 24, 2023, 09:36 (5 d)	resolved
Sinch	Delivery Issue Brazil - Tim and Vivo	Minor	08:14	10:48 (2.6 h)	resolved
Vonage	Mexico SMS - Degradation towards Mexico Unefon	Minor	08:14	11:49 (3.6 h)	resolved
Twilio	Connectivity Lost on 4% of Super SIM Devices	Minor	08:47	10:08 (1.4 h)	resolved
Vonage	User Configurations Being Reset	Minor	08:53	16:11 (7.3 h)	resolved
Twilio	Voice Application SID is Removed When Updating Phone Number Config in Twilio Console	Minor	09:53	May 20, 2023, 00:49 (15 h)	resolved
Scaleway	[Dedibox]-DC3 room 4-5 rack F19,F20,F21 - network unreachable	Minor	10:44	13:06 (2.4 h)	resolved
Twilio	Workflow Orchestration Tool is Unavailable in US1 Region Impacting Multiple Services	Minor	10:57	12:28 (1.5 h)	resolved
Sinch	Delivery Issue France - SYMA	Minor	11:13	23:04 (12 h)	resolved
Scaleway	[AMS]- AMS1 room H6 rack 6.12.55 - RPN down	Minor	12:05	12:05 (0 min)	resolved
Akamai	Telephony availability in North America	Minor	13:09	May 26, 2023, 14:00 (7 d)	resolved
Twilio	SMS Delivery Delays to Syma Mobile Network in France	Minor	14:19	19:19 (5.0 h)	resolved
Twilio	SMS Delivery Delay to MTS Network in Belarus	Minor	14:58	18:27 (3.5 h)	resolved
QuickBooks Online	Currency exchange rate issue	Minor	14:59	May 22, 2023, 14:44 (3 d)	resolved
Sinch	Delivery Issue Brazil - Tim	Minor	15:35	22:57 (7.4 h)	resolved
Sinch	Delivery Issue Brazil - Vivo	Minor	15:39	22:55 (7.3 h)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \|\| TT# MNOC-47939	Minor	17:17	May 20, 2023, 06:00 (13 h)	resolved
Sinch	DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of DR \| TT# MNOC-47941	Minor	17:29	22:47 (5.3 h)	resolved
Twilio	SMS Delivery Delays to Movistar Network in Nicaragua	Minor	17:39	22:35 (4.9 h)	resolved
Vonage	Nicaragua SMS - Degradation towards Telefonica Moviles	Minor	17:47	20:58 (3.2 h)	resolved
SurveyMonkey	Email errors and delays	Minor	18:24	20:14 (1.8 h)	resolved
Braze	Currents Data Latency	Minor	19:41	May 20, 2023, 03:19 (7.6 h)	resolved
Sinch	Delivery Issue Mexico - Izzi	Minor	23:23	May 20, 2023, 03:15 (3.9 h)	resolved
Aircall	Users Unable to Make or Receive Calls	No impact listed	00:54	02:05 (1.2 h)	resolved
Twilio	Automated Alert: Minimal Customer Impact	No impact listed	04:33	04:47 (14 min)	resolved
New Relic	New Relic UI Latency in US Region	No impact listed	05:26	06:37 (1.2 h)	resolved
Rootly	Users experiencing login issue using SSO authentication	No impact listed	15:26	15:26 (0 min)	resolved
HubSpot	Lists memberships did not display	No impact listed	20:33	20:33 (0 min)	resolved

Still open from earlier days 17

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[HOSTING]-FTP connection unreachable	Major	May 16, 2023, 18:00	Jun 16, 2023, 10:34 (31 d)	resolved
Snyk	Snyk Code Timeouts and Connection issues	Major	May 18, 2023, 20:48	16:33 (20 h)	resolved
Xero	Global: Hubdoc - Documents not publishing to Xero and other integrations	Major	May 18, 2023, 22:48	00:28 (1.7 h)	resolved
Linode (Akamai)	Service Issue - Cloud Manager and API	Major	May 18, 2023, 23:28	00:57 (1.5 h)	resolved
DigitalOcean	Subsea Fiber Faults in the APAC region	Minor	May 12, 2023, 16:52	May 28, 2023, 19:16 (16 d)	resolved
Twilio	SMS Delivery Delays to Etisalat Network in Niger	Minor	May 15, 2023, 08:10	May 20, 2023, 11:17 (5 d)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \|\| TT# MNOC-47901	Minor	May 17, 2023, 15:35	08:52 (41 h)	resolved
Akamai	Certificate Provisioning Service (CPS) issues	Minor	May 18, 2023, 03:21	May 22, 2023, 16:48 (5 d)	resolved
Twilio	SMS Delivery Delays to Movicel Network in Angola	Minor	May 18, 2023, 12:01	20:55 (33 h)	resolved
Bandwidth	Bandwidth International Market Impairment - Brazil - Salvador and Aracaju	Minor	May 18, 2023, 16:38	May 21, 2023, 22:59 (3 d)	resolved
Scaleway	[HOSTING] Email Outage	Minor	May 18, 2023, 22:56	09:56 (11 h)	resolved
Twilio	Flex, Programmable Voice Client JS, and SIP Registration Failures	Minor	May 18, 2023, 23:20	02:04 (2.7 h)	resolved
Twilio	Automated Alert	Minor	May 18, 2023, 23:49	00:53 (1.1 h)	resolved
Lever	Phone support unavailable due to Zendesk outage	Minor	May 18, 2023, 23:50	01:49 (2.0 h)	resolved
Hotjar	Heatmap Screenshots are impacted by internal performance degradation	No impact listed	May 18, 2023, 10:20	10:05 (24 h)	resolved
Hotjar	Hotjar Ask backend is not processing some data correctly	No impact listed	May 18, 2023, 15:17	10:15 (19 h)	resolved
Twilio	Automated Alert	No impact listed	May 18, 2023, 23:46	00:52 (1.1 h)	resolved

Maintenance 12

Vendor	Incident	Impact	Started	Resolved	Status
Linode (Akamai)	[Scheduled] Emergency Maintenance for Cloud Manager, API, CLI, Backups Service, Images, and Linode.com Website	Maintenance	02:00	03:38 (1.6 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:01	10:01 (6.0 h)	resolved
Twilio	[Scheduled] US MMS Carrier Partner Maintenance	Maintenance	04:01	08:00 (4.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	04:01	08:00 (4.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	04:01	06:00 (2.0 h)	resolved
Vonage	[Scheduled] USA SMS - Planned maintenance affecting messages sent using a subset of Short Codes	Maintenance	04:01	06:00 (2.0 h)	resolved
Twilio	[Scheduled] Kazakhstan SMS Carrier Maintenance - Tele2	Maintenance	06:00	12:01 (6.0 h)	resolved
Twilio	[Scheduled] Mexico SMS Carrier Maintenance - AT&T	Maintenance	06:00	12:01 (6.0 h)	resolved
Vonage	[Scheduled] Mexico SMS - Planned Maintenance affecting AT&T Mexico	Maintenance	06:00	12:01 (6.0 h)	resolved
Sinch	[Scheduled] Sinch Scheduled Maintenance - BR1 Site	Maintenance	08:00	11:00 (3.0 h)	resolved
Twilio	[Scheduled] Philippines Voice Carrier Partner Maintenance	Maintenance	12:01	18:00 (6.0 h)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Tele2	Maintenance	20:01	May 20, 2023, 00:00 (4.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: LaunchDarkly, Bandwidth, Confluence, Confluent, Snyk, Scaleway, Bunny.net, Sanity, Snowflake, Gorgias, SparkPost, Trello.

Cite this

47 vendor-reported incidents started on 2023-05-19 (UTC) across 24 vendors, 13 labelled major or critical by the vendor.

Title: Outages on May 19, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-05-19 00:00 UTC
URL: https://rewindex.com/outages/2023-05-19

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