Hotjar: Hotjar Ask backend is not processing some data correctly
Timeline of updates
- resolved
We've resolved this incident and messages are being forwarded correctly again. Thanks for bearing with us!
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2023-05-18 15:17 UTC, resolved after 19 h, 1 update(s).
- Title
- Hotjar Ask backend is not processing some data correctly
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/91z4y8hf8m0l
Hotjar profileRecent Hotjar incidentsAll outages on May 18, 2023Hotjar in May 2023MarkdownJSON