# Hotjar: Hotjar Ask backend is not processing some data correctly

> Hotjar status incident “Hotjar Ask backend is not processing some data correctly” on 2023-05-18: impact none (vendor’s label), 19 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/91z4y8hf8m0l
Last updated: 2023-05-19T10:15:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-05-18 15:17 UTC · Resolved: 2023-05-19 10:15 UTC · Duration: 19 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/91z4y8hf8m0l](https://status.hotjar.com/incidents/91z4y8hf8m0l)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-05-19 10:15 UTC: We've resolved this incident and messages are being forwarded correctly again. Thanks for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-05-18 15:17 UTC, resolved after 19 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/91z4y8hf8m0l
- Citation: Hotjar, “Hotjar Ask backend is not processing some data correctly” (2023-05-18 15:17 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/91z4y8hf8m0l (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar Ask backend is not processing some data correctly (2023-05-18)](https://rewindex.com/company/hotjar/incidents/91z4y8hf8m0l)`


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Canonical: https://rewindex.com/company/hotjar/incidents/91z4y8hf8m0l · Markdown: https://rewindex.com/company/hotjar/incidents/91z4y8hf8m0l.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/91z4y8hf8m0l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:48:55.443Z