Outages by dayMay 18, 2023

Outages on May 18, 2023

UTC day 2023-05-18 (May 18, 2023, 00:00 to May 18, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

39incidents started

8labelled major or critical

23vendors with a new incident

15still open from earlier days

By vendor label: Critical 1 · Major 7 · Minor 22 · No impact listed 9 · 19 maintenance

Incidents started this day 39

Vendor	Incident	Impact	Started	Resolved	Status
Snowflake	Azure - Central India (Pune): INC0084659	Critical	00:20	01:13 (53 min)	resolved
Aircall	Login Issues	Major	08:45	09:22 (37 min)	resolved
Bandwidth	Possible Messaging Provisioning Failures	Major	13:10	14:57 (1.8 h)	resolved
DigitalOcean	Volumes Availability and Downstream Services in FRA1	Major	17:32	18:48 (1.3 h)	resolved
Confluent	Unavailability for Basic and Standard Kafka clusters in AWS eu-west-1	Major	17:36	18:38 (1.0 h)	resolved
Snyk	Snyk Code Timeouts and Connection issues	Major	20:48	May 19, 2023, 16:33 (20 h)	resolved
Xero	Global: Hubdoc - Documents not publishing to Xero and other integrations	Major	22:48	May 19, 2023, 00:28 (1.7 h)	resolved
Linode (Akamai)	Service Issue - Cloud Manager and API	Major	23:28	May 19, 2023, 00:57 (1.5 h)	resolved
Akamai	Certificate Provisioning Service (CPS) issues	Minor	01:22	02:08 (46 min)	resolved
Akamai	Certificate Provisioning Service (CPS) issues	Minor	03:21	May 22, 2023, 16:48 (5 d)	resolved
Coralogix	Data delays only for High frequent Logs for plans of more than 500GB in Europe region (coralogix.com) - all logs can be queried in Archive. No impact on alerts. ETA 15 min	Minor	06:52	07:53 (1.0 h)	resolved
Linode (Akamai)	Service Issue - rDNS	Minor	11:31	18:59 (7.5 h)	resolved
Twilio	SMS Delivery Delays to Movicel Network in Angola	Minor	12:01	May 19, 2023, 20:55 (33 h)	resolved
Plivo	Delivery delay on Inbound/Outbound regular SMS/MMS towards the US phone numbers	Minor	13:30	14:59 (1.5 h)	resolved
Bandwidth	Possible Dashboard Delays	Minor	14:24	16:28 (2.1 h)	resolved
Twilio	SMS Delivery Delays to Zimbabwe Econet Network	Minor	14:24	19:33 (5.2 h)	resolved
Twilio	SMS Delivery Delays to Congo Orange/Tigo Network	Minor	15:10	22:09 (7.0 h)	resolved
imgix	Intermittent rendering errors	Minor	15:52	17:24 (1.5 h)	resolved
Hex	Some projects failing to acquire new kernels	Minor	15:55	17:14 (1.3 h)	resolved
Bandwidth	Bandwidth International Market Impairment - Brazil - Salvador and Aracaju	Minor	16:38	May 21, 2023, 22:59 (3 d)	resolved
Twilio	SMS Delivery Failures to a Subset of Destinations in UK Sub-Regions	Minor	16:51	19:25 (2.6 h)	resolved
Sinch	Delivery Issue - US	Minor	17:47	19:39 (1.9 h)	resolved
Vonage	USA SMS and MMS - Degradation affecting AT&T	Minor	18:21	22:36 (4.3 h)	resolved
Twilio	SMS and MMS Delivery Delays to AT&T in the US	Minor	18:23	21:51 (3.5 h)	resolved
Sinch	DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of DR \| TT# MNOC-47917	Minor	19:57	22:47 (2.8 h)	resolved
New Relic	Alert Irregularities in US Region	Minor	22:09	22:37 (28 min)	resolved
Scaleway	[HOSTING] Email Outage	Minor	22:56	May 19, 2023, 09:56 (11 h)	resolved
Twilio	Flex, Programmable Voice Client JS, and SIP Registration Failures	Minor	23:20	May 19, 2023, 02:04 (2.7 h)	resolved
Twilio	Automated Alert	Minor	23:49	May 19, 2023, 00:53 (1.1 h)	resolved
Lever	Phone support unavailable due to Zendesk outage	Minor	23:50	May 19, 2023, 01:49 (2.0 h)	resolved
Dropbox Sign	Increased API request failures	No impact listed	04:48	11:59 (7.2 h)	resolved
Vonage	Issue with Broadcast Service	No impact listed	08:47	09:20 (33 min)	resolved
Hotjar	Heatmap Screenshots are impacted by internal performance degradation	No impact listed	10:20	May 19, 2023, 10:05 (24 h)	resolved
Dropbox	Dropbox was not working as expected	No impact listed	14:35	14:35 (0 min)	resolved
Hotjar	Hotjar Ask backend is not processing some data correctly	No impact listed	15:17	May 19, 2023, 10:15 (19 h)	resolved
Twilio	Twilio Console JP1 Access Errors	No impact listed	15:53	16:11 (18 min)	resolved
New Relic	Synthetics Delays in the EU Region	No impact listed	19:00	19:00 (0 min)	resolved
Elastic Cloud	Azure - Failed User SSO Logins	No impact listed	21:25	21:54 (29 min)	resolved
Twilio	Automated Alert	No impact listed	23:46	May 19, 2023, 00:52 (1.1 h)	resolved

Still open from earlier days 15

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[HOSTING]-FTP connection unreachable	Major	May 16, 2023, 18:00	Jun 16, 2023, 10:34 (31 d)	resolved
Snyk	Partial Recurring Tests outage (EU and AU deployments)	Major	May 17, 2023, 09:57	10:42 (25 h)	resolved
Canva	The issue has been identified	Major	May 17, 2023, 21:16	00:28 (3.2 h)	resolved
Sinch	Delivery Issue Brazil - Claro	Minor	May 11, 2023, 15:24	May 23, 2023, 17:48 (12 d)	resolved
Segment	Debugger is experiencing higher than normal latency	Minor	May 11, 2023, 15:41	Jun 5, 2023, 17:26 (25 d)	resolved
DigitalOcean	Subsea Fiber Faults in the APAC region	Minor	May 12, 2023, 16:52	May 28, 2023, 19:16 (16 d)	resolved
Twilio	SMS Delivery Delays to Etisalat Network in Niger	Minor	May 15, 2023, 08:10	May 20, 2023, 11:17 (5 d)	resolved
Twilio	Call quality issues to a Subset of Twilio UK Phone Numbers	Minor	May 15, 2023, 14:24	22:05 (3 d)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \|\| TT# MNOC-47901	Minor	May 17, 2023, 15:35	May 19, 2023, 08:52 (41 h)	resolved
LaunchDarkly	Missing client usage data	Minor	May 17, 2023, 17:07	05:11 (12 h)	resolved
Sinch	DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of DR \|\| TT# MNOC-47906	Minor	May 17, 2023, 19:55	00:17 (4.4 h)	resolved
v0	Investigating issues deploying Builds	Minor	May 17, 2023, 21:33	00:18 (2.8 h)	resolved
Vercel	Investigating issues deploying Builds	Minor	May 17, 2023, 21:33	00:18 (2.8 h)	resolved
Sinch	Delivery Issue New Zealand - Vodafone	Minor	May 17, 2023, 22:59	01:21 (2.4 h)	resolved
Vonage	New Zealand SMS - Delivery degradation and delays towards Vodafone	Minor	May 17, 2023, 23:37	01:51 (2.2 h)	resolved

Maintenance 19

Vendor	Incident	Impact	Started	Resolved	Status
Linode (Akamai)	[Scheduled] Scheduled Emergency Network Maintenance - US-East (Newark)	Maintenance	02:01	05:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll-Free MMS/SMS	Maintenance	03:00	07:00 (4.0 h)	resolved
Twilio	[Scheduled] US and Canada SMS and MMS Carrier partner Maintenance	Maintenance	03:00	07:00 (4.0 h)	resolved
Vonage	[Scheduled] USA & CA SMS, MMS - Planned maintenance affecting toll free numbers	Maintenance	03:00	11:00 (8.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:00	10:01 (6.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	05:00	May 19, 2023, 14:01 (33 h)	resolved
Vonage	[Scheduled] USA SMS - Emergency Maintenance affecting T-Mobile	Maintenance	05:00	11:00 (6.0 h)	resolved
Twilio	[Scheduled] Canada Account Security Service Partner Maintenance	Maintenance	06:00	10:01 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll-Free Number Provider	Maintenance	07:00	11:00 (4.0 h)	resolved
Sinch	[Scheduled] Sinch Scheduled Maintenance - CA1 Site	Maintenance	08:01	11:00 (3.0 h)	resolved
Vonage	[Scheduled] Canada SMS - Planned maintenance affecting messages sent using a subset of Short Codes	Maintenance	08:01	11:00 (3.0 h)	resolved
DNSimple	[Scheduled] Registrar Scheduled Maintenance Notice	Maintenance	12:01	18:01 (6.0 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Emergency Network Maintenance - AP-South (Singapore)	Maintenance	14:00	15:00 (1.0 h)	resolved
Twilio	[Scheduled] Vietnam SMS Carrier Maintenance - Viettel	Maintenance	17:00	21:01 (4.0 h)	resolved
Vonage	[Scheduled] Vietnam SMS - Planned Maintenance affecting SMS for Viettel	Maintenance	17:00	21:01 (4.0 h)	resolved
Bandwidth	[Scheduled] Global Data Center Maintenance - Germany	Maintenance	18:00	20:00 (2.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Partner Maintenance	Maintenance	18:00	20:00 (2.0 h)	resolved
Vonage	[Scheduled] Kazakhstan SMS - Planned maintenance affecting Altel JSC and Tele2	Maintenance	18:00	May 19, 2023, 00:00 (6.0 h)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Tele2	Maintenance	20:00	May 19, 2023, 02:00 (6.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Snowflake, Aircall, Bandwidth, DigitalOcean, Confluent, Snyk, Xero, Linode (Akamai), Akamai, Coralogix, Twilio, Plivo.

Cite this

39 vendor-reported incidents started on 2023-05-18 (UTC) across 23 vendors, 8 labelled major or critical by the vendor.

Title: Outages on May 18, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-05-18 00:00 UTC
URL: https://rewindex.com/outages/2023-05-18

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