rewindex

CompaniesDropbox SignIncidents

Dropbox Sign: Increased API request failures

No impact listedStatus: resolvedStarted Resolved (7.2 h)2 updatesstspg.io (opens in new tab)

Affected components: API - API callbacks from Dropbox SignAPI callbacks from Dropbox SignAPI - API callbacks from Dropbox Forms

Timeline of updates

  1. monitoring

    During our scheduled release, between 2023-05-17 20:48 - 2023-05-18 03:32 UTC we experienced an issue where some API requests were failing when the field length exceeded a certain limit. This issue has now been resolved. We are continuing to monitor the situation. If you have any questions or concerns, please do not hesitate to contact us.

  2. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Dropbox Sign, started 2023-05-18 04:48 UTC, resolved after 7.2 h, 2 update(s).

Title
Increased API request failures
Vendor
Dropbox Sign
Date
URL
https://rewindex.com/company/dropbox-sign/incidents/l0v3vjccr56z

Dropbox Sign profileRecent Dropbox Sign incidentsAll outages on May 18, 2023Dropbox Sign in May 2023MarkdownJSON