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CompaniesXeroMonthly reportsMay 2023

Xero in May 2023: incidents, uptime and changes

17incidents posted
5labelled major or critical
98.94%free of major/critical
93.84%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 7 h 52 min, incident time 45 h 48 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 4 · Minor 11 · No impact listed 1

Major and critical incidents 5

IncidentImpactStartedDurationStatusDay
UK: Errors accessing VATCritical3.1 hresolved05-05
XPM - customers encountering error messagesMajor1.0 hresolved05-08
Global: XPM - customers redirected to dashboardMajor1.4 hresolved05-09
Global: Hubdoc - Documents not publishing to Xero and other integrationsMajor1.7 hresolved05-18
Global: Subscription invoices - online invoices not loadingMajor40 minresolved05-30

Other incidents 12

IncidentImpactStartedDurationStatusDay
Customers experiencing slowness across XeroMinor55 minresolved05-01
Global: Bank feeds - customers unable to access bank feed application formsMinor22 minresolved05-03
Global: Emails - Customers are experiencing a delay in sending emails from XeroNo impact listed1.7 hresolved05-09
WorkflowMax - Some users are experiencing performance issuesMinor38 minresolved05-10
Global: Xero Central Learning inaccessibleMinor2.5 hresolved05-16
AU: Payroll - Some customers are experiencing an issue with blank ABA filesMinor24 hresolved05-25
Global: HQ - Some customers are unable to view the client tabMinor1.1 hresolved05-25
ATO connection issuesMinor2.9 hresolved05-29
Global: Navigation bar - Not showing for some customersMinor47 minresolved05-29
Global: Reporting - Customers unable to export into Google SheetsMinor4.5 hresolved05-30
AU: Product - Xero Tax - Customers unable to export or printMinor1.8 hresolved05-31
Global: Xero Practice Manager (XPM) - Some customers are experiencing performance issuesMinor47 minresolved05-31

Cite this

Xero posted 17 status incidents in May 2023 (5 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in May 2023
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2023/05

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