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CompaniesXeroMonthly reportsApril 2023

Xero in April 2023: incidents, uptime and changes

15incidents posted
7labelled major or critical
98.51%free of major/critical
97.22%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 h 43 min, incident time 19 h 59 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 3 · Major 4 · Minor 3 · No impact listed 5

Major and critical incidents 7

IncidentImpactStartedDurationStatusDay
Customers experiencing slowness across XeroCritical1.4 hresolved04-10
Some users unable to login to XeroCritical1.8 hresolved04-11
Payroll - Users are unable to access Xero MeCritical6 minresolved04-12
Global: Problems accessing HubdocMajor1.7 hresolved04-03
UK: Errors accessing MTD VATMajor3.0 hresolved04-06
UK and EMEA - Bank feeds may fail to importMajor1.8 hresolved04-13
Xero Files - customers unable to access or retrieve filesMajor58 minresolved04-29

Other incidents 8

IncidentImpactStartedDurationStatusDay
Global: Bank accounts - transactions may be slow to refreshNo impact listed1.3 hresolved04-02
Global: Login - Some customers unable to login to XeroNo impact listed0 minresolved04-04
NZ: Some customers may be experiencing blank screen after logging inMinor8.1 hresolved04-13
App Partners - information not updating in third party integration AppsNo impact listed1.7 hresolved04-15
Global: Contacts - Customers were unable to load the Contacts screen in XeroNo impact listed0 minresolved04-19
Global: Hubdoc - Contact list issuesNo impact listed0 minresolved04-20
Global: Payroll - Customers may be experiencing performance issuesMinor23 minresolved04-20
Hubdoc - Customers are currently not getting the option to select account codesMinor50 minresolved04-26

Maintenance 5

Show scheduled maintenance

Cite this

Xero posted 15 status incidents in April 2023 (7 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in April 2023
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2023/04

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