# Xero in April 2023: incidents, uptime and changes > Xero in April 2023: 15 incidents on its status page (7 major or critical), 98.51% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages. Canonical: https://rewindex.com/company/xero/2023/04 Last updated: 2023-05-01T00:00:00Z - Incidents posted: 15 (major/critical: 7) · Maintenance: 5 - By vendor impact label: critical 3, major 4, minor 3, none 5 - Uptime (vendor-reported): 98.51% free of major/critical incidents, 97.22% free of any incident; outage time 10 h 43 min, incident time 19 h 59 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [March 2023](https://rewindex.com/company/xero/2023/03.md) · Next: [May 2023](https://rewindex.com/company/xero/2023/05.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Customers experiencing slowness across Xero](https://rewindex.com/company/xero/incidents/nn3bw55vy9j1.md) | critical | 2023-04-10 23:57 UTC | 2023-04-11 01:18 UTC | 1.4 h | resolved | | [Some users unable to login to Xero](https://rewindex.com/company/xero/incidents/g6vrckhby4jf.md) | critical | 2023-04-11 08:45 UTC | 2023-04-11 10:33 UTC | 1.8 h | resolved | | [Payroll - Users are unable to access Xero Me](https://rewindex.com/company/xero/incidents/374m4pgz64cz.md) | critical | 2023-04-12 01:30 UTC | 2023-04-12 01:36 UTC | 6 min | resolved | | [Global: Problems accessing Hubdoc](https://rewindex.com/company/xero/incidents/ckfmyybgfhx4.md) | major | 2023-04-03 10:09 UTC | 2023-04-03 11:51 UTC | 1.7 h | resolved | | [UK: Errors accessing MTD VAT](https://rewindex.com/company/xero/incidents/nqvcpl9dyjw0.md) | major | 2023-04-06 14:06 UTC | 2023-04-06 17:07 UTC | 3.0 h | resolved | | [UK and EMEA - Bank feeds may fail to import](https://rewindex.com/company/xero/incidents/b3wt1k8z8gmj.md) | major | 2023-04-13 07:23 UTC | 2023-04-13 09:10 UTC | 1.8 h | resolved | | [Xero Files - customers unable to access or retrieve files](https://rewindex.com/company/xero/incidents/xshc5pqgmhc3.md) | major | 2023-04-29 17:32 UTC | 2023-04-29 18:30 UTC | 58 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Global: Bank accounts - transactions may be slow to refresh](https://rewindex.com/company/xero/incidents/fsvy8ky0h0km.md) | none | 2023-04-02 22:20 UTC | 2023-04-02 23:37 UTC | 1.3 h | resolved | | [Global: Problems accessing Hubdoc](https://rewindex.com/company/xero/incidents/ckfmyybgfhx4.md) | major | 2023-04-03 10:09 UTC | 2023-04-03 11:51 UTC | 1.7 h | resolved | | [Global: Login - Some customers unable to login to Xero](https://rewindex.com/company/xero/incidents/6w1m018lq8rk.md) | none | 2023-04-04 21:08 UTC | 2023-04-04 21:08 UTC | 0 min | resolved | | [UK: Errors accessing MTD VAT](https://rewindex.com/company/xero/incidents/nqvcpl9dyjw0.md) | major | 2023-04-06 14:06 UTC | 2023-04-06 17:07 UTC | 3.0 h | resolved | | [Customers experiencing slowness across Xero](https://rewindex.com/company/xero/incidents/nn3bw55vy9j1.md) | critical | 2023-04-10 23:57 UTC | 2023-04-11 01:18 UTC | 1.4 h | resolved | | [Some users unable to login to Xero](https://rewindex.com/company/xero/incidents/g6vrckhby4jf.md) | critical | 2023-04-11 08:45 UTC | 2023-04-11 10:33 UTC | 1.8 h | resolved | | [Payroll - Users are unable to access Xero Me](https://rewindex.com/company/xero/incidents/374m4pgz64cz.md) | critical | 2023-04-12 01:30 UTC | 2023-04-12 01:36 UTC | 6 min | resolved | | [UK and EMEA - Bank feeds may fail to import](https://rewindex.com/company/xero/incidents/b3wt1k8z8gmj.md) | major | 2023-04-13 07:23 UTC | 2023-04-13 09:10 UTC | 1.8 h | resolved | | [NZ: Some customers may be experiencing blank screen after logging in](https://rewindex.com/company/xero/incidents/n9cfnfwpkdhj.md) | minor | 2023-04-13 21:16 UTC | 2023-04-14 05:19 UTC | 8.1 h | resolved | | [App Partners - information not updating in third party integration Apps](https://rewindex.com/company/xero/incidents/mq61g3vvkr4p.md) | none | 2023-04-15 22:53 UTC | 2023-04-16 00:33 UTC | 1.7 h | resolved | | [Global: Contacts - Customers were unable to load the Contacts screen in Xero](https://rewindex.com/company/xero/incidents/n38hs8c46wvv.md) | none | 2023-04-19 03:51 UTC | 2023-04-19 03:51 UTC | 0 min | resolved | | [Global: Hubdoc - Contact list issues](https://rewindex.com/company/xero/incidents/0tz4pkn3t2r7.md) | none | 2023-04-20 02:05 UTC | 2023-04-20 02:05 UTC | 0 min | resolved | | [Global: Payroll - Customers may be experiencing performance issues](https://rewindex.com/company/xero/incidents/clpyzys42c6y.md) | minor | 2023-04-20 10:01 UTC | 2023-04-20 10:24 UTC | 23 min | resolved | | [Hubdoc - Customers are currently not getting the option to select account codes](https://rewindex.com/company/xero/incidents/nn2jr5p5ry6t.md) | minor | 2023-04-26 04:59 UTC | 2023-04-26 05:49 UTC | 50 min | resolved | | [Xero Files - customers unable to access or retrieve files](https://rewindex.com/company/xero/incidents/xshc5pqgmhc3.md) | major | 2023-04-29 17:32 UTC | 2023-04-29 18:30 UTC | 58 min | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] TPAR System Maintenance](https://rewindex.com/company/xero/incidents/gfn83k9cw976.md) | maintenance | 2023-04-01 22:00 UTC | 2023-04-01 23:00 UTC | 1.0 h | resolved | | [\[Scheduled\] AU Tax system maintenance](https://rewindex.com/company/xero/incidents/d6pqr53lmsxx.md) | maintenance | 2023-04-15 20:01 UTC | 2023-04-15 21:32 UTC | 1.5 h | resolved | | [\[Scheduled\] App store system maintenance](https://rewindex.com/company/xero/incidents/4h923k5t3xlh.md) | maintenance | 2023-04-15 20:01 UTC | 2023-04-15 22:00 UTC | 2.0 h | resolved | | [\[Scheduled\] UK VAT system maintenance](https://rewindex.com/company/xero/incidents/1n76cqznpvnq.md) | maintenance | 2023-04-16 19:00 UTC | 2023-04-16 20:00 UTC | 1.0 h | resolved | | [\[Scheduled\] Stripe and AutoPay](https://rewindex.com/company/xero/incidents/y2q6zdntfbj2.md) | maintenance | 2023-04-21 21:00 UTC | 2023-04-21 22:01 UTC | 1.0 h | resolved | ## Cite this Xero posted 15 status incidents in April 2023 (7 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/xero/2023/04 - Citation: Xero, “Xero in April 2023” (2023-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2023/04 (CC BY 4.0). - Markdown link: `[Xero: Xero in April 2023 (2023-04-01)](https://rewindex.com/company/xero/2023/04)` --- Canonical: https://rewindex.com/company/xero/2023/04 · Markdown: https://rewindex.com/company/xero/2023/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:54:17.315Z