rewindex

CompaniesXeroMonthly reportsMarch 2023

Xero in March 2023: incidents, uptime and changes

17incidents posted
2labelled major or critical
99.56%free of major/critical
97.02%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 13 min, incident time 22 h 10 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 10 · No impact listed 5

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
UK: Errors accessing MTD VAT and MTD ITSAMajor2.8 hresolved03-15
Global: Errors when accessing XeroMajor24 minresolved03-27

Other incidents 15

IncidentImpactStartedDurationStatusDay
Global: Editing and creating transactions - Trend Micro extension causing issues for some customersNo impact listed5.8 hresolved03-02
Reporting - customers unable to export reports when being copied/edited from a published reportMinor2.7 hresolved03-02
Global: Login - Some customers unable to login to XeroNo impact listed0 minresolved03-03
Global: WFM - Some customers are unable to export an invoice into XeroMinor1.6 hresolved03-07
Global: Intermittent issues in XeroNo impact listed13 minresolved03-07
Global: XPM - Some customers are experiencing issuesMinor1.0 hresolved03-07
AU: Payroll - Users unable to set up Single Touch Payroll (STP)Minor1.4 hresolved03-09
Xero HQ - Client list taking around 20 minutes to updateMinor2.0 hresolved03-15
NZ, AU, UK Payroll - Currently a delay sending emails with files attachedNo impact listed55 minresolved03-16
NZ & AU: Customers unable to see "Send as E-invoice" toggleMinor2.2 hresolved03-20
Global: Error message when managing subscriptionMinor1.7 hresolved03-20
XPM - custom fields are not updatingMinor3.1 hresolved03-22
Reporting - Multiple errorsMinor2.2 hresolved03-22
Xero Payroll - customers experiencing issues throughout productNo impact listed0 minresolved03-23
Payroll - Some users are unable to access PayrollMinor53 minresolved03-29

Maintenance 2

Show scheduled maintenance

Cite this

Xero posted 17 status incidents in March 2023 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in March 2023
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2023/03

All Xero monthsRecent incidentsMarkdown