Outages by dayMay 1, 2023

Outages on May 1, 2023

UTC day 2023-05-01 (May 1, 2023, 00:00 to May 1, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

28incidents started

6labelled major or critical

21vendors with a new incident

9still open from earlier days

By vendor label: Critical 2 · Major 4 · Minor 15 · No impact listed 7 · 6 maintenance

Incidents started this day 28

Vendor	Incident	Impact	Started	Resolved	Status
MongoDB Atlas	MongoDB Cloud: Metrics data delayed, clusters may falsely appear down	Critical	17:43	20:38 (2.9 h)	resolved
Mezmo	The Web UI is not accessible	Critical	20:18	20:27 (9 min)	postmortem
Honeycomb	SLOs impaired	Major	05:13	06:18 (1.1 h)	resolved
Contentstack	Contentstack - AWS US - Delivery Services API Issue	Major	14:28	18:10 (3.7 h)	resolved
Dialpad	AI Transcription Service Disruption	Major	17:41	22:34 (4.9 h)	resolved
Amplitude	Amplitude Website Outage	Major	18:01	23:02 (5.0 h)	resolved
Baseten	Model metrics UI is not rendering	Minor	00:03	00:19 (16 min)	resolved
LaunchDarkly	Experimentation metrics creation/modification unavailable for LaunchDarkly UI users	Minor	00:07	00:51 (44 min)	resolved
MessageBird (Bird)	WhatsApp channels not receiving media messages	Minor	12:43	12:53 (10 min)	resolved
Twilio	SMS Delivery Delays to Togo Cell Network in Togo	Minor	13:20	23:19 (10.0 h)	resolved
Sinch	Delivery Issue - Pakistan - Telenor	Minor	13:38	May 2, 2023, 06:01 (16 h)	resolved
imgix	Intermittent 5xx errors	Minor	14:20	15:35 (1.3 h)	postmortem
BigCommerce	Search Issues in Australian and European Region	Minor	15:59	16:47 (48 min)	resolved
Braze	Increased error rates for customers close to the San Jose region	Minor	16:05	18:46 (2.7 h)	resolved
Twilio	Intermittent Issues to Associate Emergency Address to Phone Numbers	Minor	17:08	20:13 (3.1 h)	resolved
Plivo	Delivery delay on inbound/outbound SMS towards the US phone numbers : AT&T	Minor	17:35	20:40 (3.1 h)	resolved
Twilio	SMS Delivery Failures to Verizon Network in the U.S. for Small Subset of Phone Numbers via 10DLC	Minor	18:35	May 2, 2023, 19:25 (25 h)	resolved
Twilio	SMS Delivery Delays to Zain Network in Iraq	Minor	22:26	May 2, 2023, 10:57 (13 h)	resolved
Sinch	Delivery Issue Iraq - Zain	Minor	22:46	May 2, 2023, 09:21 (11 h)	resolved
Vonage	Iraq SMS - Delivery degradation towards Zain	Minor	22:55	May 2, 2023, 09:47 (11 h)	resolved
Xero	Customers experiencing slowness across Xero	Minor	23:48	May 2, 2023, 00:43 (55 min)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-47594	No impact listed	00:29	01:29 (1.0 h)	resolved
Deepgram	[Deepgram API] Elevated Error Rates	No impact listed	15:17	15:24 (7 min)	resolved
Sinch	DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of DR \| TT#MNOC-47603	No impact listed	15:50	May 2, 2023, 00:57 (9.1 h)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-47604	No impact listed	16:17	May 2, 2023, 00:56 (8.7 h)	resolved
Sigma Computing	Application Server Outage	No impact listed	19:00	19:00 (0 min)	resolved
DigitalOcean	Subsea Fiber Faults in the APAC region	No impact listed	20:00	20:00 (0 min)	resolved
Airtable	Errors when delivering webhooks to Airtable Automations	No impact listed	20:30	20:30 (0 min)	resolved

Still open from earlier days 9

Vendor	Incident	Impact	Started	Resolved	Status
MongoDB Atlas	GCP outage in europe-west9	Critical	Apr 26, 2023, 08:35	May 2, 2023, 14:36 (6 d)	resolved
Scaleway	Google Cloud region down in France affecting some services (Kapsule, payment, etc.)	Major	Apr 26, 2023, 08:16	May 9, 2023, 11:10 (13 d)	resolved
BigCommerce	New orders are not searchable in Control Panel	Major	Apr 26, 2023, 14:50	15:07 (5 d)	resolved
Twilio	SMS Delivery Delays to MTN Network in Sudan	Minor	Apr 27, 2023, 09:44	May 3, 2023, 10:11 (6 d)	resolved
Twilio	SMS Delivery Delays and DLRs When Sending to Zain Network in Sudan	Minor	Apr 27, 2023, 14:33	10:40 (4 d)	resolved
Scaleway	[Managed Database] Instabilities	Minor	Apr 28, 2023, 08:13	Jul 20, 2023, 07:53 (83 d)	resolved
Twilio	SMS Delivery Delays to Sudani One Network in Sudan	Minor	Apr 28, 2023, 20:03	May 2, 2023, 19:01 (4 d)	resolved
Twilio	SMS Delivery Delays to Telecel Network in Zimbabwe	Minor	Apr 30, 2023, 22:55	18:25 (20 h)	resolved
Sinch	DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of DR \| TT# MNOC-47591	No impact listed	Apr 30, 2023, 16:32	00:38 (8.1 h)	resolved

Maintenance 6

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] Latvia SMS Carrier Maintenance - LMT GSM	Maintenance	04:00	07:00 (3.0 h)	resolved
Coralogix	[Scheduled] Sunsetting archive CSV support in favor of the new Coralogix performance optimized format	Maintenance	07:05	13:12 (6.1 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Linode Kubernetes Engine (LKE) Maintenance - Singapore	Maintenance	12:00	May 3, 2023, 00:01 (36 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Linode Kubernetes Engine (LKE) Maintenance - Sydney	Maintenance	12:00	May 3, 2023, 00:01 (36 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Linode Kubernetes Engine (LKE) Maintenance - Tokyo 2	Maintenance	12:00	May 3, 2023, 00:01 (36 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Linode Kubernetes Engine (LKE) Maintenance - Mumbai	Maintenance	12:00	May 3, 2023, 00:01 (36 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: MongoDB Atlas, Mezmo, Honeycomb, Contentstack, Dialpad, Amplitude, Baseten, LaunchDarkly, MessageBird (Bird), Twilio, Sinch, imgix.

Cite this

28 vendor-reported incidents started on 2023-05-01 (UTC) across 21 vendors, 6 labelled major or critical by the vendor.

Title: Outages on May 1, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-05-01 00:00 UTC
URL: https://rewindex.com/outages/2023-05-01

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